phphelpdesk-help Mailing List for PHP Helpdesk (Page 27)

SourceForge Headquarters 225 Broadway Suite 1600 San Diego, CA 92101 +1 (858) 422-6466

What kind of reporting options are available with this software? I
understand that is uses Mysql(I believe) I am curious if there are any
preset reports. Thank you very much.

-Cory Goode

looking for help desk softwareTom,

This is from the INSTALL file that is available after you have untarred the
download.

Good Luck!

Mike

REQUIREMENTS
For basic functionality you need the following:
A web server (Apache is recommended)
MySQL
PHP 4.0 or greater with MySQL support enabled
INSTALLATION AND CONFIGURATION

1) You can simply move directory that contains this document to the place
where you would like to run this program or Run helpdesk-install below.
Run the helpdesk-install script with a directory where you want
to install it as an argument. For example:
[johnuser@somehost helpdesk]$./helpdesk-install /home/httpd/html/helpdesk
This will copy the necessary files over to /home/httpd/html/helpdesk

2) There are a few files that you should examine (and probably edit),
they can be found in the config directory. There are only 2 files
that you must edit (general.conf.php and db.conf.php):
*general.conf.php - This is where you configure certain
global settings.
header.conf.php - Stuff in here goes at the top of every page.
footer.conf.php - Stuff in here goes at the bottom of every page
*db.conf.php - This is where you configure certain
database settings.
html.conf.php - this is the default settings to use for html.
*loginform.conf.php - The body of the forms based login.
whattodo.conf.php - Other header information

3) Once all of the above is setup, you need to create the database and
tables on your server. You can find the SQL for this in
phphelpdesk.mysql, for example. Presently only MySQL is supported.
You can do this by doing something similar to the following:
[johnuser@somehost helpdesk]$mysql -u root -p < phphelpdesk.mysql
Enter password: (password is only required if you have a password set)
* NOTE: you will need the root password to create this database
This will create a database called phphelpdesk, grant all privileges
on this database to a user "phphdadmin" with a password "phphdpasswd",
create
the tables for this database, and create a user "admin" with the
password "admin".

4) The final step is to go to the $g_base_url that you set in
general.conf.php
and login with the username "admin" and password "admin". Once
you've done that, you will see more options. Choose "Add Department".
Create a department. Then Choose "Add User". Create a user for yourself
with all privileges GRANTED. This will ensure that you have root privileges
on the system. Logoff, and try the username and password that you just made.
If everything works ok and you get in, then delete the "admin" user.

5) One final thing that you should do is edit the config/loginform.conf.php.
This
form has all the departments/companies that will be logging in to add
tickets,
as well as a login link for users who are able to login to the system. You
should edit this to fit your needs. I have included Sales, IT, and
Human Resources departments for examples. You should change these
accordingly.
Each link needs a user login. I simply add a sales login with a username of
sales with the same password for simplicity. This isn't very secure at all,
but it gets the job done.

6) You're all set! Enjoy!

----- Original Message -----
From: McVein, Tom
To: php...@li...
Sent: Tuesday, April 01, 2003 11:19 AM
Subject: [Phphelpdesk-help] looking for help desk software

I am interested in installing the php help desk to help assist in tracking
pc/network problems. After I download where do I go from there?
Tom McVein
CTS Analyst
Professional Credit Service
(541) 335-2260
(888) 797-4931

Install and modify.  I have modified this peice of software to help 
with non-technical support issues at my work.  I am currently using as 
a way to have an online ticket system for our building maintenance 
people.  Its pretty easily to play with and get working pretty easily.  
I know some people have been having problems, but it works for me.  
Search the archive for cookie problems people are having any other 
issues I think that come up now and again.  Have fun...

spencer parker

On Tuesday, April 1, 2003, at 12:19 PM, McVein, Tom wrote:

> I am interested in installing the php help desk to help assist in 
> tracking pc/network problems. After I download where do I go from 
> there?
>
> Tom McVein
> CTS Analyst
> Professional Credit Service
> (541) 335-2260
> (888) 797-4931
>

I am interested in installing the php help desk to help assist in tracking
pc/network problems. After I download where do I go from there?

