Hi,
i am very new in itop, may be i couldnt make you that much clear, let me explain.
as sys admin, i have created 3 managers dashbord, i have attached the welcome/dashboard here.
when our boss sits for meeting he wants to see all the 3 managers dashboad at once, after the admins login, welcome page appears, if we can create 3 shortcut for the 3 managers welcome page that could do, currently to see managers dashboard he has to login to individual account and see the welcome page, he wants to see the dashboard after he logs in. as we can create shortcut on the left that is for tickets only, but if we can create a shortcut for the welcome page of the users that will suffice the requirement.
Hope you are clear now. Thanks a lot for your help..
Dashboards can be exported / imported. You should export each manager account dashboards, merge manually the 3 exported XML, then import the merged XML to the boss account.
Your boss could have his own login with his own page; and add exactly the same dashlets with a specific OQL queries to show the same data as for every manager?
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Hi Pierre Goiffon,
Thanks for the Idea, this could be one way but little messy, because so many graph,
it would be better if we can create 3 seperate dashboard here at admin area, is it possible ?
Thanks
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Yes it is possible, that admin can create the same Graphs for the Managers at his welcome page, but i dont want that, i want admin will login and he will see 3 seperate welcome page for 3 managers, it will be very specific to see each managers graphs. if possible that way.
Thanks
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You can create as many dashboard pages as you'd like in the menu, you'll just need to alter the datamodel to add those.
The page access will be granted by profile, so you'll also need to create one to restrict their visibility.
Thanks a Lot, i dont know about the data model thing, it look like complex to me,
can you please give me any hint how can i change any simple change example ?
Thanks a Lot
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Hi,
is it possible to configure Shortcut or a page like welcome page on admins area so that admin can see all agents graphs and statistics ?
thanks
You mean a shared one? I think it's not possible by default.
But you could edit the datamodel to provide default graphs and statistics etc for everyone (they might overrule it though).
Hi,
i am very new in itop, may be i couldnt make you that much clear, let me explain.
as sys admin, i have created 3 managers dashbord, i have attached the welcome/dashboard here.
when our boss sits for meeting he wants to see all the 3 managers dashboad at once, after the admins login, welcome page appears, if we can create 3 shortcut for the 3 managers welcome page that could do, currently to see managers dashboard he has to login to individual account and see the welcome page, he wants to see the dashboard after he logs in. as we can create shortcut on the left that is for tickets only, but if we can create a shortcut for the welcome page of the users that will suffice the requirement.
Hope you are clear now. Thanks a lot for your help..
Last edit: M.M.Rahman Munna 2019-10-03
Hello,
Dashboards can be exported / imported. You should export each manager account dashboards, merge manually the 3 exported XML, then import the merged XML to the boss account.
See the official documentation : Editing Dashboards
Your boss could have his own login with his own page; and add exactly the same dashlets with a specific OQL queries to show the same data as for every manager?
Hi Pierre Goiffon,
Thanks for the Idea, this could be one way but little messy, because so many graph,
it would be better if we can create 3 seperate dashboard here at admin area, is it possible ?
Thanks
Hi Jeffrey,
Yes it is possible, that admin can create the same Graphs for the Managers at his welcome page, but i dont want that, i want admin will login and he will see 3 seperate welcome page for 3 managers, it will be very specific to see each managers graphs. if possible that way.
Thanks
You can create as many dashboard pages as you'd like in the menu, you'll just need to alter the datamodel to add those.
The page access will be granted by profile, so you'll also need to create one to restrict their visibility.
See how the welcome page is done : https://github.com/Combodo/iTop/blob/4df497a76892139c4d1db24fa300284b6d685a99/datamodels/2.x/itop-welcome-itil/datamodel.itop-welcome-itil.xml#L38
Hi Pierre Goiffon,
Thanks a Lot, i dont know about the data model thing, it look like complex to me,
can you please give me any hint how can i change any simple change example ?
Thanks a Lot
There are pleinty examples in the official Wiki : Customizing iTop