Re: [Linuxwacom-discuss] Wacom Intuous 3 + Avocent HMX KVM + CentOS 7.2

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Thank you so much, Jason for writing back!

I've added a CC to Jason Starne of Cinesys, Inc.  His company is the integrator of the CentOS 7 system we purchased.

It does indeed appear that the device is being forwarded over the KVM
link, so could you please describe in a bit more detail what is not working?

No feedback from the tablet at all ... pen nor mouse.  However, power is there.  Status LED responds to input.  Also a keyboard and mouse are connected to the same KVM and they function.

Could you please provide the output of `dmesg | grep -iC3 wacom` for review?

dmesg | grep -iC3 wacom
[   12.850406] mei_me 0000:00:16.0: irq 94 for MSI/MSI-X
[   12.879027] Areca RAID Controller1: F/W V1.53 2016-02-16 & Model ARC-1883
[   12.879853] sd 0:0:0:0: Attached scsi generic sg0 type 0
[   12.880731] input: Wacom Intuos3 9x12 as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/input/input5
[   12.881334] AES CTR mode by8 optimization enabled
[   12.883240] [drm] Initialized drm 1.1.0 20060810
[   12.883967] alg: No test for __gcm-aes-aesni (__driver-gcm-aes-aesni)
--
[   13.274613] input: HDA NVidia HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/0000:03:00.0/0000:04:08.0/0000:06:00.1/sound/card1/input19
[   13.275253] input: HDA NVidia HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:03.0/0000:03:00.0/0000:04:08.0/0000:06:00.1/sound/card1/input20
[   13.275759] input: HDA NVidia HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:03.0/0000:03:00.0/0000:04:08.0/0000:06:00.1/sound/card1/input21
[   13.481560] usbcore: registered new interface driver wacom
[   13.927161] XFS (sda1): Ending clean mount
[   14.332635] device-mapper: uevent: version 1.0.3
[   14.332930] device-mapper: ioctl: 4.33.0-ioctl (2015-8-18) initialised: dm-...@re...<mailto:dm-...@re...>
--
[16015.787634] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[16015.787635] usb 1-1.3: Product: PTZ-930
[16015.787636] usb 1-1.3: Manufacturer: Tablet
[16015.789094] input: Wacom Intuos3 9x12 as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.3/1-1.3:1.0/input/input25
[16177.178260] usb 1-1.3: USB disconnect, device number 8
[16216.576711] usb 1-1.3: new full-speed USB device number 9 using xhci_hcd
[16216.780255] usb 1-1.3: New USB device found, idVendor=056a, idProduct=00b2
[16216.780257] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[16216.780258] usb 1-1.3: Product: PTZ-930
[16216.780259] usb 1-1.3: Manufacturer: Tablet
[16216.781286] input: Wacom Intuos3 9x12 as /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.3/1-1.3:1.0/input/input26
[16247.216417] pcieport 0000:00:02.0: AER: Corrected error received: id=0010
[16247.216424] pcieport 0000:00:02.0: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=0010(Receiver ID)
[16247.216426] pcieport 0000:00:02.0:   device [8086:6f04] error status/mask=00000080/00002000

Additionally, please try installing the evemu[1] package and then
running `evemu-record > /tmp/intuos3-kvm.log` with the Intuos3 connected
over the KVM. After selecting the Intuos3 from the list of devices
detected by evemu-record (let us know if the tablet is not detected),
draw a few strokes with the pen and then hit CTRL+C. Attach the
generated log file for review.

Log attached.  I added additional input from the wheel mouse on the tablet as well.  If I over-did it, let me know and I'll do a shorter test.

Thanks Jason for your help!

Joey

From: Jason Gerecke <kil...@gm...<mailto:kil...@gm...>>
Sent: Tuesday, November 1, 2016 3:40 PM
To: Joey Tucker; lin...@li...<mailto:lin...@li...>
Subject: Re: [Linuxwacom-discuss] Wacom Intuous 3 + Avocent HMX KVM + CentOS 7.2