Tom McVein
CTS Analyst
Professional Credit Service
(541) 335-2260
(888) 797-4931

Do anyone know what's the function of:

Authorize Tickets
Open Closed Tickets
View Unauthorized Tickets
Is a Manager

in the select permissions in the part of modify user?

Thanks
Jo=E3o Paulo

Ps.: Sorry my English, i'm from Brazil.

*********** Tree Systems ***********
* Jo=E3o Paulo Pinheiro Rodrigues *
****************************************

Quick and easy question....Here is what I did, though it's not the best =
way to fix the problem, but it
 works. Maybe someone here knows the best way:
=20
 Open for edit the /includes/cookie.inc.php file.
 Change all the $date variables to 0.
 Sample:
 setcookie("status", $status, $date); to
 setcookie("status", $status, 0);
=20
 I'm not expert in php, but I believe this sets the cookie duration to =
the
 current session. Just means you have to log in each time you open the
 browser. Someone else I'm sure can explain it better.
=20
 Good Luck!
=20
 Mike

  ----- Original Message -----=20
  From: Bob Rogers=20
  To: php...@li...=20
  Sent: Monday, March 17, 2003 12:01 PM
  Subject: [Phphelpdesk-help] Quick and easy question....

  Dear Sirs,
      What does the following message mean? "Warning: setcookie() =
expects parameter 3 to be long, string given in =
/var/www/helpdesk/includes/cookie.inc.php on line 8". I get this error =
for Line 8 through 12. I attached a picture of what the screen looks =
like with this error.

  <<HDErr.bmp>>=20

  Thank You,
  Bob Rogers=20

Dear Sirs, 
    What does the following message mean? "Warning: setcookie() expects
parameter 3 to be long, string given in
/var/www/helpdesk/includes/cookie.inc.php on line 8". I get this error for
Line 8 through 12. I attached a picture of what the screen looks like with
this error.

<<HDErr.bmp>> 

Thank You, 
Bob Rogers 

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ファイナンス
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既に登録されている会員の方は下記までご一報ください。
lik...@ho...

Thanks Mike,

It makes sense. Now I understand, maybe if I converted the string
formatted date to a long-number formatted date it would also wokr as
expected. I will try it now!!

Alan

On Thu, 13 Mar 2003, M Maki wrote:

> Here is what I did, though it's not the best way to fix the problem, bu=
t it
>  works. Maybe someone here knows the best way:
> =20
>  Open for edit the /includes/cookie.inc.php file.
>  Change all the $date variables to 0.
>  Sample:
>  setcookie("status", $status, $date); to
>  setcookie("status", $status, 0);
> =20
>  I'm not expert in php, but I believe this sets the cookie duration to =
the
>  current session. Just means you have to log in each time you open the
>  browser. Someone else I'm sure can explain it better.
> =20
>  Good Luck!
> =20
>  Mike
>=20
> ----- Original Message -----=20
> From: "Alan Aspuru-Guzik" <as...@ok...>
> To: <php...@li...>
> Sent: Wednesday, March 12, 2003 7:59 PM
> Subject: [Phphelpdesk-help] Strange error.
>=20
>=20
> > Hi PHPHelpdesk people,
> >=20
> > The software is exactly what I want, and the configuration was really
> > fast. I only have a 'problem'.
> >=20
> > I can't login as admin/admin to create new users and start using the
> > thing, because I get the following error:
> >=20
> > arning: setcookie() expects parameter 3 to be long, string given in
> > /var/www/html/webhelp/includes/cookie.inc.php on line 8
> >=20
> > Warning: setcookie() expects parameter 3 to be long, string given in
> > /var/www/html/webhelp/includes/cookie.inc.php on line 9
> >=20
> > Warning: setcookie() expects parameter 3 to be long, string given in
> > /var/www/html/webhelp/includes/cookie.inc.php on line 10
> >=20
> > Warning: setcookie() expects parameter 3 to be long, string given in
> > /var/www/html/webhelp/includes/cookie.inc.php on line 11
> >=20
> > Warning: setcookie() expects parameter 3 to be long, string given in
> > /var/www/html/webhelp/includes/cookie.inc.php on line 12
> >=20
> > I don't understand why, because if I look at cookie.inc.php, the thir=
d
> > parameter is just a $date, that I can echo correctly with echo $date;
> >=20
> > Any ideas?
> >=20
> > Alan
> >=20
> >=20
> >=20
> > -------------------------------------------------------
> > This SF.net email is sponsored by:Crypto Challenge is now open!=20
> > Get cracking and register here for some mind boggling fun and=20
> > the chance of winning an Apple iPod:
> > http://ads.sourceforge.net/cgi-bin/redirect.pl?thaw0031en
> > _______________________________________________
> > Phphelpdesk-help mailing list
> > Php...@li...
> > https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> >=20
>=20
>=20
> -------------------------------------------------------
> This SF.net email is sponsored by:Crypto Challenge is now open!=20
> Get cracking and register here for some mind boggling fun and=20
> the chance of winning an Apple iPod:
> http://ads.sourceforge.net/cgi-bin/redirect.pl?thaw0031en
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>=20

