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"My Request" tab take long time to open when request count become > 2000

Marah Alh
2024-03-07
2024-03-07
  • Marah Alh

    Marah Alh - 2024-03-07

    Hello dears,

    When UserRequest count become > 2000, "My Request" tab on portal return that we need to increase "max_execution_time" && "memory_limit" in php.ini.
    we set :
    max_execution_time=3600
    memory_limit=256MB

    after update values, "My Request" open and get the all request but it take long time.
    what is the best practice to set above parameters ?

    thanks,

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2024-03-07

    Memory limit seems on the low end.

    Also make sure you have the very latest iTop version available, as there were some issues with memory in 3.1 versions.

    The more data which needs to be loaded, the higher the values will be and the better infrastructure you'd need.

     
    👍
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