FAST (Fast And Simple Ticket)
Small but very functional support ticket system allowing multiple client organisations the ability to integrate into their own web pages via a neat iframe.
A full working demo of the latest version can be seen at http://demos.mjs.co
LIVE DEMO: http://demo.fast.mjs.co
LIVE DEMO iFRAME: http://demo.fast.mjs.co/?m2=new&m=iframe&width=500
Support is sometimes available depending on type of support request and work load.
- Fast and simple to install - with just a few files in a single directory, it's almost ready to go once it's saved to the web server. Configuration consists of simply editing a single config.php file and creating a database (no need to create tables, this will be done the first time the site is opened).
- Fast and simple to use - a client doesn't need to set up an account to request support, they simply fill in a form with four fields (name, email address, phone number and support request details). They will be sent a confirmation email with the request details and a link for them to access the ticket to check progress or add further information. The link will include a random key to protect the ticket from others.
- Admin access is available in several levels (1=view/update tickets, 2=view reports, 4=add/edit admins).
Package appears to require Apache to function and no mention is made of this until after install and config.
Highly recommended to those who need just a simple feature of ticketing system.
I loved it. Great works and no problems.