--=20

Alan Aspuru-Guzik                    Dios mueve al jugador, y =E9ste, la =
pieza.
(510)642-2154 UC Berkeley           =BFQu=E9 Dios detr=E1s de Dios la tra=
ma empieza
(925)422-8739 LLNL                de polvo y tiempo y sue=F1o y agon=EDas=
? -Borges

Could you please take the time to respond today we have to get our proposal
in end of day - thanks

any questions please call me at 781-455-3395

Judy
-----Original Message-----
From: Crehan, Judy 
Sent: Tuesday, March 04, 2003 2:00 PM
To: Phphelpdesk-Help@Lists. Sourceforge. Net (E-mail)
Subject: request for quote - army
Importance: High

Could you please help with this effort:

please call with any questions (or email) thanks!

Judy A. Crehan 
General Dynamics C4 Systems 
77 A Street 
Needham, MA 02494 
781-455-3395 
781-455-2444 
jud...@gd... 

To anyone who can help,
=20
I've been working on creating additional database and pages for
phphelpdesk for our company.
I'm stuck on a mysql array that is blank.  I want to see if any one can
help me fix this.
=20
I've created a customer, contact and location database for opening
tickets.  Instead of entering contact and company info every time a
ticket is generated, I added a selectable array for customer, contact
and location.  I have it setup so when adding a job, you select a
Company, it then refreshes the screen with contact list and location
list for that company.  You can select the contact and location having
and reporting the problem and then fill out the rest of the ticket and
add it.
=20
The problem I am having is that the contact variable is not null when no
contacts are listed for that company.  So, say you are adding a ticket
and you select the wrong company.  It displays the contact and location
info for that company, no big deal you can just select the correct
company again from the list and it refreshes the info for the new
company.  The problem is when the new company selected has no contact
info, when the ticket is added it puts the contact info from the
incorrect company into the ticket.  I also have it emailing the customer
to notify them that a ticket was opened for them, so obviously if the
contact info is wrong, then the wrong contact is emailed.
=20
Here is the contact array from the addjob:
<select size=3D1 name=3D"lstContactName">
<?
////////////////////////////////////////////////////////////////////////
/
// query the database and input all information into the contact list
$query =3D "SELECT c_name FROM contact WHERE
c_customer=3D'$lstCustomerName';";
$mysql_result =3D query($query);
while($contacts =3D mysql_fetch_row($mysql_result)) {
for ($i=3D0; $i < sizeof($contacts); $i++) {
$myLength =3D strlen($contacts);
        print "                  <option
value=3D\"$contacts[$i]\">$contacts[$i]</option>\n";
      }
}
?>
</select>
=20
I need to find a way to check if the array from the database is null and
print "no contacts" and null the variable $lstContactName or $contacts.
Unfortunately, I have found no way to do this.  Apparently when a mysql
array is formed with a null for a variable, it doesn't list it as null!
So, I can't use if ($contacts =3D=3D"") or (isset($contacts)) or even
(empty($contacts).
=20
Let me know if you need any more info to help me.  I will be releasing
the code to anyone who is interested once I get all the bugs worked out
and it is working right.  I am new to PHP and MySQL, but have picked it
up very quickly.
=20
Thanx,
Ray Miller

Here is what I did, though it's not the best way to fix the problem, but it
 works. Maybe someone here knows the best way:

 Open for edit the /includes/cookie.inc.php file.
 Change all the $date variables to 0.
 Sample:
 setcookie("status", $status, $date); to
 setcookie("status", $status, 0);

 I'm not expert in php, but I believe this sets the cookie duration to the
 current session. Just means you have to log in each time you open the
 browser. Someone else I'm sure can explain it better.

