Ticket Management Guidelines

This part of the Development Guidelines provides guidelines for the ticket management of the SASUnit project.

The purpose of our ticket system is to be a framework which enables project managers to assess requirements and other issues from users, break them down into developer activities and manage the development and quality assurance process in order to achieve the best user satisfaction with the least effort.

A ticket is an element contained within the issue tracking system of our SourceForge project SASUnit. A ticket may contain information about requirements from SASUnit users or about development activities. A ticket consists of text, some categorization and status information as well as comments, which reflect the history of the ticket.

The ticket system of SASUnit uses two major types of tickets: Enhancement requests as well as defect reports are requirements created by users of SASUnit, task assignments are assignments for developers created and managed by project managers.

• Create new tickets as a SASUnit user - guidelines for the requesting user to create tickets.
• Components of SASUnit - components of SASUnit used for categorization of tickets.
• Ticket Types - categorization of tickets with respect to origin and content.
• Ticket Status - categorization of tickets with respect to the current state of the workflow.
• Ticket Workflow - detailed description of the workflow of ticket creation, assignment and closure.

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