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[Sitracker-devel] SF.net SVN: sitracker: [3181] trunk
|
From: <kie...@us...> - 2008-05-22 17:06:17
|
Revision: 3181
http://sitracker.svn.sourceforge.net/sitracker/?rev=3181&view=rev
Author: kieran_hogg
Date: 2008-05-22 10:06:14 -0700 (Thu, 22 May 2008)
Log Message:
-----------
few more triggers and strings, add one to inboundmail
Modified Paths:
--------------
trunk/htdocs/inboundemail.php
trunk/includes/functions.inc.php
trunk/includes/strings.inc.php
trunk/includes/triggers.inc.php
Added Paths:
-----------
trunk/includes/triggertypes.php
Modified: trunk/htdocs/inboundemail.php
===================================================================
--- trunk/htdocs/inboundemail.php 2008-05-22 17:04:38 UTC (rev 3180)
+++ trunk/htdocs/inboundemail.php 2008-05-22 17:06:14 UTC (rev 3181)
@@ -16,6 +16,7 @@
@include ('set_include_path.inc.php');
require ('db_connect.inc.php');
require ('functions.inc.php');
+require ('triggers.inc.php');
require ('mime_email.class.php');
// read the email from stdin (it should be piped to us by the MTA)
@@ -279,6 +280,8 @@
mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
}
+ $holdingemailid = mysql_insert_id();
+ trigger('TRIGGER_NEW_HELD_EMAIL', array('holdingemailid' => $holdingemailid));
}
}
else
Modified: trunk/includes/functions.inc.php
===================================================================
--- trunk/includes/functions.inc.php 2008-05-22 17:04:38 UTC (rev 3180)
+++ trunk/includes/functions.inc.php 2008-05-22 17:06:14 UTC (rev 3181)
@@ -9047,6 +9047,14 @@
return $return;
}
+
+function contract_slaid($maintid)
+{
+ $maintid = intval($maintid);
+ $slaid = db_read_column('servicelevelid', $GLOBALS['dbMaintenance'], $maintid);
+ return $slaid;
+}
+
// -------------------------- // -------------------------- // --------------------------
// leave this section at the bottom of functions.inc.php ================================
Modified: trunk/includes/strings.inc.php
===================================================================
--- trunk/includes/strings.inc.php 2008-05-22 17:04:38 UTC (rev 3180)
+++ trunk/includes/strings.inc.php 2008-05-22 17:06:14 UTC (rev 3181)
@@ -285,181 +285,300 @@
* action - Optional field, when set the var will only be available for that action
* type - Optional field, defines where a variable can be used, system, incident or user
*/
-$ttvararray['{applicationname}'] = array('description' => $CONFIG['application_name'],
- 'replacement' => '$CONFIG[\'application_name\'];');
+$ttvararray['{applicationname}'] =
+array('description' => $CONFIG['application_name'],
+ 'replacement' => '$CONFIG[\'application_name\'];'
+ );
-$ttvararray['{applicationurl}'] = array('description' => 'System URL',
- 'replacement' => 'application_url();');
+$ttvararray['{applicationurl}'] =
+array('description' => 'System URL',
+ 'replacement' => 'application_url();'
+ );
-$ttvararray['{applicationpath}'] = array('description' => 'System base path',
- 'replacement' => '$CONFIG[\'application_webpath\'];');
+$ttvararray['{applicationpath}'] =
+array('description' => 'System base path',
+ 'replacement' => '$CONFIG[\'application_webpath\'];'
+ );
-$ttvararray['{applicationshortname}'] = array('description' => $CONFIG['application_shortname'],
- 'replacement' => '$CONFIG[\'application_shortname\'];');
+$ttvararray['{applicationshortname}'] =
+array('description' => $CONFIG['application_shortname'],
+ 'replacement' => '$CONFIG[\'application_shortname\'];'
+ );
-$ttvararray['{applicationversion}'] = array('description' => $application_version_string,
- 'replacement' => '$application_version_string;');
+$ttvararray['{applicationversion}'] =
