This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial workforce management software.

Features

  • Probability of blocking calls,
  • Number lines required,
  • Able to determine maximum number of calls in an hour,
  • Predicted Telephone Service Factor (TSF),
  • Agent occupancy (percentage of time on calls),
  • Determine the number of calls that will be waiting,
  • Provide the average speed to answer a call,
  • And, the ability to determine the number of agents needed.

Project Samples

Erlang B calculator Erlang C calculator

Project Activity

See All Activity >

Categories

Customer Service, Calculators

License

GNU General Public License version 3.0 (GPLv3)

Follow Erlang Calculator

Erlang Calculator Web Site

Other Useful Business Software
$300 Free Credits for Your Google Cloud Projects Icon
$300 Free Credits for Your Google Cloud Projects

Start building on Google Cloud with $300 in free credits. No commitment, no credit card required until you're ready to scale.

Launch your next project with $300 in free Google Cloud credits—no strings attached. Test, build, and deploy without risk. Use your credits across the entire Google Cloud platform to find what works best for your needs. After your credits are used, continue with always-free tier services. Only pay when you're ready to scale. Sign up in minutes and start exploring.
Start Free Trial
Rate This Project
Login To Rate This Project

User Reviews

Be the first to post a review of Erlang Calculator!

Additional Project Details

Operating Systems

Windows

Intended Audience

Customer Service

User Interface

Win32 (MS Windows)

Programming Language

C#

Related Categories

C# Customer Service Software, C# Calculators

Registered

2010-08-31
Report inappropriate content