This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

Features

  • Probability of blocking calls,
  • Number lines required,
  • Able to determine maximum number of calls in an hour,
  • Predicted Telephone Service Factor (TSF),
  • Agent occupancy (percentage of time on calls),
  • Determine the number of calls that will be waiting,
  • Provide the average speed to answer a call,
  • And, the ability to determine the number of agents needed.

Project Samples

Erlang B calculator Erlang C calculator

Project Activity

See All Activity >

Categories

Customer Service, Calculators

License

GNU General Public License version 3.0 (GPLv3)

Follow Erlang Calculator

Erlang Calculator Web Site

You Might Also Like
Tigerpaw One | Business Automation Software for SMBs Icon
Tigerpaw One | Business Automation Software for SMBs

Fed up with not having the time, money and resources to grow your business?

The only software you need to increase cash flow, optimize resource utilization, and take control of your assets and inventory.
Learn More
Rate This Project
Login To Rate This Project

User Reviews

Be the first to post a review of Erlang Calculator!

Additional Project Details

Operating Systems

Windows

Intended Audience

Customer Service

User Interface

Win32 (MS Windows)

Programming Language

C#

Related Categories

C# Customer Service Software, C# Calculators

Registered

2010-08-31
Report inappropriate content