#317 Cintiq 24HD: pad not showing up in /dev/input, xinput, xsetwacom

[Jonathan Moerman]

I'm not sure where to report this, but I hope someone here can help.

The buttons on my Cintiq 24HD do not work on recent linux distros, I first thought it was distro related, but now ubuntu is affected too, starting with 16.04.

The pad is showing up in dmesg, but isn't recognized by xinput.

Not being able to use the buttons means I can't realisticly use affected distros.

I'll gladly help in any way I can.

dmesg output:
[ 1.956812] usb 1-6: Manufacturer: Wacom Co., Ltd
[ 2.485803] input: Wacom Cintiq 24HD Pen as /devices/pci0000:00/0000:00:12.2/usb1/1-6/1-6.1/1-6.1:1.0/0003:056A:00F4.0001/input/input5
[ 2.485916] input: Wacom Cintiq 24HD Pad as /devices/pci0000:00/0000:00:12.2/usb1/1-6/1-6.1/1-6.1:1.0/0003:056A:00F4.0001/input/input7
[ 2.540335] wacom 0003:056A:00F4.0001: hidraw0: USB HID v1.10 Mouse [Tablet Cintiq 24HD Tablet] on usb-0000:00:12.2-6.1/input0

xinput:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Microsoft Comfort Curve Keyboard 2000 id=9 [slave pointer (2)]
⎜ ↳ Logitech MX Master id=10 [slave pointer (2)]
⎜ ↳ Wacom Cintiq 24HD Pen stylus id=11 [slave pointer (2)]
⎜ ↳ Wacom Cintiq 24HD Pen eraser id=14 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Power Button id=7 [slave keyboard (3)]
↳ Microsoft Comfort Curve Keyboard 2000 id=8 [slave keyboard (3)]
↳ Microsoft Comfort Curve Keyboard 2000 id=12 [slave keyboard (3)]
↳ Logitech MX Master id=13 [slave keyboard (3)]

xsetwacom --list devices:
Wacom Cintiq 24HD Pen stylus id: 11 type: STYLUS
Wacom Cintiq 24HD Pen eraser id: 14 type: ERASER

[Jason Gerecke]

This sounds like it might be a case of bug [#315]. Could you please post the output of running dpkg -l xserver-xorg-input-libinput for me?

[Jonathan Moerman]

Output:
xserver-xorg-input-libi 0.18.0-1 amd64 X.Org X server -- libinput input driver
I had already installed xf86-input-wacom from source, I'll update xserver-xorg-input-libinput and try again. Have a few mins.

[Jonathan Moerman]

I can't configure it graphically (doesn't respond to the buttons and settings have no effect) and the buttons next to the rings don't switch the mode of the rings, but it does show up xsetwacom and is configurable there.

So now there is an issue with gnome-settings-daemon it seems.

[Jonathan Moerman]

It's fully working now! Running /usr/lib/gnome-settings-daemon/gsd-test-wacom somehow made it responsive again. I'm not sure whether this is permanent, but I think I'll find a way to keep it working.

I think I'll post a guide on how to fix it, because I didn't really get good results when searching myself. I may also file a bug on the xserver-xorg-input-libinput and xf86-input-wacom packages as included in ubuntu 16.04, I don't know if they would be willing to backport the fixes the solved [#315] though.

Thanks for the help!

[Jason Gerecke]

Its not terribly surprising to hear that gnome-settings-daemon didn't work on the first try. Although it often works well, it occasionally flakes out for unknown reasons.

Let me know if you updated the libinput driver by compiling from from source, or if you did a simple apt-get update/upgrade. If its the former, I should be able to safely close this as a duplicate of #315. If its the latter, that would leave me scratching my head since #315 requires version 0.19 of the libinput driver while 0.18 is the latest you can get from the package manager for 16.04 at the moment.

[Jonathan Moerman]

I used xserver-xorg-input-libinput from yakkety yak proposed, so now I'm indeed on 0.19. You can safely close this as a duplicate.