opensync-users — The place to get help for the OpenSync project

Re: [Opensync-users] Problem with USB Sniffeours

[Daniel G. <dg...@su...>]

On Friday 19 December 2008 06:53:31 Habib Seifzadeh wrote:
> > On Thursday 18 December 2008 07:22:48 Habib Seifzadeh wrote:
> > > Second question is that which tool does listen to USB port and returns
> > > the results as an XML(no binary format)? For example, usb-monitor is a
> > > powerful application. I could set it so that it listened to all of
> > > above four ports, then I synced my mobile, the tool generated the
> > > results but in binary format :-(,
> >
> > Any possibility to copy&paste the traffic in hex?
> > Isn't there any export function - even HTML would be fine :P
>
> Dear Daniel,
> I
> finally could get data from the traffic. The attached file contains the
> traffic information in 3 views (URB Basic View, URB Complete View,
> Packet View).
> I hope it can help. Please let me know if you find the problem....

This was a sync with the mobile connect via USB - right?

Could try to sync via Bluetooth and sniff the Bluetooth traffic? Often the 
Bluetooth interface are connected via USB - so just sniff the Bluetooth 
interface with the USB app. you used before.

It would be interesting to see if the OBEX interface only get used via 
Bluetooth...

best regards,
Daniel

Re: [Opensync-users] Problem with USB Sniffeours

[Daniel G. <dg...@su...>]

On Friday 19 December 2008 11:00:47 Habib Seifzadeh wrote:
> > > > > Second question is that which tool does listen to USB port and
> > > > > returns the results as an XML(no binary format)? For example,
> > > > > usb-monitor is a powerful application. I could set it so that it
> > > > > listened to all of above four ports, then I synced my mobile, the
> > > > > tool generated the results but in binary format :-(,
> > > >
> > > > Any possibility to copy&paste the traffic in hex?
> > > > Isn't there any export function - even HTML would be fine :P
> > >
> > > Dear Daniel,
> > > I
> > > finally could get data from the traffic. The attached file contains the
> > > traffic information in 3 views (URB Basic View, URB Complete View,
> > > Packet View).
> > > I hope it can help. Please let me know if you find the problem....
> >
> > Thanks - brief check: SE is not using OBEX at all.. it's all SyncML 1.2
> > via HTTP in WBXML :(
>
> Dear Daniel,
> Using either OBEX or HTTP isn't important for me at all. But why the
> command syncml-http-server doesn't work with P1i?

I see - but OBEX is easier for Desktop Distribution to integrate. Setting-up 
IP connection with a mobile is not yet that trivial today..

How did you establish the IP connection?

>
> > It's again a Teleca SyncML stack... this is also used on various Samsung
> > mobiles. It would be interesting to try some on OBEX - if this works at
> > all... but not quite sure if it's worth the pain - maybe it's completley
> > broken and never tested by Teleca/SE.
>
> Can we use a special software written for Samsung in this case?

There is already one major different of Samsung and the SE on the OBEX 
interface. Samsung does everything via the DUN interface - SE provides via 
Bluetotoh a direct OBEX interface for SyncML - so there is already a major 
difference. IIRC there used to be issues that the "Database"-name of the PC-
side needs to reflect the same name as the one from the mobile for some 
reason. At least i had to do so for some Telecal Samsungs mobile sometime 
ago... but again not quite sure if it's worth a try. Direct Access to such a 
phone would be more helpful...

best regards,
Daniel

Re: [Opensync-users] Problem with USB Sniffeours

[Habib S. <hab...@ya...>]

> > > > Second question is that which tool does listen to USB port and returns
> > > > the results as an XML(no binary format)? For example, usb-monitor is a
> > > > powerful application. I could set it so that it listened to all of
> > > > above four ports, then I synced my mobile, the tool generated the
> > > > results but in binary format :-(,
> > >
> > > Any possibility to copy&paste the traffic in hex?
> > > Isn't there any export function - even HTML would be fine :P
> >
> > Dear Daniel,
> > I
> > finally could get data from the traffic. The attached file contains the
> > traffic information in 3 views (URB Basic View, URB Complete View,
> > Packet View).
> > I hope it can help. Please let me know if you find the problem....
> 
> Thanks - brief check: SE is not using OBEX at all.. it's all SyncML 1.2 via 
> HTTP in WBXML :(
> 

Dear Daniel,
Using either OBEX or HTTP isn't important for me at all. But why the command syncml-http-server doesn't work with P1i?

> It's again a Teleca SyncML stack... this is also used on various Samsung 
> mobiles. It would be interesting to try some on OBEX - if this works at 
> all... but not quite sure if it's worth the pain - maybe it's completley 
> broken and never tested by Teleca/SE.

