Hi everyone, is it possible to create a new tab (please have a look at the attachement) for the CI, that shows the closed tickets. Acctually there is a tab whis the 'active tickets'. I'd like to have another one whit the 'closed' or 'resolved' ones.
kind regards G.H.
There's some ways to do it, but I believe the easiest one would be to just add an AttributeDashboard and pre-configure it for your users.
There, you can add a dashlet showing the closed tickets based on an OQL.
Hi Jeffrey and thanks for the answer!
I know the way to create a DashBoard/Dashlet based on an OQL. For me, the nicer solution would be a new tab as a tried to show on the screenshot.
Any hints how to start with this?
You do realize that each AttributeDashboard can have its own tab, and you can "lock" it so users can't modify it? Or what exactly is the objection?
Another method is a PHP implementation, but maybe that's too complex for this purpose. https://github.com/Combodo/iTop/blob/c0f0e354dde86976dbfc8a36bd662970c01afb38/datamodels/2.x/itop-config-mgmt/datamodel.itop-config-mgmt.xml#L179
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Hi everyone,
is it possible to create a new tab (please have a look at the attachement) for the CI, that shows the closed tickets. Acctually there is a tab whis the 'active tickets'. I'd like to have another one whit the 'closed' or 'resolved' ones.
kind regards
G.H.
Last edit: Zwettler 2022-08-09
There's some ways to do it, but I believe the easiest one would be to just add an AttributeDashboard and pre-configure it for your users.
There, you can add a dashlet showing the closed tickets based on an OQL.
Hi Jeffrey and thanks for the answer!
I know the way to create a DashBoard/Dashlet based on an OQL. For me, the nicer solution would be a new tab as a tried to show on the screenshot.
Any hints how to start with this?
You do realize that each AttributeDashboard can have its own tab, and you can "lock" it so users can't modify it? Or what exactly is the objection?
Another method is a PHP implementation, but maybe that's too complex for this purpose.
https://github.com/Combodo/iTop/blob/c0f0e354dde86976dbfc8a36bd662970c01afb38/datamodels/2.x/itop-config-mgmt/datamodel.itop-config-mgmt.xml#L179