+array('description' => $application_version_string,
+ 'replacement' => '$application_version_string;'
+ );
-$ttvararray['{contactemail}'] = array('description' => $strIncidentsContactEmail,
- 'requires' => 'incidentid',
- 'replacement' => 'contact_email(incident_contact($paramarray[\'incidentid\']));',
- 'action' => 'ACTION_EMAIL');
+$ttvararray['{contactid}'] =
+array('description' => 'Contact ID',
+ 'requires' => 'incidentid',
+ 'replacement' => 'incident_contact($paramarray[\'incidentid\'];'
+ );
-$ttvararray['{contactemail}'] = array('description' => $strIncidentsContactEmail,
- 'requires' => 'contactid',
- 'replacement' => 'contact_email(($paramarray[\'contactid\']));',
- 'action' => 'ACTION_EMAIL');
+$ttvararray['{contactid}'] =
+array('description' => 'Contact ID',
+ 'requires' => 'incidentid',
+ 'replacement' => '$paramarray[\'contactid\'];'
+ );
-$ttvararray['{contactfirstname}'] = array('description' => 'First Name of contact',
- 'requires' => 'contactid',
- 'replacement' => 'strtok(contact_realname($paramarray[\'contactid\'])," ");');
+$ttvararray['{contactemail}'] =
+array('description' => $strIncidentsContactEmail,
+ 'requires' => 'incidentid',
+ 'replacement' => 'contact_email(incident_contact($paramarray[\'incidentid\']));',
+ 'action' => 'ACTION_EMAIL'
+ );
-$ttvararray['{contactname}'] = array('description' => 'Full Name of contact',
- 'requires' => 'contactid',
- 'replacement' => 'contact_realname($paramarray[\'contactid\']);');
+$ttvararray['{contactemail}'] =
+array('description' => $strIncidentsContactEmail,
+ 'requires' => 'contactid',
+ 'replacement' => 'contact_email(($paramarray[\'contactid\']));',
+ 'action' => 'ACTION_EMAIL'
+ );
-$ttvararray['{contactnotify}'] = array('description' => 'The Notify Contact email address (if set)',
- 'requires' => 'contactid',
- 'replacement' => 'contact_notify_email($paramarray[\'contactid\']);');
+$ttvararray['{contactfirstname}'] =
+array('description' => 'First Name of contact',
+ 'requires' => 'contactid',
+ 'replacement' => 'strtok(contact_realname($paramarray[\'contactid\'])," ");'
+ );
-$ttvararray['{contactphone}'] = array('description' => 'Contact phone number',
- 'requires' => 'contactid',
- 'replacement' => 'contact_site($paramarray[\'contactid\']);');
+$ttvararray['{contactname}'] =
+array('description' => 'Full Name of contact',
+ 'requires' => 'contactid',
+ 'replacement' => 'contact_realname($paramarray[\'contactid\']);'
+ );
-$ttvararray['{sitename}'] = array('description' => 'Site name',
- 'requires' => 'contactid',
- 'replacement' => 'contact_site($paramarray[\'contactid\']);');
+$ttvararray['{contactnotify}'] =
+array('description' => 'The Notify Contact email address (if set)',
+ 'requires' => 'contactid',
+ 'replacement' => 'contact_notify_email($paramarray[\'contactid\']);'
+ );
-$ttvararray['{sitename}'] = array('description' => 'Site name',
- 'requires' => 'contractid',
- 'replacement' => 'contract_site($paramarray[\'contractid\']);');
+$ttvararray['{contactphone}'] =
+array('description' => 'Contact phone number',
+ 'requires' => 'contactid',
+ 'replacement' => 'contact_site($paramarray[\'contactid\']);'
+ );
-$ttvararray['{feedbackurl}'] = array('description' => 'Feedback URL',
- 'requires' => 'incidentid',
- 'replacement' => '$baseurl.\'feedback.php?ax=\'.urlencode(trim(base64_encode(gzcompress(str_rot13(urlencode($CONFIG[\'feedback_form\']).\'&&\'.urlencode($contactid).\'&&\'.urlencode($incidentid))))));');
+$ttvararray['{sitename}'] =
+array('description' => 'Site name',
+ 'requires' => 'contactid',
+ 'replacement' => 'contact_site($paramarray[\'contactid\']);'
+ );
-$ttvararray['{globalsignature}'] = array('description' => $strGlobalSignature,