Can we use a special software written for Samsung in this case?


      

Re: [Opensync-users] Problem with USB Sniffeours

[Daniel G. <dg...@su...>]

On Friday 19 December 2008 06:53:31 Habib Seifzadeh wrote:
> > On Thursday 18 December 2008 07:22:48 Habib Seifzadeh wrote:
> > > Second question is that which tool does listen to USB port and returns
> > > the results as an XML(no binary format)? For example, usb-monitor is a
> > > powerful application. I could set it so that it listened to all of
> > > above four ports, then I synced my mobile, the tool generated the
> > > results but in binary format :-(,
> >
> > Any possibility to copy&paste the traffic in hex?
> > Isn't there any export function - even HTML would be fine :P
>
> Dear Daniel,
> I
> finally could get data from the traffic. The attached file contains the
> traffic information in 3 views (URB Basic View, URB Complete View,
> Packet View).
> I hope it can help. Please let me know if you find the problem....

Thanks - brief check: SE is not using OBEX at all.. it's all SyncML 1.2 via 
HTTP in WBXML :(

It's again a Teleca SyncML stack... this is also used on various Samsung 
mobiles. It would be interesting to try some on OBEX - if this works at 
all... but not quite sure if it's worth the pain - maybe it's completley 
broken and never tested by Teleca/SE.

The mRouter used here is no fun...

best regards,
Daniel

Re: [Opensync-users] Problem with USB Sniffeours

[Habib S. <hab...@ya...>]

 



> 
> On Thursday 18 December 2008 07:22:48 Habib Seifzadeh wrote:
> > Second question is that which tool does listen to USB port and returns the
> > results as an XML(no binary format)? For example, usb-monitor is a powerful
> > application. I could set it so that it listened to all of above four ports,
> > then I synced my mobile, the tool generated the results but in binary
> > format :-(,
> 
> Any possibility to copy&paste the traffic in hex?
> Isn't there any export function - even HTML would be fine :P

Dear Daniel,
I
finally could get data from the traffic. The attached file contains the
traffic information in 3 views (URB Basic View, URB Complete View,
Packet View).
I hope it can help. Please let me know if you find the problem....

Cheers,
Habib


      

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Habib S. <hab...@ya...>]

> >
> > You should use a full address, for example use
> > "http://192.168.1.2:9999/add1/" which add1 is a address you set in
> > syncml-http-server command. By default, this address is /
> > I hope this can help,
> 
> Thanks Habib, that helped me make some progress. Now  I get:
> 
> $ syncml-http-server --slow-sync text/x-vcard  /home/robin/std.vcf
> Just received a new session with ID 4753
> WARNING: Unable to find command handler (Alert: Bookmark -> Contacts)
> Received the DevInf
> Session 4753 reported final. flushing
> 

This is the point that I don't know what I should do.
It will be nice if great men like Daniel or Christian can help us to solve the problem of syncing over Http.

Also, I'm following the problems of syncing P1i over BT in another thread "Problem with USB Sniffers". I'm searching to find a way for sniffing traffic of USB port......

By the way, it's not bad if you have a look at the URLs which Christian sent before. I send them again:
http://libsyncml.opensync.org/wiki/http-guide
http://opensync.org/wiki/plugins/syncml/uiq
Please follow steps in the tutorials step by step and see what happens.....

Cheers,
Habib



      

[Opensync-users] irmc sync fails or is finished immediately

[Daniel S. <da...@sc...>]

Hallo Community,

I'm desperated trying to get OpenSync to work.
I have Sony Ericsson T68i or Siemens S68 Handy. Both behave in the same way.

My first effort was using multisync0.90 in Kubuntu to have the sync via 
Bluetooth immediately finished. Everything was OK, the status was OK but 
NO entries got synced. I have more than 200 contacts in my phonebooks. 
None was in the data directory I spedified for the file-plugin.

After trying a little bit around with msynctool I now get immediately 
bluetooth disconnected with "Member 2 of type irmc-sync had an error 
while connecting: Cannot connect via OBEX.".
This error I always did have using Gentoo linux.

What are I'm doing wrong? I think the bluetooth link works, pairing did 
work, too.