On 11/01/2016 09:03 AM, Joey Tucker wrote:
> Hello,
>
>
> I'm a bit of a novice when it comes to linux so pardon me if I sound
> like a newbe.
>
>
> Here's my setup:
>
>
> I work for a small production company that uses numerous OSs (Window,
> Mac, RHEL 6.5) on machines for video production.  Most of our machine
> are connected to a Avocent HMX KVM system and has been working
> flawlessly with wacom tablets for a number of years with all the OSs I
> mentioned.
>
>
> Recently, we purchased a new machine to run the latest version of
> Autodesk Flame.  (we already have a Flame workstation running RHEL 6.5
> ... again, wacom works with the Avocent and this workstation)  The new
> workstation is loaded with CentOS 7.2.  The integrator tested the wacom
> with the machine locally and it functioned normally.  When the new
> machine arrived, we integrated it into our Avocent KVM system and the
> wacom doesn't work through the KVM.  However, it shows up and identifies
> itself and loads it's driver. (I think)
>
>
> With my limited knowledge, I put together some command line queries that
> might help in troubleshooting.  Any ideas or help would be much
> appreciated.  See the list below:
>
> more /proc/bus/input/devices (wacom plugged into workstation)
>
> I: Bus=0003 Vendor=056a Product=00b2 Version=0102
> N: Name="Wacom Intuos3 9x12"
> P: Phys=
> S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/input/input30
> U: Uniq=
> H: Handlers=mouse2 event22
> B: PROP=1
> B: EV=1f
> B: KEY=1cdf 1f00ff 0 0 0 0
> B: REL=100
> B: ABS=1000f00017f
> B: MSC=1
>
> xsetwacom --list devices (wacom plugged into workstation)
>
> Wacom Intuos3 9x12 stylus           id: 10    type: STYLUS
> Wacom Intuos3 9x12 eraser           id: 13    type: ERASER
> Wacom Intuos3 9x12 cursor           id: 14    type: CURSOR
> Wacom Intuos3 9x12 pad              id: 15    type: PAD
>
>
> lsusb (wacom plugged into workstation)
>
> Bus 001 Device 002: ID 0424:2503 Standard Microsystems Corp. USB 2.0 Hub
> Bus 001 Device 003: ID 056a:00b2 Wacom Co., Ltd Intuos3 9x12
> Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074
> SuperSpeed hub
> Bus 005 Device 002: ID 8087:800a Intel Corp.
> Bus 006 Device 002: ID 8087:8002 Intel Corp.
> Bus 001 Device 005: ID 174c:2074 ASMedia Technology Inc. ASM1074
> High-Speed hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 004: ID 0624:0410 Avocent Corp.
>
>
>
>
> more /proc/bus/input/devices (wacom through the Avocent KVM)
>
> I: Bus=0003 Vendor=056a Product=00b2 Version=0102
> N: Name="Wacom Intuos3 9x12"
> P: Phys=
> S:
> Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.3/1-1.3:1.0/input/input27
> U: Uniq=
> H: Handlers=mouse1 event5
> B: PROP=1
> B: EV=1f
> B: KEY=1cdf 1f00ff 0 0 0 0
> B: REL=100
> B: ABS=1000f00017f
> B: MSC=1
>
>
> xsetwacom --list devices (wacom through the Avocent KVM)
>
> Wacom Intuos3 9x12 stylus           id: 10    type: STYLUS
> Wacom Intuos3 9x12 eraser           id: 12    type: ERASER
> Wacom Intuos3 9x12 cursor           id: 13    type: CURSOR
> Wacom Intuos3 9x12 pad              id: 14    type: PAD
>
>
> lsusb (wacom through the Avocent KVM)
>
> Bus 001 Device 002: ID 0424:2503 Standard Microsystems Corp. USB 2.0 Hub
> Bus 002 Device 002: ID 174c:3074 ASMedia Technology Inc. ASM1074
> SuperSpeed hub
> Bus 005 Device 002: ID 8087:800a Intel Corp.
> Bus 006 Device 002: ID 8087:8002 Intel Corp.
> Bus 001 Device 005: ID 174c:2074 ASMedia Technology Inc. ASM1074
> High-Speed hub
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> Bus 001 Device 004: ID 0624:0410 Avocent Corp.
> Bus 001 Device 008: ID 056a:00b2 Wacom Co., Ltd Intuos3 9x12
>
>
> Thanks!
>
>
> Joey
>

Joey,

It does indeed appear that the device is being forwarded over the KVM
link, so could you please describe in a bit more detail what is not working?

Could you please provide the output of `dmesg | grep -iC3 wacom` for review?

Additionally, please try installing the evemu[1] package and then
running `evemu-record > /tmp/intuos3-kvm.log` with the Intuos3 connected
over the KVM. After selecting the Intuos3 from the list of devices
detected by evemu-record (let us know if the tablet is not detected),
draw a few strokes with the pen and then hit CTRL+C. Attach the
generated log file for review.

[1]: http://koji.fedoraproject.org/koji/buildinfo?buildID=809826

--
Jason
---
Now instead of four in the eights place /
you've got three, 'Cause you added one /
(That is to say, eight) to the two, /
But you can't take seven from three, /
So you look at the sixty-fours....