I can't log into my account on this forum so I had to create a new account. I had did a clean reinstall of my laptop not long ago. Then I installed keepass onto it from a usb flash drive which I saved.
Earlier today, I had closed keepass. Then when I tried to reopen it and went to enter my master password, it showed incorrect. I have used keepass for a very long time, almost a decade. I type it in almost every single day and even earlier. The password is correct. But after entering multiple times, it keep showing it is incorrect. The thing was I did earlier was checking old files from my google drive and did open some old files of mine. I use kaspersky total and it did not detect anything.
Is it possible my computer got hacked/malware and this happened? I cannot get into my keepass file on my laptop at the moment. Another big concern of mine is my iphone, for some reason it shows a message of Account Error: Yahoo Details seem to be incorrect and ask me to type in my yahoo password. Now my other iphone however, does not have this issue. The one with no issue is a newer iphone I got but still using the older one. Note I am currently logged into my email
The thing is I do have a copy of the same keepass file on my other two usb flash drives that I have with me. But the thing is I did not make any changes to the keepass file recently so its the same file. And I should not connect either of these usb flash drive to the laptop now?
The thing is I do have the windows ten installation files on one of my usb. But the issue is it contains my keepass file, bitlocker and a few of my windows ten driver files. So does this mean I cannot use it to do a clean reinstall of my machine?
Can someone please give me advice here? How is it possible the master password is not working? If I got hacked, is this what happens?
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Okay so after entering my master password so many times, I did it again and now it showed up as it worked? I literally typed the same password. Has anyone had this happen to them? Before I opened it, its exactly the file that is shown in the location so that isn't a mistake.
Thing is I do see that update check message of asking of version 2.50 being available and I am using 2.49 right now. I saw that message earlier I believe and I just clicked close. Is it possible not updating it earlier could have caused this? I can't imagine that ever being the case because my old keepass, I did that for a long time and still was able to use an old version. Again I entered the master password at least 25 times and it didn't work until now.
Does anyone know why it works now? I typed it exactly the same way as I always did. There is nothing in the screen that seem different when I start typing. The moment I start typing the first letters of my master password, you see that box next to the word master password do a check mark or so like it normally does. **Do you recommend me to always update it to the newest keepass version when it shows update is available? But right now, is it possible to see what is my current master password on the program? Or for security reasons, they don't let you see that? Again I been using the same master password forever. I do not know why I could not log in after so many tries. And right now I'm concerned about logging out of it... in case I can't log back in again. **
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The only answer is "you typed the wrong password". That may mean you have a keyboard issue and some characters are not typing correctly. Try typing the password into an editor and then cut and paste it onto KeePass.
Make a backup copy of your database to another location (not a flash drive) and print an Emergency Sheet (File > Print).
You do not need to update to the latest version. There are no bugs to be fixed.
Make a backup of your machine, have a nice drink and relax, knowing you have done the right thing.
cheers, Paul
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I have the same issue, database in onedrive, using both mobile and desktop version of keepass. Today the same password I've been using for years does not open the database, the only change that happened is I changed my phone. Now my database does not open in neither platform. Even the backup does not open. Thoughts?
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The database is screwed up, probably by OneDrive failure.
Database in Onedrive is a very bad idea. Database should be local. you can then backup to an external drive and also to OneDrive if you like. If you are very brave, you could even sync to Onedrive as long as your real copies exist locally on your computer and an external drive via a solid backup. Beware of syncing. If Onedrive corrupts your database, it'll sync the corruption over your good local copies.
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Thanks SteveShank. But no, password is not wrong and file is not corrupted, even the local backups are failing. Database in Onedrive is not a bad idea actually, but to each it's own. Any other thoughts?
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100%, but still the password is correct, which is throwing me off as I've been using it for years. This is not the first time it happens though, last time the file would not open and to fix it I've updated keepass to a later version and that new version would open it, again, same password.
I've seen threads about this same issue on this forum, so it is not an isolated event.
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Caps lock was on?
Numlock was not in its normal position, and you used that portion of the keyboard?
IMO, it is not important to use the latest version if the current version is working great.
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The thing was when I was having these issues, my keyboard was having issues as I am using kaspersky total security antivirus with it.
For some reason, I could not type anything into the address bar of firefox, chrome or edge. Not even the on screen windows ten keyboard worked for it nor the kaspersky onscreen keyboard. For some reason if I was typing in the search menu on google search... my keyboard worked. By keyboard i meant my laptop keyboard or the external keyboard connected to it. Eventually I turned off the kaspersky enable keyboard and turned off the web protected browser. That fixed my keyboard issue of not being able to type in the address bar.
But even before I turned both of these things off... the master password did not work for keepass. I even made sure to display the master password when typing it with my keyboard in case some letter or numbers didn't show up... but it was there. I was entering my password correctly and it did not open. Then a bit later, it opened. Again this is with the same master password I always used.
So does this mean most likely this had to do with kaspersky somehow? Again I had an issue where I couldn't type anything in the address bar in firefox/chrome with my keyboard. I could however type in the search of google.com though with my keyboard. I was entering my master password on keepass with the windows on screen keyboard... and it didn't work.
But when I finally got the password manager to open, I believe I still had those keyboard issue with firefox/chrome and didn't turn those two things off. So do you know what is the case here? Again its the same master password I always used. I literally entered it over and over again and it didn't work. The thing was I saw the password I typed... so it wasn't like the keyboard missed a letter or so. Or do you think this was related to my keyboard issue? However, I had no issue entering my bank information to log in though with the windows on screen password when I had these issues.
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I can't log into my account on this forum so I had to create a new account. I had did a clean reinstall of my laptop not long ago. Then I installed keepass onto it from a usb flash drive which I saved.