Thanks for your Help,

Daniel

Re: [Opensync-users] Problem with USB Sniffeours

[Daniel G. <dg...@su...>]

On Thursday 18 December 2008 07:22:48 Habib Seifzadeh wrote:
> Second question is that which tool does listen to USB port and returns the
> results as an XML(no binary format)? For example, usb-monitor is a powerful
> application. I could set it so that it listened to all of above four ports,
> then I synced my mobile, the tool generated the results but in binary
> format :-(,

Any possibility to copy&paste the traffic in hex?
Isn't there any export function - even HTML would be fine :P

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Thursday 18 Dec 2008, Habib Seifzadeh wrote:
>
> You should use a full address, for example use
> "http://192.168.1.2:9999/add1/" which add1 is a address you set in
> syncml-http-server command. By default, this address is /
> I hope this can help,

Thanks Habib, that helped me make some progress. Now  I get:

$ syncml-http-server --slow-sync text/x-vcard  /home/robin/std.vcf
Just received a new session with ID 4753
WARNING: Unable to find command handler (Alert: Bookmark -> Contacts)
Received the DevInf
Session 4753 reported final. flushing

I seem to be missing something.

-Robin
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

[Opensync-users] Problem with USB Sniffeours

[Habib S. <hab...@ya...>]

Hi guys,

As you know, I still have problem with syncing Sony Ericsson P1i with my linux box.
Because "Connecting to Mobile over USB Cable" thread have become two large and its subject has been changed many times, I decided to create new thread.

After all, I decided to sniff the traffic of the USB port in a Windows machine when my PC and the mobile are syncing. I downloaded 3 of them: SnoopyPro-0.22, SniffUSB-x86-2.0.0006, usb-monitor, here is a URL which has good such tools: http://www.freedownloadmanager.org/downloads/usb_sniffer_software/

But unfortunately, none of them works as I want. Before diving into problems of these tools, I should say that my mobile has four USB port: Sony Ericsson P1i Application Port, Sony Ericsson P1i USB Modem, Sony Ericsson P1i Composite Device, Sony Ericsson P1i PC-Connect. So, my first question is that Which USB port I should listen to?

Second question is that which tool does listen to USB port and returns the results as an XML(no binary format)? For example, usb-monitor is a powerful application. I could set it so that it listened to all of above four ports, then I synced my mobile, the tool generated the results but in binary format :-(, The two other tools didn't generate any result at all although I installed the four above ports and replugged them.

Cheers,
Habib



      

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Habib S. <hab...@ya...>]

> 
> > I also have tried that, but it doesn't work :-( The P1i has a "remote sync"
> > which uses SyncML over Http. You should use syncml-http-server command in
> > linux so that it listens to a port; also you must provide a username,
> > password and ..., then try to connect to it from "remote sync" application
> > of your mobile. I did that by multisync-0.9. My mobile says "Connected"
> > first but after awhile, it prompts "Connection terminated before
> > completion"
> 
> I tried this but the phone just tells me "HTTP request URI was relative but no 
> host header was provided to indicate the destination.". I set the server 
> address to 192.168.1.2:9999 which is what is listening.

You should use a full address, for example use "http://192.168.1.2:9999/add1/" which add1 is a address you set in syncml-http-server command.
By default, this address is /
I hope this can help,
Habib



      

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Thursday 18 Dec 2008, Christian Hilgers wrote:
> see
> http://libsyncml.opensync.org/wiki/http-guide
> http://opensync.org/wiki/plugins/syncml/uiq
>
Christian -
Thanks for the info!

-Robin
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Thursday 18 Dec 2008, Habib Seifzadeh wrote:

> I also have tried that, but it doesn't work :-( The P1i has a "remote sync"
> which uses SyncML over Http. You should use syncml-http-server command in
> linux so that it listens to a port; also you must provide a username,
> password and ..., then try to connect to it from "remote sync" application
> of your mobile. I did that by multisync-0.9. My mobile says "Connected"
> first but after awhile, it prompts "Connection terminated before
> completion"

I tried this but the phone just tells me "HTTP request URI was relative but no 
host header was provided to indicate the destination.". I set the server 
address to 192.168.1.2:9999 which is what is listening.

-Robin
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Habib S. <hab...@ya...>]

> > SyncML via HTTP on the desktop has several downsides - one of them is the
> > establishment of an IP connection. This is nothing which is easily to solve
> > to make it work out of the box - that's the reason i was very interested
> > getting the OBEX SyncML transport working for the P1i.
> >
> > Sure, go ahead give SyncML via HTTP a try...
> 
> I would like to but I am not sure how to proceed. Do I need a server? The doco 
> on the opensync web site is not very helpful.

