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Safe Exam Browser won't start after downloading it, an error message just appears and there's nothing I can do about it

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Ali G
2020-05-26
2020-05-27
  • Ali G

    Ali G - 2020-05-26

    The error message reads: (translated with DeepL)

    There was an unsupported exception in the application. If you click Continue, the application will ignore the error and try to continue. If you click the Close button the application will be closed immediately.

    You cannot run this specific service because it is disabled or because your associated devices are not enabled.

    And if I click on "Continue" nothing happens! There is also a problem with opening Net Framework 3.5 (0x800F0922)

    My PC has 8 GB of RAM and runs on Windows 10. I've downloaded this browser from the original website

    I also tried %APPDATA%\SafeExamBrowser\SebClient.log to see what's going on in detail, and this came out (amongst others):

    26.05.2020 19:43:58 [Error]: Could not load SebClientSettigs.seb from the Program Data directorySystem.IO.FileNotFoundExceptionNie można odnaleźć pliku 'C:\ProgramData\SafeExamBrowser\SebClientSettings.seb'.Could not load SebClientSettigs.seb from the Roaming Application Data directory. System.IO.DirectoryNotFoundExceptionNie można odnaleźć części ścieżki „C:\Users\dom\AppData\Roaming\SafeExamBrowser\SebClientSettings.seb”.

     

    Last edit: Ali G 2020-05-26
  • Damian Büchel

    Damian Büchel - 2020-05-27

    What SEB version are you trying to use? Can you post a screenshot of the error message? The error in the log can be ignored, it simply states that no local configuration could be found.

     
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