iTop - IT Service Management & CMDB / Discussion / Extending and integrating iTop: Error Connecting IMAP to Office 365 With OAuth in 2.7.7

SylentBobNJ - 2022-08-04

Hey Devs, first of all, thank you for your work on getting OAuth implemented before the impending removal of basic auth at Microsoft.

I have a test instance of 2.7.7 installed on an Azure VM using Ubuntu Linux, apache, and MariaDB that I am using to try out the OAuth setup before I upgrade our production server.

I bumbled through the config of the enterprise app on Azure and was eventually able to generate the access token.

The issue I'm having is in the Mail to Ticket automation incoming mailboxes extension. I've configured it to use the OAuth client I've setup and mirrored the current setup we're using. I am now getting the message:

Failed to initialize the mailbox: <mailboxname> Reason: Required parameter not passed: "refresh_token"</mailboxname>

I did enable the debug logging for OAuth and see the following in the error.log file:

IssueLog 2022-08-04 22:30:47 | Debug | 1 | IMAPOAuthEmailSource Start for outlook.office365.com | OAuth 2022-08-04 22:30:47 | Debug | 1 | IMAP Sending: TAG1 LOGOUT | OAuth 2022-08-04 22:30:47 | Debug | 1 | IMAP Receive: * BYE Microsoft Exchange Server IMAP4 server signing off. | OAuth 2022-08-04 22:30:47 | Debug | 1 | IMAP Receive: TAG1 OK LOGOUT completed. | OAuth 2022-08-04 22:30:47 | Error | 1 | Failed to initialize the mailbox: <mailboxname>. Reason: Required parameter not passed: "refresh_token" |

I'm happy send to along anything else that might be useful to get to the bottom of it, just let me know.

Thank you for any assistance you can provide!
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Guillaume Lajarige - 2022-08-05

Hello SylentBobNJ,

Thanks for reaching out, can you send me the following privately (guillaume.lajarige combodo.com) so I can check internally if everything seems configured as excepted?
- Screenshot of the OAuth object in iTop, there should be a status on it
- Screenshot of your Azure entreprise app configuration so I can check with our IT guy

Cheers,
Guillaume

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- SylentBobNJ - 2022-08-08
  
  Thank you, Guillaume, sent.
  
  I appreciate it!
  
  Last edit: SylentBobNJ 2022-08-08
  
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Francisco - 2022-11-10

Dear Guillaume Lajarige,

I have the same error trying to connect my ITOP with Outllok Office 385 service. My ITOP log is showing me ... Failed to initialize the mailbox: helpdesk@imocom.com.co. Reason: Required parameter not passed: "refresh_token"..

I really apreciate your help.

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- Jeffrey Bostoen - 2022-11-10
  
  Try re-generating the token for the OAuth client. Do you still have the same issue afterwards?
  
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  - Francisco - 2022-11-10
    
    Oh, thanks for your quick response.
    
    No I have the same issue when re-generate the token.
    
    This is our current configuration:
    
    [cid:5752fe07-903a-4d07-ba04-105ac9c90646]
    
    [cid:68004094-b6c4-48f6-be18-dd524e940837]
    
    [cid:118f0610-fd01-43b7-a950-5e949e6ad692]
    
    and it is the message that shows:
    
    [cid:9c0954d1-030c-4ad9-b836-dbe707d05d68]
    
    Really appreciate your help.
    
    Francisco Vargas
    Chief of Technological Development
    Imocom, Colombia
    
    De: discussion@itop.p.re.sourceforge.net discussion@itop.p.re.sourceforge.net en nombre de Jeffrey jbostoen@users.sourceforge.net
    Enviado: jueves, 10 de noviembre de 2022 13:11
    Para: [itop:discussion] integrating-itop@discussion.itop.p.re.sourceforge.net
    Asunto: [itop:discussion] Re: Error Connecting IMAP to Office 365 With OAuth in 2.7.7
    
    Try re-generating the token for the OAuth client. Do you still have the same issue afterwards?
    
    Error Connecting IMAP to Office 365 With OAuth in 2.7.7https://sourceforge.net/p/itop/discussion/integrating-itop/thread/13b9b1c94e/?limit=250#1a2d/93ab
    
    Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/discussion/integrating-itop/
    
    To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
    
    alternate
    
    image.png
    
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    - Jeffrey Bostoen - 2022-11-11
      
      I have the impression some screenshots are missing here on SourceForge.
      
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      - Francisco - 2022-11-11
        
        Dear Team,
        
        Attached you will find the screenshots about our problem.
        
        We have the same issue when re-generate the token.
        
        This is our current configuration: Attached file conf1.png, conf2.png, conf3.png
        
        And it is the message that shows: problem1.png
        
        Really appreciate your help.
        
        Francisco Vargas
        Chief of Technological Development
        Imocom, Colombia
        
        De: discussion@itop.p.re.sourceforge.net discussion@itop.p.re.sourceforge.net en nombre de Jeffrey jbostoen@users.sourceforge.net
        Enviado: viernes, 11 de noviembre de 2022 6:56
        Para: [itop:discussion] integrating-itop@discussion.itop.p.re.sourceforge.net
        Asunto: [itop:discussion] Re: Error Connecting IMAP to Office 365 With OAuth in 2.7.7
        
        I have the impression some screenshots are missing here on SourceForge.
        
        Error Connecting IMAP to Office 365 With OAuth in 2.7.7https://sourceforge.net/p/itop/discussion/integrating-itop/thread/13b9b1c94e/?limit=250#1a2d/93ab/4d0f/856c
        
        Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/discussion/integrating-itop/
        
        To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
        
        Problem1.png
        
        alternate
        
        conf1.png
        
        conf2.png
        
        conf3.png
        
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