#2127 OAuth IMAP cannot change folder, maybe it does not exist
Hi,
I did a fresh setup of iTOP last version; Succeeded in setting up SSO with Azure MFA
Nevertheless, I block for 2 days seeting up oAuth IMAP with Azure
Could create Azure enterprise app, and create ServicePrincipal, and add permission on shared mailbox.
New-ServicePrincipal -AppId $entAppId -ServiceId $entObjId -Organization $tenantId -DisplayName 'ANVL-EXCH-SPN'
Add-MailboxPermission -Identity 'request@support.anvole.com' -User $entObjId -AccessRights FullAccess
When using script here, everything is fine and I can browse the imap mailbox
https://github.com/DanijelkMSFT/ThisandThat/blob/main/Get-IMAPAccessToken.ps1
.\Get-IMAPAccessToken.ps1 -clientsecret 'COm' -clientId f12851d -tenantID cbda***e31d -targetMailbox request@support.anvole.com
Accessing Sharedmailbox - request@support.anvole.com - with Accesstoken of User .
Connect to Office 365 IMAP Service.
- OK The Microsoft Exchange IMAP4 service is ready. [UABSADA***NAA==]
Authenticate using XOAuth2.
A01 OK AUTHENTICATE completed.
Getting mailbox folder list as authentication was successfull. - LIST (\HasNoChildren) "/" Archive
- LIST (\HasNoChildren) "/" Calendar
- LIST (\HasChildren) "/" Contacts
- LIST (\HasChildren) "/" "Conversation History"
- LIST (\HasNoChildren \Trash) "/" "Deleted Items"
- LIST (\HasNoChildren) "/" done
- LIST (\HasNoChildren \Drafts) "/" Drafts
- LIST (\Marked \HasChildren) "/" INBOX
- LIST (\HasNoChildren) "/" INBOX/done
- LIST (\HasNoChildren) "/" Journal
- LIST (\HasNoChildren \Junk) "/" "Junk Email"
- LIST (\HasNoChildren) "/" Notes
- LIST (\HasNoChildren) "/" Outbox
- LIST (\HasNoChildren \Sent) "/" "Sent Items"
- LIST (\HasNoChildren) "/" Tasks
A01 OK LIST completed.
Logout and cleanup sessions. - BYE Microsoft Exchange Server IMAP4 server signing off.
When using iTOP IMAP oAuth, token is well created, when retrieving emails, always getting "cannot change folder, maybe it does not exist"
2022-11-02 02:11:40 | Debug | 17 | IMAPOAuthEmailSource Start for outlook.office365.com | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Sending: TAG1 AUTHENTICATE XOAUTH2 dXNlcj1yZXF1ZXNBAQ== | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Oauth sending AUTHENTICATE XOAUTH2 user=request@support.anvole.com auth=Bearer eyJ0eXAiOiJzG1m3g | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Receive: TAG1 OK AUTHENTICATE completed. | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Oauth receiving OK AUTHENTICATE completed. | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Sending: TAG2 SELECT "INBOX" | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Receive: TAG2 BAD User is authenticated but not connected. | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Sending: TAG3 LOGOUT | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Receive: * BYE Microsoft Exchange Server IMAP4 server signing off. | OAuth |||
2022-11-02 02:11:41 | Debug | 17 | IMAP Receive: TAG3 OK LOGOUT completed. | OAuth |||
2022-11-02 02:11:41 | Error | 17 | Failed to initialize the mailbox: request@support.anvole.com. Reason: cannot change folder, maybe it does not exist | IssueLog |||
Better with attachements
Not sure if it's case sensitive or not; isn't it usually "Inbox" ?
No, same issue
And it seems not to be case sensitive as the powershell script list all folders and gives a "INBOX" folder as you can see in attachment
https://github.com/DanijelkMSFT/ThisandThat/blob/main/Get-IMAPAccessToken.ps1
.\Get-IMAPAccessToken.ps1 -clientsecret 'COom' -clientId f12851d -tenantID 'cbda***31d' -targetMailbox request@support.anvole.com
Accessing Sharedmailbox - request@support.anvole.com - with Accesstoken of User .
Connect to Office 365 IMAP Service.
Authenticate using XOAuth2.
A01 OK AUTHENTICATE completed.
Getting mailbox folder list as authentication was successfull.
*** LIST (\Marked \HasChildren) "/" INBOX**
A01 OK LIST completed.
Logout and cleanup sessions.
OK, could solve it with a brand new Azure AD Tenant, with less security
Hi Jean-Yves,
Was this the solution? What did you do exactly?
I have it working for months, Today it suddenly stopped working.
"Failed to initialize the mailbox: xxx@xxx.nl Reason: cannot change folder, maybe it does not exist"
I checked the application in Azure, but everything seems still ok. The token is also still valid.
The SMTP function also still works, iTop still sends e-mails.
Tried to enable Debug Trace. also set 'debug to True' under "combodo-email-synchro". But i couldn't get any trace information out of it.
iTop version: 3.0.2-1-9957
Mail to ticket automation Version: 3.6.0
ran: apt-get update && upgrade
Maybe its a whole different problem, so maybe have to create a new topic for this.
since last night 2:00am it suddenly works again... i guess a hickup in Azure, but had no service health messages/alerts in Azure....
Hello, Jean-Yves.
What rights gave you to application in Azure AD.
Thanks a lot.
Thanks for the feedbacks Jean-Yves !
Closing ticket.