Re: [Seeks-users] Not easy to find how to make a bug report

[Bastien <bas...@wi...>]

Hi,

Emmanuel Benazera <ebe...@se...> writes:

> Thanks for taking the time of reporting these issues.

You're welcome!

> After discussion with other developpers on IRC, it seems that the redmine
> will remain as it is, requiring registration. The reason is that many reported
> 'bugs' are not. Mostly they are configuration problems.

If the redmine is just for developers, then it's okay to leave it the
way it is right now.

> I would favor a user space such as a forum where the problems could be
> exposed. When issues are true bugs and recognized as such by
> developpers, they'd make it to the redmine. A contributor suggested to
> use a sub-project to the existing redmine for this purpose. This
> redmine project would be open with no registration required. After
> discussion / review, 'true' bugs would be simply 'moved' to the main
> development redmine project.

I get the spirit and it goes in the right direction: 1) it lowers the
threshold for newbies to submit bug reports, 2) it encourages newbies to
reply bugs reports themselves (so that they can become developers one
day...)  

Another parameter is: make it easy for developers to *review* bugs.

Then you need to find a balance between the two.

My intuition is that a mailing list is a good balance, because it's easy
to feed a bug tracking system with emails, it's not with forum messages.

But people may have different feelings about this.

> Note that as of today no user has been denied a registration to the
> main development redmine project.

Yes -- but if you have to register, you loose 97% of bug reports.

-- 
 Bastien