Socket Help Desk Application is a cross-platform customer support application. It enables customer support teams chat with customers via text, audio and video conversation.
It also enables technical support teams share their screen with visitors thus allowing the visitor see what the staff is doing on their screen.
Features
- Text Conversation
- Audio Conversation
- Video Conversation
- Screen Presentation
- Ticketing
- Multiple Agents
- Agent To Agent Transfer
- Department Routing Of Support
- Agent Queue
- Chat Interface Customization
- External Content Integration (Knowledgebase)
- Offline Ticket Submission
Project Samples
Categories
Help DeskFollow Socket Help Desk Solution
Other Useful Business Software
Enterprise-grade ITSM, for every business
Freshservice is an intuitive, AI-powered platform that helps IT, operations, and business teams deliver exceptional service without the usual complexity. Automate repetitive tasks, resolve issues faster, and provide seamless support across the organization. From managing incidents and assets to driving smarter decisions, Freshservice makes it easy to stay efficient and scale with confidence.
Rate This Project
Login To Rate This Project
User Reviews
Be the first to post a review of Socket Help Desk Solution!
