[mantisbt-dev] Reopening closed bugs

[Gianluca S. <gi...@gm...>]

Hi everybody,
I usually close bugs that looks like support questions asking the
reporter to use the tools we have for support, but always stating they
are free to reopen the issue and add more information if I
misinterpreted their report.

Lately I noticed a couple of new bug reports related to closed issues,
where the reporter was not able to reopen the closed bug, so I checked
the mantisbt.org configuration and here is what we have now:

$g_reopen_bug_threshold	= DEVELOPER;
$g_allow_reporter_reopen	= ON;

so, unless there's a bug in the reopen logic, they were probably not
the reporters of the first bug, but experienced the same issue also
after the "fix".

I think it is fine to allow the reporter to reopen the bug but I think
anyone interested in the bug should be able to do that without opening
a new issue.

basically, what I'm proposing is to lower the threshold to:

$g_reopen_bug_threshold = REPORTER;

thoughts?