I also have tried that, but it doesn't work :-( The P1i has a "remote sync" which uses SyncML over Http. You should use syncml-http-server command in linux so that it listens to a port; also you must provide a username, password and ..., then try to connect to it from "remote sync" application of your mobile. I did that by multisync-0.9. My mobile says "Connected" first but after awhile, it prompts "Connection terminated before completion"

After all discussions, as I said before, I think the best way of problem discoveration is to sniff the traffic when vendor software and the mobile are syncing.
If Daniel tells us how we can do that, it would be great. The Snoopy application doesn't list the mobile :-(

Cheers,
Habib



      

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Christian H. <Chr...@co...>]

Robin Atwood schrieb:
>> Sure, go ahead give SyncML via HTTP a try...
> 
> I would like to but I am not sure how to proceed. Do I need a server? The doco 
> on the opensync web site is not very helpful.

see
http://libsyncml.opensync.org/wiki/http-guide
http://opensync.org/wiki/plugins/syncml/uiq

Christian
--
Christian Hilgers                  |ConSol*
Tel.   +49.2102.994-423            |Consulting&Solutions Software GmbH
Fax    +49.2102.994-411            |Berliner Str. 101, 40880 Ratingen
email: Chr...@co... |WWW: http://www.consol.de

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Wednesday 17 Dec 2008, you wrote:
> SyncML via HTTP on the desktop has several downsides - one of them is the
> establishment of an IP connection. This is nothing which is easily to solve
> to make it work out of the box - that's the reason i was very interested
> getting the OBEX SyncML transport working for the P1i.
>
> Sure, go ahead give SyncML via HTTP a try...

I would like to but I am not sure how to proceed. Do I need a server? The doco 
on the opensync web site is not very helpful.

-Robin
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Daniel G. <dg...@su...>]

On Wednesday 17 December 2008 15:21:51 Robin Atwood wrote:
> On Wednesday 17 Dec 2008, Robin Atwood wrote:
> > On Wednesday 17 Dec 2008, Daniel Gollub wrote:
> > > On Wednesday 17 December 2008 13:48:00 Robin Atwood wrote:
> > > > Yes, I mentioned that in my original post to the thread. OBEX seems
> > > > to work perfectly OK with the KDE ioslaves; see this image of my
> > > > phone's file system being browsed. You can ftp via drag-n-drop as
> > > > well. The kdebluetooth package depends on openobex and obexftp.
> > >
> > > The KIO-obex is about OBEX-ftp and/or obex-push. This is independent of
> > > your phones OBEX-SyncML implementation...
> >
> > Rats!
>
> The P1i is definitely supposed to support SYNCML (I read somewhere that it
> works with Funambol), so how do I go about testing the http option?

SyncML via HTTP on the desktop has several downsides - one of them is the 
establishment of an IP connection. This is nothing which is easily to solve to 
make it work out of the box - that's the reason i was very interested getting 
the OBEX SyncML transport working for the P1i.

Sure, go ahead give SyncML via HTTP a try...

best regards,
Daniel

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Wednesday 17 Dec 2008, Robin Atwood wrote:
> On Wednesday 17 Dec 2008, Daniel Gollub wrote:
> > On Wednesday 17 December 2008 13:48:00 Robin Atwood wrote:
> > > Yes, I mentioned that in my original post to the thread. OBEX seems to
> > > work perfectly OK with the KDE ioslaves; see this image of my phone's
> > > file system being browsed. You can ftp via drag-n-drop as well. The
> > > kdebluetooth package depends on openobex and obexftp.
> >
> > The KIO-obex is about OBEX-ftp and/or obex-push. This is independent of
> > your phones OBEX-SyncML implementation...
>
> Rats!

The P1i is definitely supposed to support SYNCML (I read somewhere that it 
works with Funambol), so how do I go about testing the http option?

-Robin
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Wednesday 17 Dec 2008, Daniel Gollub wrote:
> On Wednesday 17 December 2008 13:48:00 Robin Atwood wrote:
> > Yes, I mentioned that in my original post to the thread. OBEX seems to
> > work perfectly OK with the KDE ioslaves; see this image of my phone's
> > file system being browsed. You can ftp via drag-n-drop as well. The
> > kdebluetooth package depends on openobex and obexftp.
>
> The KIO-obex is about OBEX-ftp and/or obex-push. This is independent of
> your phones OBEX-SyncML implementation...

Rats!

-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Habib S. <hab...@ya...>]

> 
> Could you attach a usb/bluetooth monitor/analyze tool in between.
> E.g. usbsnoppy - see
> http://libsyncml.opensync.org/wiki/obex-guide#USBTrafficsnifffromvendorsoftware
> (most bluetooth interface connect via USB - even those in laptops...)
> 
> If you have a USB-cable it's very the same...
> Do you run Windows in a Virtual Machine? If not try usbsnoppy...
> If so, and you have a recent kernel look if you have the kernel-module 
> "usbmon.ko"
> # modprobe usbmon
> 
> And check if your distro ships wireshark and libpcap with USB support.
> If not you might have to build libpcap from CVS...
> 

Dear Daniel,
I also think that the best way of figuring out the problem of P1i is sniffing.
I have a separate Windows box in my home with vendor software of P1i installed on it so I don't have to install any extra kernel module for my linux.
So, I got the SonoopyPro-0.22 and ran it in Windows when my phone connected to a USB port. After running, it showed a list of USB devices but none of them was relevant to my mobile. Should I do any extra work? Is it right way for sniffing?

