seeks-users

[Seeks-users] Not easy to find how to make a bug report

[Bastien <bas...@wi...>]

Hi there,

it's not easy to discover how to make a bug report.

1. I went on the webpage, searched "bug", found the link at the bottom,
   followed it, then had to follow another link to the redmine... which
   doesn't let me report anything.  Room for improvement:

   1) don't burry the "bug" link
   2) link it to something one can use *directly*

   E.g. http://redmine.seeks-project.info/projects/seeks/issues/new
   rather than http://redmine.seeks-project.info/projects/seeks/issues/

2. The README advertizes http://.../projects/seeks/issues/new but one
   cannot submit an issue until registered (!)

Let's make it more easy to report bugs!

(Actually, I'm now using this list for archive purposes, but I'm unsure
whether it's the right place for such consideration -- let me know.)

Best,

-- 
 Bastien

Re: [Seeks-users] Not easy to find how to make a bug report

[Emmanuel B. <ebe...@se...>]

Hey Bastien,

Thanks for taking the time of reporting these issues.

Having an easier / faster way of reporting bugs would be a plus.

After discussion with other developpers on IRC, it seems that the redmine
will remain as it is, requiring registration. The reason is that many reported
'bugs' are not. Mostly they are configuration problems.

I would favor a user space such as a forum where the problems could be exposed.
When issues are true bugs and recognized as such by developpers, they'd make it
to the redmine. A contributor suggested to use a sub-project to the existing 
redmine for this purpose. This redmine project would be open with no registration
required. After discussion / review, 'true' bugs would be simply 'moved' to the 
main development redmine project.

Note that as of today no user has been denied a registration to the main development
redmine project.

Let us know what you think of the solution above,

Em.

On Sun, Feb 20, 2011 at 12:17:31PM +0100, Bastien wrote:
> Hi there,
> 
> it's not easy to discover how to make a bug report.
> 
> 1. I went on the webpage, searched "bug", found the link at the bottom,
>    followed it, then had to follow another link to the redmine... which
>    doesn't let me report anything.  Room for improvement:
> 
>    1) don't burry the "bug" link
>    2) link it to something one can use *directly*
> 
>    E.g. http://redmine.seeks-project.info/projects/seeks/issues/new
>    rather than http://redmine.seeks-project.info/projects/seeks/issues/
> 
> 2. The README advertizes http://.../projects/seeks/issues/new but one
>    cannot submit an issue until registered (!)
> 
> Let's make it more easy to report bugs!
> 
> (Actually, I'm now using this list for archive purposes, but I'm unsure
> whether it's the right place for such consideration -- let me know.)
> 
> Best,
> 
> -- 
>  Bastien

Re: [Seeks-users] Not easy to find how to make a bug report

[Camille H. <mam...@yo...>]

Le 22/02/2011 18:10, Emmanuel Benazera a écrit :
> I would favor a user space such as a forum where the problems could be exposed.

I'm pretty sure that there is a Wordpress plugin for forums, if you want
I can do this. But maybe a Redmine forum would be better integrated with
bugs.

C.

Re: [Seeks-users] Not easy to find how to make a bug report

[Bastien <bas...@wi...>]

Hi,

Emmanuel Benazera <ebe...@se...> writes:

> Thanks for taking the time of reporting these issues.

You're welcome!

> After discussion with other developpers on IRC, it seems that the redmine
> will remain as it is, requiring registration. The reason is that many reported
> 'bugs' are not. Mostly they are configuration problems.

If the redmine is just for developers, then it's okay to leave it the
way it is right now.

> I would favor a user space such as a forum where the problems could be
> exposed. When issues are true bugs and recognized as such by
> developpers, they'd make it to the redmine. A contributor suggested to
> use a sub-project to the existing redmine for this purpose. This
> redmine project would be open with no registration required. After
> discussion / review, 'true' bugs would be simply 'moved' to the main
> development redmine project.

I get the spirit and it goes in the right direction: 1) it lowers the
threshold for newbies to submit bug reports, 2) it encourages newbies to
reply bugs reports themselves (so that they can become developers one
day...)  

Another parameter is: make it easy for developers to *review* bugs.

Then you need to find a balance between the two.

My intuition is that a mailing list is a good balance, because it's easy
to feed a bug tracking system with emails, it's not with forum messages.

But people may have different feelings about this.

> Note that as of today no user has been denied a registration to the
> main development redmine project.

