Erlang Calculator

This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

Features

Probability of blocking calls,
Number lines required,
Able to determine maximum number of calls in an hour,
Predicted Telephone Service Factor (TSF),
Agent occupancy (percentage of time on calls),
Determine the number of calls that will be waiting,
Provide the average speed to answer a call,
And, the ability to determine the number of agents needed.

Project Samples

Project Activity

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License

GNU General Public License version 3.0 (GPLv3)

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Additional Project Details

Operating Systems

Windows

Intended Audience

Customer Service

User Interface

Win32 (MS Windows)

Programming Language

Related Categories

C# Customer Service Software, C# Calculators

Registered

2010-08-31

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