- 'replacement' => 'global_signature();');
+$ttvararray['{sitename}'] =
+array('description' => 'Site name',
+ 'requires' => 'contractid',
+ 'replacement' => 'contract_site($paramarray[\'contractid\']);'
+ );
-$ttvararray['{incidentccemail}'] = array('description' => $strIncidentCCList,
- 'requires' => 'incidentid',
- 'replacement' => 'incident_ccemail($paramarray[incidentid]);');
+$ttvararray['{feedbackurl}'] =
+array('description' => 'Feedback URL',
+ 'requires' => 'incidentid',
+ 'replacement' => '$baseurl.\'feedback.php?ax=\'.urlencode(trim(base64_encode(gzcompress(str_rot13(urlencode($CONFIG[\'feedback_form\']).\'&&\'.urlencode($contactid).\'&&\'.urlencode($incidentid))))));'
+ );
-$ttvararray['{incidentexternalemail}'] = array('description' => $strExternalEngineerEmail,
- 'requires' => 'incidentid',
- 'replacement' => 'incident_externalemail($paramarray[incidentid]);');
+$ttvararray['{globalsignature}'] =
+array('description' => $strGlobalSignature,
+ 'replacement' => 'global_signature();'
+ );
-$ttvararray['{incidentexternalengineer}'] = array('description' => $strExternalEngineer,
- 'requires' => 'incidentid',
- 'replacement' => 'incident_externalengineer($paramarray[incidentid]);');
+$ttvararray['{incidentccemail}'] =
+array('description' => $strIncidentCCList,
+ 'requires' => 'incidentid',
+ 'replacement' => 'incident_ccemail($paramarray[incidentid]);'
+ );
+$ttvararray['{incidentexternalemail}'] =
+array('description' => $strExternalEngineerEmail,
+ 'requires' => 'incidentid',
+ 'replacement' => 'incident_externalemail($paramarray[incidentid]);'
+ );
-$ttvararray['{incidentexternalengineerfirstname}'] = array('description' => $strExternalEngineersFirstName,
- 'requires' => 'incidentid',
- 'replacement' => 'strtok(incident_externalengineer($paramarray[incidentid]),\' \');');
+$ttvararray['{incidentexternalengineer}'] =
+array('description' => $strExternalEngineer,
+ 'requires' => 'incidentid',
+ 'replacement' => 'incident_externalengineer($paramarray[incidentid]);'
+ );
-$ttvararray['{incidentexternalid}'] = array('description' => "{$GLOBALS['strExternalID']}",
- 'requires' => 'incidentid',
- 'replacement' => '$incident->externalid;');
-$ttvararray['{incidentfirstupdate}'] = array('description' => $strFirstCustomerVisibleUpdate,
- 'replacement' => '');
+$ttvararray['{incidentexternalengineerfirstname}'] =
+array('description' => $strExternalEngineersFirstName,
+ 'requires' => 'incidentid',
+ 'replacement' => 'strtok(incident_externalengineer($paramarray[incidentid]),\' \');'
+ );
-$ttvararray['{incidentid}'] = array('description' => $GLOBALS['strIncidentID'],
- 'requires' => 'incidentid',
- 'replacement' => '$paramarray[incidentid];');
+$ttvararray['{incidentexternalid}'] =
+array('description' => "{$GLOBALS['strExternalID']}",
+ 'requires' => 'incidentid',
+ 'replacement' => '$incident->externalid;'
+ );
-$ttvararray['{incidentowner}'] = array('description' => $strIncidentOwnersFullName,
- 'requires' => 'incidentid',
- 'replacement' => 'user_realname(incident_owner($paramarray[incidentid]));');
+$ttvararray['{incidentfirstupdate}'] =
+array('description' => $strFirstCustomerVisibleUpdate,
+ 'replacement' => ''
+ );
-$ttvararray['{incidentowneremail}'] = array('description' => 'Incident Owners Email Address',
- 'requires' => 'incidentid',
- 'replacement' => 'user_email(incident_owner($paramarray[incidentid]));');
+$ttvararray['{incidentid}'] =
+array('description' => $GLOBALS['strIncidentID'],
+ 'requires' => 'incidentid',
+ 'replacement' => '$paramarray[incidentid];'
+ );
-$ttvararray['{incidentpriority}'] = array('description' => $strIncidentPriority,
- 'requires' => 'incidentid',
- 'replacement' => 'priority_name(incident_priority($paramarray[incidentid]));');