 Good Luck!

 Mike

----- Original Message ----- 
From: "Alan Aspuru-Guzik" <as...@ok...>
To: <php...@li...>
Sent: Wednesday, March 12, 2003 7:59 PM
Subject: [Phphelpdesk-help] Strange error.

> Hi PHPHelpdesk people,
> 
> The software is exactly what I want, and the configuration was really
> fast. I only have a 'problem'.
> 
> I can't login as admin/admin to create new users and start using the
> thing, because I get the following error:
> 
> arning: setcookie() expects parameter 3 to be long, string given in
> /var/www/html/webhelp/includes/cookie.inc.php on line 8
> 
> Warning: setcookie() expects parameter 3 to be long, string given in
> /var/www/html/webhelp/includes/cookie.inc.php on line 9
> 
> Warning: setcookie() expects parameter 3 to be long, string given in
> /var/www/html/webhelp/includes/cookie.inc.php on line 10
> 
> Warning: setcookie() expects parameter 3 to be long, string given in
> /var/www/html/webhelp/includes/cookie.inc.php on line 11
> 
> Warning: setcookie() expects parameter 3 to be long, string given in
> /var/www/html/webhelp/includes/cookie.inc.php on line 12
> 
> I don't understand why, because if I look at cookie.inc.php, the third
> parameter is just a $date, that I can echo correctly with echo $date;
> 
> Any ideas?
> 
> Alan
> 
> 
> 
> -------------------------------------------------------
> This SF.net email is sponsored by:Crypto Challenge is now open! 
> Get cracking and register here for some mind boggling fun and 
> the chance of winning an Apple iPod:
> http://ads.sourceforge.net/cgi-bin/redirect.pl?thaw0031en
> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
> 

Hi PHPHelpdesk people,

The software is exactly what I want, and the configuration was really
fast. I only have a 'problem'.

I can't login as admin/admin to create new users and start using the
thing, because I get the following error:

arning: setcookie() expects parameter 3 to be long, string given in
/var/www/html/webhelp/includes/cookie.inc.php on line 8

Warning: setcookie() expects parameter 3 to be long, string given in
/var/www/html/webhelp/includes/cookie.inc.php on line 9

Warning: setcookie() expects parameter 3 to be long, string given in
/var/www/html/webhelp/includes/cookie.inc.php on line 10

Warning: setcookie() expects parameter 3 to be long, string given in
/var/www/html/webhelp/includes/cookie.inc.php on line 11

Warning: setcookie() expects parameter 3 to be long, string given in
/var/www/html/webhelp/includes/cookie.inc.php on line 12

I don't understand why, because if I look at cookie.inc.php, the third
parameter is just a $date, that I can echo correctly with echo $date;

Any ideas?

Alan

Here is the mySQL data from my admin account (with a few edits of course).
This is in the security table:

basically a '1' in every permission field.

INSERT INTO security (s_user, s_firstname, s_lastname, s_password,
s_timestamp_laston, s_email, s_register_new_tickets, s_authorize_tickets,
s_assign_tickets, s_update_tickets, s_delete_tickets, s_open_closed_tickets,
s_view_unauthorized_tickets, s_view_department_tickets, s_add_categories,
s_delete_categories, s_add_departments, s_delete_departments,
s_manage_users, s_pref_viewall, s_add_parts, s_isroot,
s_pref_viewjobs_first, s_generate_reports, s_ismanager)

VALUES('admin', 'Firstname', 'Lastname', 'password', '2003-03-06 12:57:00',
you...@yo...', 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1,
1, 1, 1)

----- Original Message -----
From: Corey Duncan
To: php...@li...
Sent: Friday, March 07, 2003 6:35 AM
Subject: [Phphelpdesk-help] I don't have permission to add users

I ran the phphelpdesk.sql and all went well, when I access the site it lets
me in, but when I try add anything it says I don't have permission.  This is
loging in with the default admin/admin account, as I'm unable to change it
yet.

