If I remember correctly, it was hardcoded in iTop. I simply modified the files back in the past when I indeed also wanted to see all the tickets rather than just the open ones.
Nowadays, I'd recommend having an AttributeDashboard added to the class; and use the dashboard to show all those tickets.
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You could add it on the parent class (e.g. Ticket) - but most importantly, it must then be added in the "presentation" XML node of each child class (e.g. "User Request")
It's not SQL, but OQL, iTop's own variant.
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Hi, from configuration component details, there is only a open tickets tab but it is not possible to get all tickets (without status filter).
How is it possible to get all actions related to a IT component?
Regards.
If I remember correctly, it was hardcoded in iTop. I simply modified the files back in the past when I indeed also wanted to see all the tickets rather than just the open ones.
Nowadays, I'd recommend having an AttributeDashboard added to the class; and use the dashboard to show all those tickets.
What is "AttributeDashboard"?
I found this: https://www.itophub.io/wiki/page?id=latest%3Acustomization%3Aadd-dashboard-attribute
I think it must be done to parent class of the components. Is it correct?
And what is the SQL to get all requirements, incidents, problems, changes?
Last edit: lodopidolo 2024-01-04
You could add it on the parent class (e.g. Ticket) - but most importantly, it must then be added in the "presentation" XML node of each child class (e.g. "User Request")
It's not SQL, but OQL, iTop's own variant.