+$ttvararray['{incidentowner}'] =
+array('description' => $strIncidentOwnersFullName,
+ 'requires' => 'incidentid',
+ 'replacement' => 'user_realname(incident_owner($paramarray[incidentid]));'
+ );
-$ttvararray['{incidentsoftware}'] = array('description' => $strSkillAssignedToIncident,
- 'requires' => 'incidentid',
- 'replacement' => 'software_name(db_read_column("softwareid", $GLOBALS["dbIncidents"], $paramarray[incidentid]));');
+$ttvararray['{incidentowneremail}'] =
+array('description' => 'Incident Owners Email Address',
+ 'requires' => 'incidentid',
+ 'replacement' => 'user_email(incident_owner($paramarray[incidentid]));'
+ );
-$ttvararray['{incidenttitle}'] = array('description' => $strIncidentTitle,
- 'requires' => 'incidentid',
- 'replacement' => 'incident_title($paramarray[incidentid]);');
+$ttvararray['{incidentpriority}'] =
+array('description' => $strIncidentPriority,
+ 'requires' => 'incidentid',
+ 'replacement' => 'priority_name(incident_priority($paramarray[incidentid]));'
+ );
-$ttvararray['{kbname}'] = array('description' => $strKnowledgeBase,
- 'requires' => 'kbid',
- 'replacement' => 'kb_name($paramarray[\'kbid\']);');
+$ttvararray['{incidentsoftware}'] =
+array('description' => $strSkillAssignedToIncident,
+ 'requires' => 'incidentid',
+ 'replacement' => 'software_name(db_read_column("softwareid", $GLOBALS["dbIncidents"], $paramarray[incidentid]));'
+ );
-$ttvararray['{salesperson}'] = array('description' => 'Salesperson',
- 'requires' => 'siteid',
- 'replacement' => 'user_realname(db_read_column(\'owner\', $GLOBALS[\'dbSites\'], $siteid));');
+$ttvararray['{incidenttitle}'] =
+array('description' => $strIncidentTitle,
+ 'requires' => 'incidentid',
+ 'replacement' => 'incident_title($paramarray[incidentid]);'
+ );
-$ttvararray['{salespersonemail}'] = array('description' => $strSalespersonAssignedToContactsSiteEmail,
- 'requires' => 'siteid',
- 'replacement' => 'user_email(db_read_column(\'owner\', $GLOBALS[\'dbSites\'], $siteid));');
+$ttvararray['{kbname}'] =
+array('description' => $strKnowledgeBase,
+ 'requires' => 'kbid',
+ 'replacement' => 'kb_name($paramarray[\'kbid\']);'
+ );
-$ttvararray['{signature}'] = array('description' => $strCurrentUsersSignature,
- 'replacement' => 'user_signature($_SESSION[\'userid\']);');
+$ttvararray['{salesperson}'] =
+array('description' => 'Salesperson',
+ 'requires' => 'siteid',
+ 'replacement' => 'user_realname(db_read_column(\'owner\', $GLOBALS[\'dbSites\'], $siteid));'
+ );
-$ttvararray['{supportemail}'] = array('description' => $strSupportEmailAddress,
- 'replacement' => '$CONFIG[\'support_email\'];');
+$ttvararray['{salespersonemail}'] =
+array('description' => $strSalespersonAssignedToContactsSiteEmail,
+ 'requires' => 'siteid',
+ 'replacement' => 'user_email(db_read_column(\'owner\', $GLOBALS[\'dbSites\'], $siteid));'
+ );
-$ttvararray['{supportmanageremail}'] = array('description' => $strSupportManagersEmailAddress,
- 'replacement' => '$CONFIG[\'support_manager_email\'];');
+$ttvararray['{signature}'] =
+array('description' => $strCurrentUsersSignature,
+ 'replacement' => 'user_signature($_SESSION[\'userid\']);'
+ );
-$ttvararray['{todaysdate}'] = array('description' => $strCurrentDate,
- 'replacement' => 'ldate("jS F Y");');
+$ttvararray['{supportemail}'] =
+array('description' => $strSupportEmailAddress,
+ 'replacement' => '$CONFIG[\'support_email\'];'
+ );
-$ttvararray['{useremail}'] = array('description' => $strCurrentUserEmailAddress,
- 'replacement' => 'user_email($paramarray[\'userid\']);');
+$ttvararray['{supportmanageremail}'] =
+array('description' => $strSupportManagersEmailAddress,
+ 'replacement' => '$CONFIG[\'support_manager_email\'];'
