Re: [Linuxwacom-discuss] Wacom Intuos S Bluetooth

[Aaron A. S. <sk...@gm...>]

Hi Anna,

"version: 2.00" in your screen shot indicates that the driver did not
install. It should read something like "version: v2.00-0.40.0"

Can you attach the full text output of your installation process?

Best,
Aaron

On Fri, May 18, 2018 at 10:25 AM, Anna Simon <sim...@gm...> wrote:
> Well, I gave it another shot (on a live system with persistence file), but
> the result is the same. The kernel module does not load (see screenshot). I
> did not forget the line you forgot.
>
> Btw I have an Acer v3-372
>
> We do have another PC which is 10 years old, but I think it cannot boot an
> OS form a pendrive any more. And the PC is almost always in use.
>
> There was a similar issue with an old router and my laptop under Linux. The
> router just did not accept my wifi adapter and so the connection the the
> wireless network could not be established. The problem could not be solved.
> Some linux experts advised me to get a new router. Eventually we got a new
> router.
>
> Thanks again an regards
>
> Anna
>
>
> Am 18.05.2018 um 20:16 schrieb Aaron Armstrong Skomra:
>>
>> On Fri, May 18, 2018 at 1:28 AM, Anna Simon <sim...@gm...> wrote:
>>>
>>> Hi Aron,
>>>
>>> thanks for your effort.
>>> However I think I would like to wait 2 days or so before I give it
>>> another
>>> try. I wonder if someone else is dealing with the problem. I did exactly
>>> what you suggest and the result was (as I wrote) that the tablet did not
>>> even work when connected via USB. The output to the last commands was
>>> strange. If I understood it correctly it just said that there was no
>>> Wacom
>>> driver at all.
>>> I could not restore the old driver so I had to make an entirely new
>>> installation. I would like to avoid that.
>>> I have one question though: did the tablet work (via USB) before you
>>> installed the new driver?
>>
>> Hi Anna,
>>
>> I did not test the USB before installing the driver. I did test to make
>> sure
>> that the tablet didn't work over Bluethooth before installing the driver,
>> just
>> in case Ubuntu's kernel pulled changes from upstream into their kernel.
>>
>> As a note, the warning from your logs:
>>
>> "Bluetooth: hci0: last event is not cmd complete (0x0f)"
>>
>> was present when the system was working. Googling that error
>> leads me to believe that that is a logging error on 18.04 and might not be
>> related to the cause of this problem.
>>
>> I had a thought that you should to check for a hardware issue. Is it
>> possible
>> for you check the tablet on a different workstation running linux or use
>> a live system on a different workstation to make sure the problem is not
>> with the bluetooth hardware on your system.
>>
>> I also see that I forgot to include the line
>>
>> $ sudo apt-get install linux-headers-$(uname -r) build-essential
>>
>> in my copying of the instructions from the wiki.
>>
>> Best,
>> Aaron
>>
>>> I wonder if I could install the new driver on a live-system, just for
>>> testing. Before I screw up my regular installation.
>>>
>>> Regards
>>>
>>> Anna
>>>
>>>
>>>
>>>
>>> Am 18.05.2018 um 01:20 schrieb Aaron Armstrong Skomra:
>>>>
>>>> Hi Anna,
>>>>
>>>> I downloaded v0.40.0 from Github and tested the latest Intuos Small
>>>> with Blutetooth using its
>>>> Bluetooth connection on a fresh install of Ubuntu 18.04 using Xorg
>>>> (not Wayland). The device
>>>> worked for me, meaning the pen moved the cursor and sent pressure
>>>> readings to applications.
>>>> Here are the commands I used (from the wiki [1]).
>>>>
>>>>       $  cd Downloads/
>>>>       $  tar -xvf input-wacom-0.40.0.tar.bz2
>>>>       $  cd input-wacom-0.40.0/
>>>>       $  if test -x ./autogen.sh; then ./autogen.sh; else ./configure;
>>>> fi && make && sudo make install || echo "Build Failed"
>>>>       $  modinfo wacom | grep version
>>>>       $  sudo rmmod wacom
>>>>       $  sudo modprobe wacom
>>>>
>>>> If the problem persists after following the steps above, please also
>>>> test on different hardware if possible.
>>>>
>>>> Also, I do see that the device is not displayed in Gnome's Wacom
>>>> control panel. This is frequently a problem with
>>>> Ubuntu distributions and new Wacom devices, as Ubuntu's version of
>>>> libwacom often lags behind upstream. If you
>>>> were also saying you had this problem you will want to install
>>>> libwacom [2]. Let me know off list if you need help with
>>>> that.
>>>>
>>>> Best,
>>>> Aaron
>>>>
>>>> [1]
>>>>
>>>> https://github.com/linuxwacom/input-wacom/wiki/Installing-input-wacom-from-source
>>>> [2] https://github.com/linuxwacom/libwacom/wiki
>>>>
>>>> On Thu, May 17, 2018 at 3:11 AM, Anna Simon <sim...@gm...> wrote:
>>>>>
>>>>> Thanks for the answer. I have attached 2 text files with the dmesg
>>>>> output,
>>>>> one on Ubuntu Budgie 18.04 (regular installation) and one on Mint 18.3
>>>>> (live
>>>>> system on pendrive). My tablets serial number is at the ent of the
>>>>> texts
>>>>> I
>>>>> think. Also the important lines are probably at the very end. I was not
>>>>> sure
>>>>> where the relevant lines begin. The exact model is CTL-4100WLE.
>>>>> First I connected with the USB cable, then I detached the cable and
>>>>> connected with bluetooth, that's what you see in the output.
>>>>>
>>>>> Regards form Vienna
>>>>> Anna
>>>>>
>>>>> Gesendet mit BlueMail
>>>>> Am 17. Mai 2018, um 01:28, Ping Cheng <pin...@gm...> schrieb:
>>>>>>
>>>>>> Hi Anna,
>>>>>>
>>>>>> Can you post the relevant lines in your dmesg for us to take a look?
>>>>>> Please include the product ID so we could test the exact device as
>>>>>> yours.
>>>>>>
>>>>>> In fact, I tested an Intuos M on Ubuntu 16.04. Bluetooth worked, with
>>>>>> and
>>>>>> without updating to input-Wacom driver...
>>>>>>
>>>>>> Cheers,
>>>>>> Ping
>>>>>>
>>>>>> On Wed, May 16, 2018 at 10:05 AM, Anna Simon <sim...@gm...>
>>>>>> wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>> I am writing to this list because my Wacom Intuos S Bluetooth does
>>>>>>> not
>>>>>>> work in Ubuntu 16.10 and 18.04 when connected via Bluetooth (newest
>>>>>>> model).
>>>>>>> It works just fine when connected via USB. I tried to compile the
>>>>>>> newest
>>>>>>> driver following your online instructions but the only result was
>>>>>>> that
>>>>>>> it
>>>>>>> stopped working completely.
>>>>>>> The device shows up as a  bluetooth device, however it does not show
>>>>>>> up
>>>>>>> as  Wacom tablet in the Budgie system settings.
>>>>>>> Thanks in advance for the help
>>>>>>> Anna
>>>>>>>
>>>>>>>
>>>>>>> Gesendet mit BlueMail
>>>>>>>
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