Earlier today, I had closed keepass. Then when I tried to reopen it and went to enter my master password, it showed incorrect. I have used keepass for a very long time, almost a decade. I type it in almost every single day and even earlier. The password is correct. But after entering multiple times, it keep showing it is incorrect. The thing was I did earlier was checking old files from my google drive and did open some old files of mine. I use kaspersky total and it did not detect anything.
Is it possible my computer got hacked/malware and this happened? I cannot get into my keepass file on my laptop at the moment. Another big concern of mine is my iphone, for some reason it shows a message of Account Error: Yahoo Details seem to be incorrect and ask me to type in my yahoo password. Now my other iphone however, does not have this issue. The one with no issue is a newer iphone I got but still using the older one. Note I am currently logged into my email
The thing is I do have a copy of the same keepass file on my other two usb flash drives that I have with me. But the thing is I did not make any changes to the keepass file recently so its the same file. And I should not connect either of these usb flash drive to the laptop now?
The thing is I do have the windows ten installation files on one of my usb. But the issue is it contains my keepass file, bitlocker and a few of my windows ten driver files. So does this mean I cannot use it to do a clean reinstall of my machine?
Can someone please give me advice here? How is it possible the master password is not working? If I got hacked, is this what happens?
Okay so after entering my master password so many times, I did it again and now it showed up as it worked? I literally typed the same password. Has anyone had this happen to them? Before I opened it, its exactly the file that is shown in the location so that isn't a mistake.
Thing is I do see that update check message of asking of version 2.50 being available and I am using 2.49 right now. I saw that message earlier I believe and I just clicked close. Is it possible not updating it earlier could have caused this? I can't imagine that ever being the case because my old keepass, I did that for a long time and still was able to use an old version. Again I entered the master password at least 25 times and it didn't work until now.
Does anyone know why it works now? I typed it exactly the same way as I always did. There is nothing in the screen that seem different when I start typing. The moment I start typing the first letters of my master password, you see that box next to the word master password do a check mark or so like it normally does. **Do you recommend me to always update it to the newest keepass version when it shows update is available? But right now, is it possible to see what is my current master password on the program? Or for security reasons, they don't let you see that? Again I been using the same master password forever. I do not know why I could not log in after so many tries. And right now I'm concerned about logging out of it... in case I can't log back in again. **
The only answer is "you typed the wrong password". That may mean you have a keyboard issue and some characters are not typing correctly. Try typing the password into an editor and then cut and paste it onto KeePass.
Make a backup copy of your database to another location (not a flash drive) and print an Emergency Sheet (File > Print).
You do not need to update to the latest version. There are no bugs to be fixed.
Make a backup of your machine, have a nice drink and relax, knowing you have done the right thing.
cheers, Paul
I have the same issue, database in onedrive, using both mobile and desktop version of keepass. Today the same password I've been using for years does not open the database, the only change that happened is I changed my phone. Now my database does not open in neither platform. Even the backup does not open. Thoughts?
Database in Onedrive is a very bad idea. Database should be local. you can then backup to an external drive and also to OneDrive if you like. If you are very brave, you could even sync to Onedrive as long as your real copies exist locally on your computer and an external drive via a solid backup. Beware of syncing. If Onedrive corrupts your database, it'll sync the corruption over your good local copies.
Thanks SteveShank. But no, password is not wrong and file is not corrupted, even the local backups are failing. Database in Onedrive is not a bad idea actually, but to each it's own. Any other thoughts?
If the backups fail to open you are using the wrong password. or have also used a key file.
Backups do not magically change the master password.
cheers, Paul
100%, but still the password is correct, which is throwing me off as I've been using it for years. This is not the first time it happens though, last time the file would not open and to fix it I've updated keepass to a later version and that new version would open it, again, same password.
I've seen threads about this same issue on this forum, so it is not an isolated event.
It is not isolated but the answer is always the same. If you can't open an untouched backup you are using the wrong master key.
cheers, Paul
Caps lock was on?
Numlock was not in its normal position, and you used that portion of the keyboard?
IMO, it is not important to use the latest version if the current version is working great.
The thing was when I was having these issues, my keyboard was having issues as I am using kaspersky total security antivirus with it.
For some reason, I could not type anything into the address bar of firefox, chrome or edge. Not even the on screen windows ten keyboard worked for it nor the kaspersky onscreen keyboard. For some reason if I was typing in the search menu on google search... my keyboard worked. By keyboard i meant my laptop keyboard or the external keyboard connected to it. Eventually I turned off the kaspersky enable keyboard and turned off the web protected browser. That fixed my keyboard issue of not being able to type in the address bar.
But even before I turned both of these things off... the master password did not work for keepass. I even made sure to display the master password when typing it with my keyboard in case some letter or numbers didn't show up... but it was there. I was entering my password correctly and it did not open. Then a bit later, it opened. Again this is with the same master password I always used.
So does this mean most likely this had to do with kaspersky somehow? Again I had an issue where I couldn't type anything in the address bar in firefox/chrome with my keyboard. I could however type in the search of google.com though with my keyboard. I was entering my master password on keepass with the windows on screen keyboard... and it didn't work.
But when I finally got the password manager to open, I believe I still had those keyboard issue with firefox/chrome and didn't turn those two things off. So do you know what is the case here? Again its the same master password I always used. I literally entered it over and over again and it didn't work. The thing was I saw the password I typed... so it wasn't like the keyboard missed a letter or so. Or do you think this was related to my keyboard issue? However, I had no issue entering my bank information to log in though with the windows on screen password when I had these issues.
First, print an Emergency Sheet (File > Print).
Given Kaspersky is doing strange things with your keyboard I would suspect it is the culprit. The only way to test is to turn off Kaspersky.
Did you try copy/paste into KeePass?
cheers, Paul