+ );
-$ttvararray['{userrealname}'] = array('description' => $strFullNameCurrentUser,
- 'replacement' => 'user_realname($paramarray[\'userid\']);');
+$ttvararray['{todaysdate}'] =
+array('description' => $strCurrentDate,
+ 'replacement' => 'ldate("jS F Y");'
+ );
-$ttvararray['{passwordreseturl}'] = array('description' => 'Hashed URL to reset a password',
- 'replacement' => '$paramarray[\'passwordreseturl\'];',
- 'requires' => 'passwordreseturl',
- 'type' => 'system');
+$ttvararray['{useremail}'] =
+array('description' => $strCurrentUserEmailAddress,
+ 'replacement' => 'user_email($paramarray[\'userid\']);'
+ );
-$ttvararray['{prepassword}'] = array('description' => 'The plaintext contact password',
- 'replacement' => '$paramarray[\'prepassword\'];',
- 'requires' => 'prepassword');
+$ttvararray['{userrealname}'] =
+array('description' => $strFullNameCurrentUser,
+ 'replacement' => 'user_realname($paramarray[\'userid\']);'
+ );
-$ttvararray['{nextslatime}'] = array('description' => $strTimeToNextAction,
- 'replacement' => 'format_workday_minutes($GLOBALS[\'now\'] - $paramarray[\'nextslatime\']);',
- 'requires' => 'nextslatime');
-$ttvararray['{nextsla}'] = array('description' => 'Next SLA name',
- 'replacement' => '$paramarray[\'nextsla\'];',
- 'requires' => 'nextsla');
+$ttvararray['{passwordreseturl}'] =
+array('description' => 'Hashed URL to reset a password',
+ 'replacement' => '$paramarray[\'passwordreseturl\'];',
+ 'requires' => 'passwordreseturl',
+ 'type' => 'system'
+ );
-$ttvararray['{contractid}'] = array('description' => 'Contract ID',
- 'replacement' => '$paramarray[\'contractid\'];',
- 'requires' => 'contractid');
+$ttvararray['{prepassword}'] =
+array('description' => 'The plaintext contact password',
+ 'replacement' => '$paramarray[\'prepassword\'];',
+ 'requires' => 'prepassword'
+ );
-$ttvararray['{contractproduct}'] = array('description' => 'Contact Product',
- 'replacement' => 'contract_product($paramarray[\'contractid\']);',
- 'requires' => 'contractid');
+$ttvararray['{nextslatime}'] =
+array('description' => $strTimeToNextAction,
+ 'replacement' => 'format_workday_minutes($GLOBALS[\'now\'] - $paramarray[\'nextslatime\']);',
+ 'requires' => 'nextslatime'
+ );
-$ttvararray['{contractsla}'] = array('description' => 'SLA of the maintenance',
- 'replacement' => 'maintenance_servicelevel($paramarray[\'contractid\']);',
- 'requires' => 'contractid');
+$ttvararray['{nextsla}'] =
+array('description' => 'Next SLA name',
+ 'replacement' => '$paramarray[\'nextsla\'];',
+ 'requires' => 'nextsla'
+ );
-$ttvararray['{userid}'] = array('description' => 'UserID the trigger passes',
- 'replacement' => '$paramarray[\'userid\'];');
+$ttvararray['{contractid}'] =
+array('description' => 'Contract ID',
+ 'replacement' => '$paramarray[\'contractid\'];',
+ 'requires' => 'contractid'
+ );
-$ttvararray['{ownerid}'] = array('description' => 'Incident owner ID',
- 'replacement' => 'incident_owner($paramarray[\'incidentid\']);',
- 'requires' => 'incidentid');
+$ttvararray['{contractproduct}'] =
+array('description' => 'Contact Product',
+ 'replacement' => 'contract_product($paramarray[\'contractid\']);',
+ 'requires' => 'contractid'
+ );
-$ttvararray['{townerid}'] = array('description' => 'Incident temp owner ID',
- 'replacement' => 'incident_towner($paramarray[\'incidentid\']);',
- 'requires' => 'incidentid');
+$ttvararray['{contractsla}'] =
+array('description' => 'SLA of the maintenance',
+ 'replacement' => 'maintenance_servicelevel($paramarray[\'contractid\']);',
+ 'requires' => 'contractid'
+ );
-$ttvararray['{holdingemailid}'] = array('description' => 'ID of the new email in the holding queue',
- 'replacement' => '$paramarray[\'holdingemailid\'];',