By the way, the important stuff for me is just backing up my phone data. The way (Blutooth or USB) or Syncing two devices aren't important. If for example contacts information is stored in a file on mobile so that I can save this file in my PC and after any data losing, copying the file in the first place restores contacts information, please let me know.

Cheers,
Habib



      

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Daniel G. <dg...@su...>]

On Wednesday 17 December 2008 13:48:00 Robin Atwood wrote:
> On Wednesday 17 Dec 2008, you wrote:
> > Btw. always a good idea - are you on latest greatest firmware?
>
> Yes, I mentioned that in my original post to the thread. OBEX seems to work
> perfectly OK with the KDE ioslaves; see this image of my phone's file
> system being browsed. You can ftp via drag-n-drop as well. The kdebluetooth
> package depends on openobex and obexftp.

The KIO-obex is about OBEX-ftp and/or obex-push. This is independent of your 
phones OBEX-SyncML implementation...

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Robin A. <ro...@bi...>]

On Wednesday 17 Dec 2008, you wrote:
> Btw. always a good idea - are you on latest greatest firmware?

Yes, I mentioned that in my original post to the thread. OBEX seems to work 
perfectly OK with the KDE ioslaves; see this image of my phone's file system 
being browsed. You can ftp via drag-n-drop as well. The kdebluetooth package 
depends on openobex and obexftp.

http://www.binro.org/kde_obex.png
HTH
-- 
----------------------------------------------------------------------
Robin Atwood.

"Ship me somewheres east of Suez, where the best is like the worst,
 Where there ain't no Ten Commandments an' a man can raise a thirst"
         from "Mandalay" by Rudyard Kipling
----------------------------------------------------------------------

Re: [Opensync-users] msync-tool keeps doubling my contacts

[Christian H. <Chr...@co...>]

Ron Smits schrieb:
> Morning all
> 
> I have the following setup:
> - HTC Kaiser with pocket informant as default calendar and contacts
> program
> - Ubuntu 8.10 with msynctool 0.22: 
>  msynctool --version
> This is msynctool version "0.22"
> using OpenSync version "0.22"
> 
> I sync my contacts only against msynctool. If I change anything either
> in evolution or on the pda. All contacts are doubled. What steps to take
> to discover what is happening and what steps to stop it from doing this?

I would suggest to test svn/trunk version.
eg. http://opensync.org/ticket/883 fixed some duplication causes

But AFAIK evolution and synce plugins are not yet ported
http://opensync.org/wiki/status

You might want to volunteer for that job.

Kind regards

Christian
--
Christian Hilgers                  |ConSol*
Tel.   +49.2102.994-423            |Consulting&Solutions Software GmbH
Fax    +49.2102.994-411            |Berliner Str. 101, 40880 Ratingen
email: Chr...@co... |WWW: http://www.consol.de

[Opensync-users] msync-tool keeps doubling my contacts

[Ron S. <ron...@gm...>]

Morning all

I have the following setup:
- HTC Kaiser with pocket informant as default calendar and contacts
program
- Ubuntu 8.10 with msynctool 0.22: 
 msynctool --version
This is msynctool version "0.22"
using OpenSync version "0.22"

I sync my contacts only against msynctool. If I change anything either
in evolution or on the pda. All contacts are doubled. What steps to take
to discover what is happening and what steps to stop it from doing this?

Rgds
Ron

Re: [Opensync-users] Connecting to Mobile over USB Cable

[Daniel G. <dg...@su...>]

On Tuesday 16 December 2008 21:34:29 Robin Atwood wrote:
> > Do you have any chance to test if the sync work at all with the vendor
> > software?
>
> I only use Linux but I guess Sony Ericsson's top of the line smart phone
> probably works with Windows. :)

If i would have enough time i could you tell more then one story were i was 
debugging issues with various phones which weren't working even with the 
vendor software.

And most of the time the phone just required a reboot, was wrong configured 
and even the vendor software was not working or the phone battery needs to be 
removed (no idea why).... or firmware upgrade.

Btw. always a good idea - are you on latest greatest firmware?

best regards,
Daniel