iTop version 2.3.1-2832 du 2016-07-08 15:33:14
Modèle de données: 2.3.0
MySQL: 10.1.10-MariaDB
PHP: 5.6.19
Ticket Creation from Emails (Standard) (2.6.12)
Hi,
We face several problems with Ticket Creation from Emails in iTop.
One of them concerns the format of the emails body text.
In the features of the extension :
¤ Processes the incoming eMails in both HTML or plain text format
¤ Images embedded inside an HTML mail are displayed inline in iTop as well.
It worked fine in 2.2.xxx releases. In 2.3, the description field contains something like that :
P.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } LI.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } DIV.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } TABLE.ImprintUniqueIDTable { MARGIN: 0cm 0cm 0pt } DIV.Section1 { page: Section1 } Idem Impossible à dézipper ! http://abcde.fghij.com/pages/ajax.render.php?operation=download_document&class=Attachment&id=7962&field=contents De : BACKOFFICE [mailto:back-office@mlkjg.fr] Envoyé : jeudi 18 août 2016 09:11 À : qsdfg mlkjh Objet : Selection d annonce [UNSCANNED] -------------------------------------------------------------------disclaimer------------------------------------------------------------------- Ce message, pièces jointes incluses, est confidentiel. Il est établi à l'attention exclusive de ses destinataires. Si vous n'êtes pas un destinataire, toute utilisation, copie ou diffusion de celui-ci, même partielle est strictement interdite. Merci de le détruire et d'en avertir immédiatement l'expéditeur. L'intégrité de ce message ne pouvant être garantie sur Internet, ne peut être tenu pour responsable de son contenu. ------------------------------------------------------------------------------------------------------------------------------------------------------ http://abcde.fghij.com/pages/ajax.render.php?operation=download_document&class=Attachment&id=7903&field=contents Merci pour votre aide. Bien cordialement
... where the url is an embedded image.
Could you please let us know if you know this problem and how you solve it ?
Regards.
Rafael.
Last edit: Rafael 2016-08-18
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Yes, I saw the message. Unfortunately, it appeared after we had done the upgrade to the 2.3 beta release (which corrected another issue with attachments...). That's why we are looking for an eventual workaround ;-)
Thanks for your answer !
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I have managed to execute with few changes in the cron.cmd file
the was an path issue. I have managed to point to right ini file then it stared working like charm.
thanks guys
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
How will this help:
¤ Processes the incoming eMails in both HTML or plain text format
¤ Images embedded inside an HTML mail are displayed inline in iTop as well.
?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I have asked Combodo and they have said it may be a couple of months.
"Regarding the mail synchro version for 2.3.1, as of today we cannot give any precise date for the community version release. We are currently working on it and it should be released in the next few months."
We are rolling back to 2.2.1 and losing out on the time format/breadcrumb/enhanced Portal that are very good, but not without email sync/creation.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
can you please tell me how to send the mail so that a ticket can be logged.
my mailbox is configured but i can see the emails in itop but it does not create new tickets or update them.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hey! Yeah, I saw the warning on the extension’s page. It’s smart not to upgrade until the new version drops, especially with those updates for RTF support and breadcrumbs. I remember waiting on similar updates for Baddies Hub to ensure everything runs smoothly before making changes!
Last edit: OliverHarris 2024-09-24
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
iTop version 2.3.1-2832 du 2016-07-08 15:33:14
Modèle de données: 2.3.0
MySQL: 10.1.10-MariaDB
PHP: 5.6.19
Ticket Creation from Emails (Standard) (2.6.12)
Hi,
We face several problems with Ticket Creation from Emails in iTop.
One of them concerns the format of the emails body text.
In the features of the extension :
¤ Processes the incoming eMails in both HTML or plain text format
¤ Images embedded inside an HTML mail are displayed inline in iTop as well.
It worked fine in 2.2.xxx releases. In 2.3, the description field contains something like that :
... where the url is an embedded image.
Could you please let us know if you know this problem and how you solve it ?
Regards.
Rafael.
Last edit: Rafael 2016-08-18
hi Rafael.
Did you read the warning on the extension's page?
https://wiki.openitop.org/doku.php?id=extensions:ticket-from-email_2_6_5
It was also somewhere in the release notes that a newer version of this extension would come by the end of August.
It's the reason we haven't upgraded either, although I'm definitely looking forward to the RTF support in text areas and to the bread crumbs :)
Hi Jeffrey !
Yes, I saw the message. Unfortunately, it appeared after we had done the upgrade to the 2.3 beta release (which corrected another issue with attachments...). That's why we are looking for an eventual workaround ;-)
Thanks for your answer !
Any update on the newer version for this extension?
+1
+1
+1
+1
Any news on this? I read end of August somewhere, we're nearly end of September by now? :)
waiting for plugin
I have managed to execute with few changes in the cron.cmd file
the was an path issue. I have managed to point to right ini file then it stared working like charm.
thanks guys
can you share the changes here? Thank you.
in the cron.cmd correct the path values for php.exe and php.ini.
SET PHP_PATH=XXXX\php.exe
SET PHP_INI=XXXX\php-cli.ini
where XXXX notes the path location. Post the outcome here
How will this help:
¤ Processes the incoming eMails in both HTML or plain text format
¤ Images embedded inside an HTML mail are displayed inline in iTop as well.
?
Could we just get an official update on when this might be released? Originally I read at the end of August?
I have asked Combodo and they have said it may be a couple of months.
"Regarding the mail synchro version for 2.3.1, as of today we cannot give any precise date for the community version release. We are currently working on it and it should be released in the next few months."
We are rolling back to 2.2.1 and losing out on the time format/breadcrumb/enhanced Portal that are very good, but not without email sync/creation.
Thanks for sharing the information, derek. Guess we'll stick to 2.2.1 for quite a while then...
It doesnt exactly fill me with confidence with Combodo when they miss their self imposed deadline by months.
Hi All
new version is released 2 weeks ago.
can you please tell me how to send the mail so that a ticket can be logged.
my mailbox is configured but i can see the emails in itop but it does not create new tickets or update them.
Seems like the new Ticket Creation from Emails (3.0.3) doesn't register the line breaks in incomming eMails, anyone else having this problem?
Hey! Yeah, I saw the warning on the extension’s page. It’s smart not to upgrade until the new version drops, especially with those updates for RTF support and breadcrumbs. I remember waiting on similar updates for Baddies Hub to ensure everything runs smoothly before making changes!
Last edit: OliverHarris 2024-09-24