- 'requires' => 'holdingemailid');
+$ttvararray['{userid}'] =
+array('description' => 'UserID the trigger passes',
+ 'replacement' => '$paramarray[\'userid\'];'
+ );
+$ttvararray['{ownerid}'] =
+array('description' => 'Incident owner ID',
+ 'replacement' => 'incident_owner($paramarray[\'incidentid\']);',
+ 'requires' => 'incidentid'
+ );
+
+$ttvararray['{townerid}'] =
+array('description' => 'Incident temp owner ID',
+ 'replacement' => 'incident_towner($paramarray[\'incidentid\']);',
+ 'requires' => 'incidentid'
+ );
+
+$ttvararray['{holdingemailid}'] =
+array('description' => 'ID of the new email in the holding queue',
+ 'replacement' => '$paramarray[\'holdingemailid\'];',
+ 'requires' => 'holdingemailid'
+ );
+
+$ttvararray['{slaid}'] =
+array('description' => 'ID of the SLA',
+ 'replacement' => 'contract_slaid($paramarray[\'contractid\']);',
+ 'requires' => 'contractid'
+ );
+
+$ttvararray['{slatag}'] =
+array('description' => 'The SLA tag',
+ 'replacement' => 'servicelevel_id2tag(contract_slaid($paramarray[\'contractid\']));',
+ 'requires' => 'contractid'
+ );
+
?>
\ No newline at end of file
Modified: trunk/includes/triggers.inc.php
===================================================================
--- trunk/includes/triggers.inc.php 2008-05-22 17:04:38 UTC (rev 3180)
+++ trunk/includes/triggers.inc.php 2008-05-22 17:06:14 UTC (rev 3181)
@@ -12,162 +12,8 @@
include ('mime.inc.php');
+include ('triggertypes.inc.php');
-/**
- * Define a list of available triggers, trigger() will need to be called in the appropriate
- * place in the code for each of these
- *
- * id - trigger name
- * description - when the trigger is fired
- * required - parameters the triggers needs to fire, 'provides' these to templates
- * params - Rules the trigger can check, mimics 'subscription'-type events
- * type - Trigger type (eg. incident, contact etc)
- */
-$triggerarray['TRIGGER_INCIDENT_CREATED'] =
-array('name' => 'Incident Created',
- 'description' => 'Occurs when a new incident has been created',
- 'required' => array('incidentid','contactid'),
- 'params' => array('contactid', 'siteid', 'priority'),
- );
-
-$triggerarray['TRIGGER_INCIDENT_ASSIGNED'] =
-array('name' => 'Incident Assigned',
- 'description' => 'Occurs when a new incident is assigned to you',
- 'required' => array('incidentid', 'userid'),
- 'params' => array('userid'),
- );
-
-$triggerarray['TRIGGER_INCIDENT_ASSIGNED_WHILE_AWAY'] =
-array('name' => 'Incident Assigned While Away',
- 'description' => 'Occurs when a new incident is assigned to you and you are set to not accepting',
- 'required' => array('incidentid', 'userid'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_INCIDENT_ASSIGNED_WHILE_OFFLINE'] =
-array('name' => 'Incident Assigned While Offline',
- 'description' => 'Occurs when a new incident is assigned to you and your status is offline',
- 'required' => array('incidentid', 'userid'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_INCIDENT_NEARING_SLA'] =
-array('name' => 'Incident Nearing SLA',
- 'description' => 'Occurs when an incidents nears an SLA',
- 'required' => array('incidentid', 'nextslatime', 'nextsla'),
- 'params' => array('ownerid', 'townerid'),
- );
-
-$triggerarray['TRIGGER_INCIDENT_REVIEW_DUE'] =
-array('name' => 'Incident Review Due',
- 'description' => 'Occurs when an incident is due a review',
- 'required' => array('revieweruserid'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_KB_CREATED'] =
-array('name' => 'Knowledgebase Article Created',
- 'description' => 'Occurs when a new Knowledgebase article is created',
- 'required' => array('kbid', 'userid'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_NEW_HELD_EMAIL'] =
