Hi, I was wondering if there is a possibility that the system will automatically send out a summary at dedicated time? I am not 100% sure if I can use Trigger on Threshold for it, since I need to send it at 2 dedicated time of the day (mornign time in PST and night time in PST) so that worldwide team can do follow up with the tickets. Thank you
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Hi, I was wondering if there is a possibility that the system will automatically send out a summary at dedicated time? I am not 100% sure if I can use Trigger on Threshold for it, since I need to send it at 2 dedicated time of the day (mornign time in PST and night time in PST) so that worldwide team can do follow up with the tickets. Thank you
Hello Samuel,
Out the box iTop cannot do this, but you could write your own extension to do so if you are comfortable enough with PHP.
Otherwise I wonder if the report extension from @jbostoen does that. You can find more information on this extension here.
Hope this helps,
Guillaume
It's listed as a future feature for now, depending on my available time. If it gets sponsored, I'll prioritize it.
Report Generator itself will remain free, but it does require some time to set up. The PDF part can be a bit tricky.