Zwettler

Hello Community! I'm using many dashlets e.g. on the welcome-page to see the requests assigned to users and their state. I'd like to create dynamic titles of the dashlets like "UserRequest solveld per Agent (This Year)". The wording "This Year" should be dynamicly replaced with 2025. Please also look at the attachment, that describes my requirement. Any idea to resolve this? Kind regards!

Hey everyone! What i try to realize is to display the field "agent_id" in the list of ongoing tickets in the customer portal. I generated a custom extension like this, trying to modify the "itop-portal" <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.6"> <module_designs> <module_design id="itop-portal" xsi:type="portal"> <bricks> <!-- brick that you want to modify --> <brick id="ongoing-tickets-for-portal-user" xsi:type="Combodo\iTop\Portal\Brick\ManageBrick">...

Hi together, i run into a similar issue. I'd like to update from 3.0.1-9191 to iTop-3.0.3-10998 and during the automatic update-process. The file 'web.config' is corrupted. I never modified the file manually and it seems to be readable. I can not determine a corruption of the file. Conten of web.config <?xml version="1.0" encoding="utf-8"?> <configuration> <system.webServer> <staticContent> <remove fileExtension=".woff" /> <remove fileExtension=".woff2" /> <remove fileExtension=".ttf" /> <remove...

do you know where the 'activity log' is stored in the database?

i found it out, the history is to find in the "activity" in the right sidebar of the request. There i can see: Title set to .... but the title is the same, there are also no html special characters, as i analysed in the debugger of the browser. Title set to Lagerbestandview aus Integra für Leitstand Ontego z.H. ChSi (previous value: Lagerbestandview aus Integra für Leitstand Ontego z.H. ChSi)

Hi Jeffrey, thanks for your answer. Where can i find the HISTORY Tab. Is it part of the UserRequest? Sorry i can not find the mentioned tab

Hi together, i have a little problem with a trigger and an e-mail-notifiactation the configuration is as follows: the trigger listens on "update to the field title in a user request" the a e-mail-notification should be sent. the issue: the event is triggered, although no change was made to the subject/title. here i post the content of the field title! The title field was not changed during the request, but the trigger was fired nonetheless title on creation of ticket Lagerbestandview aus Integra...

Hi everyone, is it possible to create a new tab (please have a look at the attachement) for the CI, that shows the closed tickets. Acctually there is a tab whis the 'active tickets'. I'd like to have another one whit the 'closed' or 'resolved' ones. kind regards G.H.