-array('name' => 'New Held Email',
- 'description' => 'Occurs when there is a new email in the holding queue',
- 'required' => array(),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_WAITING_HELD_EMAIL'] =
-array('name' => 'Waiting Held Email',
- 'description' => 'Occurs when there is a new email in the holding queue for x minutes',
- 'required' => array('holdingmins'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_USER_SET_TO_AWAY'] =
-array('name' => 'User Set To Away',
- 'description' => 'Occurs when one of your watched engineer goes away',
- 'required' => array('engineerid'),
- 'params' => array(),
- );
-$triggerarray['TRIGGER_USER_RETURNS'] =
-array('name' => 'User Returns',
- 'description' => 'Occurs when one of your watched engineers returns',
- 'required' => array(),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_SIT_UPGRADED'] =
-array('name' => 'SiT! Upgraded',
- 'description' => 'Occurs when the system is upgraded',
- 'required' => array('sitversion'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_LANGUAGE_DIFFERS'] =
-array('name' => 'Current Language Differs',
- 'description' => 'Occurs when your current language setting is different to your profile setting',
- 'required' => array('currentlang', 'profilelang'),
- 'params' => array(),
- );
-
-$triggerarray['TRIGGER_CONTACT_RESET_PASSWORD'] =
-array('name' => 'Contact reset password',
- 'description' => 'Occurs when a contact wants their password resetting',
- 'required' => array('contactid', 'passwordreseturl'),
- );
-
-$triggerarray['TRIGGER_USER_RESET_PASSWORD'] =
-array('name' => 'User reset password',
- 'description' => 'Occurs when a user wants their password resetting',
- 'required' => array('userid', 'passwordreseturl'),
- );
-
-$triggerarray['TRIGGER_NEW_CONTACT'] =
-array('name' => 'New contact added',
- 'description' => 'Occurs when a new contact is added',
- 'required' => array('contactid', 'prepassword'),
- );
-
-$triggerarray['TRIGGER_INCIDENT_CLOSED'] =
-array('name' => 'New contact added',
- 'description' => 'Occurs when an incident is closed',
- 'required' => array('incidentid'),
- );
-
-$triggerarray['TRIGGER_INCIDENT_CLOSED'] =
-array('name' => 'Incident closed',
- 'description' => 'Occurs when an incident is closed',
- 'required' => array('incidentid', 'userid'),
- 'params' => array('userid'),
- );
-
-$triggerarray['TRIGGER_CONTACT_ADDED'] =
-array('name' => 'Contact added',
- 'description' => 'Occurs when an new contact is added',
- 'required' => array('contactid', 'userid'),
- );
-
-$triggerarray['TRIGGER_NEW_CONTRACT'] =
-array('name' => 'New contract added',
- 'description' => 'Occurs when a new contract is added',
- 'required' => array('maintid')
- );
-
-$triggerarray['TRIGGER_NEW_USER'] =
-array('name' => 'New user added',
- 'description' => 'Occurs when a new user is added',
- 'required' => array('userid')
- );
-
-$triggerarray['TRIGGER_NEW_SITE'] =
-array('name' => 'New site added',
- 'description' => 'Occurs when a new site is added',
- 'required' => array('siteid')
- );
-
//set up all the action types
define(ACTION_NONE, 1);
define(ACTION_NOTICE, 2);
Added: trunk/includes/triggertypes.php
===================================================================
--- trunk/includes/triggertypes.php (rev 0)
+++ trunk/includes/triggertypes.php 2008-05-22 17:06:14 UTC (rev 3181)
@@ -0,0 +1,169 @@
+<?php
+// triggertypes.inc.php - Create the trigger definitions
+//
+// SiT (Support Incident Tracker) - Support call tracking system
+// Copyright (C) 2000-2008 Salford Software Ltd. and Contributors
+//
+// This software may be used and distributed according to the terms
+// of the GNU General Public License, incorporated herein by reference.