Yes -- but if you have to register, you loose 97% of bug reports.

-- 
 Bastien

Re: [Seeks-users] Not easy to find how to make a bug report

[Emmanuel B. <ebe...@se...>]

On Tue, Feb 22, 2011 at 07:07:59PM +0100, Bastien wrote:
> Hi Camille,
> 
> Camille Harang <mam...@yo...> writes:
> 
> > I'm pretty sure that there is a Wordpress plugin for forums, if you want
> > I can do this. But maybe a Redmine forum would be better integrated with
> > bugs.
> 
> If such a redmine forum is open to anyone, then yes, that may be a good
> solution : open, and integrated.

It is supposed to be an open waiting room before an issue enters the
development redmine.
 
> PS: I'm old fashion and I like emails -- it's fast, open, archivable,
> and easily hooked to other systems...

IMO it doesn't matter. There may be multiple entry points, mailing
list, forum, sub-project in redmine, before issues get reviewed and
hit the main dev redmine.

Em.

Re: [Seeks-users] Not easy to find how to make a bug report

[Bastien <bas...@wi...>]

Emmanuel Benazera <ebe...@se...> writes:

>> PS: I'm old fashion and I like emails -- it's fast, open, archivable,
>> and easily hooked to other systems...
>
> IMO it doesn't matter. There may be multiple entry points, mailing
> list, forum, sub-project in redmine, before issues get reviewed and
> hit the main dev redmine.

If there are too many entry points, it's more work for the reviewers.

-- 
 Bastien

Re: [Seeks-users] Not easy to find how to make a bug report

[Emmanuel B. <ebe...@se...>]

On Tue, Feb 22, 2011 at 09:46:08PM +0100, Bastien wrote:
> Emmanuel Benazera <ebe...@se...> writes:
> 
> >> PS: I'm old fashion and I like emails -- it's fast, open, archivable,
> >> and easily hooked to other systems...
> >
> > IMO it doesn't matter. There may be multiple entry points, mailing
> > list, forum, sub-project in redmine, before issues get reviewed and
> > hit the main dev redmine.
> 
> If there are too many entry points, it's more work for the reviewers.

Let's leave that for actual bug reviewers to decide.

Em.

Re: [Seeks-users] Not easy to find how to make a bug report

[Camille H. <mam...@yo...>]

Le 23/02/2011 01:07, Bastien a écrit :
> Hi Camille,
> 
> Camille Harang <mam...@yo...> writes:
> 
>> I'm pretty sure that there is a Wordpress plugin for forums, if you want
>> I can do this. But maybe a Redmine forum would be better integrated with
>> bugs.
> 
> If such a redmine forum is open to anyone, then yes, that may be a good
> solution : open, and integrated.

I can help quickly on WP, but I'm not familiar with Redmine, Pablo?

C.

> PS: I'm old fashion and I like emails -- it's fast, open, archivable,
> and easily hooked to other systems...
> 


-- 
The Good, the Bad and the Ugly under Creative Commons!
https://yooook.net/r/lp1

Re: [Seeks-users] Not easy to find how to make a bug report

[Emmanuel B. <ebe...@se...>]

On Wed, Feb 23, 2011 at 11:42:34AM +0700, Camille Harang wrote:
> Le 23/02/2011 01:07, Bastien a écrit :
> > Hi Camille,
> > 
> > Camille Harang <mam...@yo...> writes:
> > 
> >> I'm pretty sure that there is a Wordpress plugin for forums, if you want
> >> I can do this. But maybe a Redmine forum would be better integrated with
> >> bugs.
> > 
> > If such a redmine forum is open to anyone, then yes, that may be a good
> > solution : open, and integrated.
> 
> I can help quickly on WP, but I'm not familiar with Redmine, Pablo?

I don't believe we need forums on WP. Redmine supports forums and we
may not even use that, but open a redmine sub-project instead.

Em.

Re: [Seeks-users] Not easy to find how to make a bug report

[Bastien <bas...@wi...>]

Hi Camille,

Camille Harang <mam...@yo...> writes:

> I'm pretty sure that there is a Wordpress plugin for forums, if you want
> I can do this. But maybe a Redmine forum would be better integrated with
> bugs.

If such a redmine forum is open to anyone, then yes, that may be a good
solution : open, and integrated.

PS: I'm old fashion and I like emails -- it's fast, open, archivable,
and easily hooked to other systems...

-- 
 Bastien