Support Incident Tracker download

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Features

Web based: easy to install and use
Configurable service levels (SLA's)
Tracks all inbound and outbound emails
LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
Support for over 19 languages (and counting) + much more...

Project Samples

Project Activity

See All Activity >

License

GNU General Public License version 2.0 (GPLv2)

Follow Support Incident Tracker

Support Incident Tracker Web Site

Other Useful Business Software

Demo Series - Small Business Backup By Veeam

Learn how to protect your Microsoft 365 data, with simple, actionable tips today.

Watch this on-demand demo series and learn how to protect your Microsoft 365 data with clear, simple, actionable steps that are easy to implement for businesses of all sizes.

Watch Demo Series

Rate This Project

User Ratings

5.0 out of 5 stars

★★★★★

★★★★

★★★

★★

★

ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5

features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5

support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5

User Reviews

Filter Reviews:

All

remcom00 Posted 2015-01-02

Has a bit of a learning curve but lots of features and good documentation.
jack1263 Posted 2012-07-07

Very good project
murugamsm Posted 2012-05-16

Superb...... Interesting. Keep it up. Thanks.
solarpanel Posted 2012-03-03

Interesting project, good for biz.
seethalakshmi Posted 2009-08-26

SiT never ends. It's really replacing the commercial buggy projects in the market. Guys Cheers UP !! :-)

Additional Project Details

Languages

Afrikaans, Arabic, Brazilian Portuguese, Bulgarian, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Greek, Italian, Japanese, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish

Intended Audience

Information Technology

User Interface

Web-based

Programming Language

PHP

Database Environment

MySQL

Related Categories

PHP CRM Software, PHP Project Management Software, PHP Help Desk Software

Registered

2006-02-20

Similar Business Software

Monitask

Employee monitoring application for businesses of all sizes. Tracks productivity for in-office, remote, and hybrid workers. Provides analytics and data on how to improve your team. Keeps your team accountable. World-class security. Captures websites visited, unproductive time, screenshots,...

See Software
Coevera

Coevera is the AI-native CRM built to empower and develop salespeople—not just track them. Formerly Pipeliner CRM, Coevera pairs a powerful, visual sales platform with a built-in professional development ecosystem, so your team gets better at selling while they sell. Rebuilt from the ground up,...

See Software
Highcharts

Highcharts is a JavaScript charting library that allows developers to create interactive and visually appealing charts for web applications. It offers a wide range of chart types, including line charts, bar charts, pie charts, scatter plots, and more. It also supports different types of data,...

See Software
rezStream Cloud PMS

Grow revenue and streamline operations with our easy-to-use reservations software and online booking engine. With our cloud-based solutions, you have the flexibility to maximize the guest experience during, before, and after the stay. Train staff and implement automated processes that improve...

See Software
Planfix

The Planfix platform allows organizations to manage their entire business online. Regardless of company size and industry, Planfix has something to offer as an excellent project and work management tool. With Planfix, your company gets a fully customizable management system, from process design...

See Software
Process Street

Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and...

See Software