+//
+// Author: Kieran Hogg <kieran_hogg[at]users.sourceforge.net>
+
+
+// Define a list of available triggers, trigger() will need to be called in the appropriate
+// place in the code for each of these
+//
+// id - trigger name
+// description - when the trigger is fired
+// required - parameters the triggers needs to fire, 'provides' these to templates
+// params - Rules the trigger can check, mimics 'subscription'-type events
+// type - Trigger type (eg. incident, contact etc)
+
+
+$triggerarray['TRIGGER_INCIDENT_CREATED'] =
+array('name' => 'Incident Created',
+ 'description' => 'Occurs when a new incident has been created',
+ 'required' => array('incidentid'),
+ 'params' => array('contactid', 'siteid', 'priority', 'contractid', 'slaid', 'sitesalespersonid'),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_ASSIGNED'] =
+array('name' => 'Incident Assigned',
+ 'description' => 'Occurs when a new incident is assigned to you',
+ 'required' => array('incidentid', 'userid'),
+ 'params' => array('userid'),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_ASSIGNED_WHILE_AWAY'] =
+array('name' => 'Incident Assigned While Away',
+ 'description' => 'Occurs when a new incident is assigned to you and you are set to not accepting',
+ 'required' => array('incidentid', 'userid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_ASSIGNED_WHILE_OFFLINE'] =
+array('name' => 'Incident Assigned While Offline',
+ 'description' => 'Occurs when a new incident is assigned to you and your status is offline',
+ 'required' => array('incidentid', 'userid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_NEARING_SLA'] =
+array('name' => 'Incident Nearing SLA',
+ 'description' => 'Occurs when an incidents nears an SLA',
+ 'required' => array('incidentid', 'nextslatime', 'nextsla'),
+ 'params' => array('ownerid', 'townerid'),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_REVIEW_DUE'] =
+array('name' => 'Incident Review Due',
+ 'description' => 'Occurs when an incident is due a review',
+ 'required' => array('revieweruserid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_KB_CREATED'] =
+array('name' => 'Knowledgebase Article Created',
+ 'description' => 'Occurs when a new Knowledgebase article is created',
+ 'required' => array('kbid', 'userid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_NEW_HELD_EMAIL'] =
+array('name' => 'New Held Email',
+ 'description' => 'Occurs when there is a new email in the holding queue',
+ 'required' => array('holdingemailid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_WAITING_HELD_EMAIL'] =
+array('name' => 'Waiting Held Email',
+ 'description' => 'Occurs when there is a new email in the holding queue for x minutes',
+ 'required' => array('holdingmins'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_USER_SET_TO_AWAY'] =
+array('name' => 'User Set To Away',
+ 'description' => 'Occurs when one of your watched engineer goes away',
+ 'required' => array('userid'),
+ 'params' => array(),
+ );
+$triggerarray['TRIGGER_USER_RETURNS'] =
+array('name' => 'User Returns',
+ 'description' => 'Occurs when one of your watched engineers returns',
+ 'required' => array('userid'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_SIT_UPGRADED'] =
+array('name' => 'SiT! Upgraded',
+ 'description' => 'Occurs when the system is upgraded',
+ 'required' => array('sitversion'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_LANGUAGE_DIFFERS'] =
+array('name' => 'Current Language Differs',
+ 'description' => 'Occurs when your current language setting is different to your profile setting',
+ 'required' => array('currentlang', 'profilelang'),
+ 'params' => array(),
+ );
+
+$triggerarray['TRIGGER_CONTACT_RESET_PASSWORD'] =
+array('name' => 'Contact reset password',
+ 'description' => 'Occurs when a contact wants their password resetting',
+ 'required' => array('contactid', 'passwordreseturl'),
+ );
+
+$triggerarray['TRIGGER_USER_RESET_PASSWORD'] =
+array('name' => 'User reset password',
+ 'description' => 'Occurs when a user wants their password resetting',
+ 'required' => array('userid', 'passwordreseturl'),
+ );
+
+$triggerarray['TRIGGER_NEW_CONTACT'] =
+array('name' => 'New contact added',
+ 'description' => 'Occurs when a new contact is added',
+ 'required' => array('contactid', 'prepassword'),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_CLOSED'] =
+array('name' => 'New contact added',
+ 'description' => 'Occurs when an incident is closed',
+ 'required' => array('incidentid'),
+ );
+
+$triggerarray['TRIGGER_INCIDENT_CLOSED'] =
+array('name' => 'Incident closed',
+ 'description' => 'Occurs when an incident is closed',
+ 'required' => array('incidentid', 'userid'),
+ 'params' => array('userid'),
+ );
+
+$triggerarray['TRIGGER_CONTACT_ADDED'] =
+array('name' => 'Contact added',
+ 'description' => 'Occurs when an new contact is added',
+ 'required' => array('contactid', 'userid'),
+ );
+
+$triggerarray['TRIGGER_NEW_CONTRACT'] =
+array('name' => 'New contract added',
+ 'description' => 'Occurs when a new contract is added',
+ 'required' => array('maintid'),
+ 'params' => array('productid', 'slaid')
+ );
+
+$triggerarray['TRIGGER_NEW_USER'] =
+array('name' => 'New user added',
+ 'description' => 'Occurs when a new user is added',
+ 'required' => array('userid')
+ );
+
+$triggerarray['TRIGGER_NEW_SITE'] =
+array('name' => 'New site added',
+ 'description' => 'Occurs when a new site is added',
+ 'required' => array('siteid')
+ );
+
+?>
\ No newline at end of file
Property changes on: trunk/includes/triggertypes.php
___________________________________________________________________
Name: svn:mime-type
+ text/plain
Name: svn:eol-style
+ native
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