I thought the line: grant all privileges on phphelpdesk.* to
phphdadmin@localhost identified by 'phphdpassword';  but now wonder if that'
s generic and I needed to edit it?  Can any help clarify this?

Also, where do I get to set the language options for a user?

On Fri, 7 Mar 2003, Corey Duncan wrote:
> I ran the phphelpdesk.sql and all went well, when I access the site it
> lets me in, but when I try add anything it says I don't have permission.
> This is loging in with the default admin/admin account, as I'm unable to
> change it yet.
>
> I thought the line: grant all privileges on phphelpdesk.* to
> phphdadmin@localhost identified by 'phphdpassword';  but now wonder if
> that's generic and I needed to edit it?  Can any help clarify this?

The 'grant' line is to tell MySQL to grant the phpadmin (in this case) user
full access to the database.  The username should match what you have in the
conf file as the MySQL username.  PHPHD implements a level of abstraction
between PHPHD users and the actual database user.

-roy

I ran the phphelpdesk.sql and all went well, when I access the site it
lets me in, but when I try add anything it says I don't have permission.
This is loging in with the default admin/admin account, as I'm unable to
change it yet.

I thought the line: grant all privileges on phphelpdesk.* to
phphdadmin@localhost identified by 'phphdpassword';  but now wonder if
that's generic and I needed to edit it?  Can any help clarify this?

Also, where do I get to set the language options for a user?

I'm trying to install something PHP Helpdesk and I am having a problem.
The problem I am having is the login page keeps refreshing and it looks
likes the variable substitution isn't working correct. For example, the
title of the login page shows up as:

	<?echo $g_title;?>

I think the "refreshing" is just a result of the problems with the
variables. At first I thought it may be due to an Apache setting, but I
don't think it is  because I am running another php/mysql app (Owl
Intranet Server) which works fine, and the substitution doesn't work from
the command line (if I run /usr/bin/php index.php for example I see that
things are not be substituted).

From looking at the PHPHelpDesk mailing list archives the only thing I
noticed that I should check was if Global Variables were turned on in my
php.ini (and they were). Does anyone have any other suggestions?

Ed C.

On Fri, 28 Feb 2003, Edward Su wrote:
> Fatal error: Call to undefined function: mysql_connect() in
> /var/www/helpdesk/includes/connect.inc.php on line 10

Was your PHP built with MySQL?

-roy

Can anyone out there help me with this error??

Fatal error: Call to undefined function: mysql_connect() in
/var/www/helpdesk/includes/connect.inc.php on line 10

Edward Su 
Network Engineer 
Mentora Group 
es...@me... 
703.407.3320 cellular 
703.612.2256 pager

特別融資キャンペーン実施中
登録会員の皆様に特別融資枠を設定しました。
☆自由返済、5年60回払い
☆職種不問
主婦、OL、パート、自営業の方歓迎
今すぐ下記アドレスよりお申し込みください。
http://www.likecorp.com
ファイナンス
ライクキャッシング
既に登録されている会員の方は下記までご一報ください。
lik...@ho...

  remove my name
el...@ro... <mailto:el...@ro...> 

Here is what I did, though it's not the best way to fix the problem, but it
works. Maybe someone here knows the best way:

Open for edit the /includes/cookie.inc.php file.
Change all the $date variables to 0.
Sample:
setcookie("status", $status, $date); to
setcookie("status", $status, 0);

I'm not expert in php, but I believe this sets the cookie duration to the
current session. Just means you have to log in each time you open the
browser. Someone else I'm sure can explain it better.

Good Luck!

Mike

----- Original Message -----
From: "Dave Cooper" <dav...@ho...>
To: <php...@li...>
Sent: Sunday, February 23, 2003 12:26 PM
Subject: [Phphelpdesk-help] Help Please.

