Re: [mantisbt-dev] Rethinking the whole concept of bug tracking

[Fetzik, J. <Joh...@sa...>]

I'll add my 2 cents to the browser support question.

The company I work for is pretty slow about updating things so we currently run IE7 as our standard browser and that is unlikely to change until we switch to Windows 7 and the Windows 7 switch will not be complete until the end of 2012. Heck, most of the code I work with and support is written in VB6.

As for Mantis being used only by developers, that isn't true for us. While we only have about a dozen people using Mantis only a third of them are full time developers. The rest are more business types and domain experts. While they could write a macro or a simple VB program if needed that is not their job. They are mechanical and electric engineers that support our companies CAD users and applications.

So in the end what we need is something that will work with older browsers and is also usable by and useful for non-developers.


John


From: Giovanni Giacobbi [mailto:gio...@gm...]
Sent: Monday, July 25, 2011 9:29 AM
To: ma...@ej...; developer discussions
Subject: Re: [mantisbt-dev] Rethinking the whole concept of bug tracking

Guys I hate to point it out you are missing the big picture.. focusing on developers does not exclude corporate users from using it. You can still relax that requirement to IE8 so you include more users.. and have a decent compatibility with IE7 and take most corprorate users (not even gmail supported IE6 for a long time).

anyway, i'm starting the project soon, if anyone is interested please let me know.
On Mon, Jul 25, 2011 at 08:21, Manilal K M <ma...@ej...<mailto:ma...@ej...>> wrote:


----- Original Message -----
> From: "Damien Regad" <dam...@me...<mailto:dam...@me...>>
> To: Man...@li...<mailto:Man...@li...>
> Sent: Sunday, July 24, 2011 8:48:46 PM
> Subject: Re: [mantisbt-dev] Rethinking the whole concept of bug tracking
>
> Giovanni,
>
>  >[rationale: who cares, it's a tool for developers!]
>
> This assumption is just plain wrong IMO - many people are using bug
> tracking software without being developers, and a lot of them are
> even
> not tech-savvy.
Yes. I agree with this point. IMHO, whatever we do with regards to bug/issue reporting(views, bug report page, reports) should also consider non-developers. In our organisation we use mantis as a ticket system for all kinds of technical issues and majority of users are financial/business people who doesn't have any technical/IT background.

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