>
>
> Hello,
>
> Could you just quickly tell me what I should do to correct this PHP error.
>
> I get it after I log in.
>
> Warning: setcookie() expects parameter 3 to be long, string given in
> /home/statequa/public_html/support/includes/cookie.inc.php on line 8
>
> Warning: setcookie() expects parameter 3 to be long, string given in
> /home/statequa/public_html/support/includes/cookie.inc.php on line 9
>
> Warning: setcookie() expects parameter 3 to be long, string given in
> /home/statequa/public_html/support/includes/cookie.inc.php on line 10
>
> Warning: setcookie() expects parameter 3 to be long, string given in
> /home/statequa/public_html/support/includes/cookie.inc.php on line 11
>
> Warning: setcookie() expects parameter 3 to be long, string given in
> /home/statequa/public_html/support/includes/cookie.inc.php on line 12
>
>
> Thanks for your time!
>
> Dave
>
>
>
> _________________________________________________________________
> Add photos to your messages with MSN 8. Get 2 months FREE*.
> http://join.msn.com/?page=features/featuredemail
>
>
>
> -------------------------------------------------------
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> Code faster. C/C++, C#, Java, HTML, XML, many more. FREE 30-Day Trial.
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> _______________________________________________
> Phphelpdesk-help mailing list
> Php...@li...
> https://lists.sourceforge.net/lists/listinfo/phphelpdesk-help
>

Hello,

Could you just quickly tell me what I should do to correct this PHP error.

I get it after I log in.

Warning: setcookie() expects parameter 3 to be long, string given in 
/home/statequa/public_html/support/includes/cookie.inc.php on line 8

Warning: setcookie() expects parameter 3 to be long, string given in 
/home/statequa/public_html/support/includes/cookie.inc.php on line 9

Warning: setcookie() expects parameter 3 to be long, string given in 
/home/statequa/public_html/support/includes/cookie.inc.php on line 10

Warning: setcookie() expects parameter 3 to be long, string given in 
/home/statequa/public_html/support/includes/cookie.inc.php on line 11

Warning: setcookie() expects parameter 3 to be long, string given in 
/home/statequa/public_html/support/includes/cookie.inc.php on line 12

Thanks for your time!

Dave

_________________________________________________________________
Add photos to your messages with MSN 8. Get 2 months FREE*.  
http://join.msn.com/?page=features/featuredemail

On Fri, 21 Feb 2003, Hamilton, Margaret  wrote:
We were running it on PII 300MHz with 128MB, did not have any problems.

Ivan
> Can anyone recommend the "perfect" specs for a server to handle this application?
>  
> thanks
> M
> 
> Margaret Hamilton 
> IS Operations Manager 
> SYSCO Hampton Roads 
> p 757-673-4081
> 
>  
> 

-- 
================================================================================

Ivan Teliatnikov

phone: +61 2 9351 2031
fax: +61 2 9351 0184 
mobile_phone: +61 402 173 179 
email: iv...@es... 

School of Geosciences
F05 - Edgeworth David Building
The University of Sydney
NSW 2006 Australia

===============================================================================

On Fri, 2003-02-21 at 11:19, Hamilton, Margaret wrote:
> Can anyone recommend the "perfect" specs for a server to handle this
> application?
>  
Margaret,

I would highly suggest that you read the "How to ask a question the
smart way" by Eric S. Raymond, it's great.

http://linux-bangalore.org/articles/smart-questions.php

That said,

You really need to provide a lot more info.

How many users?
What are uptime requirements?
What's the pain threshold if there's an outage?
How many things would you be supporting?  IE Desktops, servers,
	printers, etc.

What do you traditionally do for servers?  Do you use desktops, Shudder,
do you use low end, "whitebox" systems, do you use, I hope, "real
servers" IE: HP,IBM,Dell, servers with hardware RAID, Hot swap disks
etc.

What OS do you plan to run this on?

Kevin

> thanks
> M
> 
> Margaret Hamilton
> IS Operations Manager
> SYSCO Hampton Roads
> p 757-673-4081
> 
>  

2000	Jan	Feb	Mar	Apr	May (1)	Jun	Jul	Aug	Sep	Oct	Nov	Dec
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