UndefinedMethodException on the Portal

[Sébastien Potin]

Dear Combodo Team,

I created a new portal (thanks for your help btw)

It was working like a charm, until I pushed the extension in our production système.

In the production env. I'm getting this error :

(1/1) UndefinedMethodException
Attempted to call an undefined method named "GetText" of class "DOMText".

in abstractbrick.class.inc.php (line 601)
at AbstractBrick->LoadFromXml(object(DesignElement))
in portalbrick.class.inc.php (line 427)
at PortalBrick->LoadFromXml(object(DesignElement))
in managebrick.class.inc.php (line 634)
at ManageBrick->LoadFromXml(object(DesignElement))
in applicationhelper.class.inc.php (line 868)
at ApplicationHelper::LoadBricksConfiguration(object(Application), object(ModuleDesign))
in applicationhelper.class.inc.php (line 559)
at ApplicationHelper::LoadPortalConfiguration(object(Application))
in index.php (line 143)
at {closure}(object(Request), object(Application))
at call_user_func(object(Closure), object(Request), object(Application))
in Application.php (line 254)
at Application->Silex\{closure}(object(GetResponseEvent), 'kernel.request', object(EventDispatcher))
in EventDispatcher.php (line 212)
at EventDispatcher->doDispatch(array(object(Closure), array(object(FragmentListener), 'onKernelRequest'), array(object(RouterListener), 'onKernelRequest'), array(object(MiddlewareListener), 'onKernelRequest')), 'kernel.request', object(GetResponseEvent))
in EventDispatcher.php (line 44)
at EventDispatcher->dispatch('kernel.request', object(GetResponseEvent))
in HttpKernel.php (line 127)
at HttpKernel->handleRaw(object(Request), 1)
in HttpKernel.php (line 68)
at HttpKernel->handle(object(Request), 1, true)
in Application.php (line 496)
at Application->handle(object(Request))
in Application.php (line 477)
at Application->run()
in index.php (line 167)
at require_once('D:\\------------\\env-production\\itop-portal-base\\portal\\web\\index.php')
in index.php (line 51)
at require_once('D:\\------------\\env-production\\itop-portal-base\\index.php')
in exec.php (line 77)

Any idea where I could start the investigation ?

Regards,
Sébastien

[Sébastien Potin]

Dear Combodo Team,

I found my mistake ...
So no more issue on my side

Regards,
Sébastien

[Guillaume Lajarige]

Hello Sebastien,

Glad to see that you fixed it!
Could you share what the cause what so it might help others from the community?

Take care,
Guillaume

[Sébastien Potin]

Hello Guillaume,

I cannot really explain what was the issue ...
The issue was present on iTop version 2.6 but not on the 2.7.
I identify that the issue was around the declaration on a specific brick:

<fields>
    <field id="title"/>
    <field id="start_date"/>
    <field id="status"/>
    <field id="service_id"/>
    <field id="servicesubcategory_id"/>
    <field id="priority"/>
    <field id="caller_id"/>
</fields>

The exact same declaration was working on an other brick.
So did a simple copy/paste from the brick that was working to the brick that wasn't.
I'm not able to explain what was the difference, even by doing a compare in Notepad++ ...

If I have found few minutes today I will retry with the version that wasn't working and if the same error is occuring I will share the brick code

Regards,
Sébastien

[Guillaume Lajarige]

Thanks for the feedback, if it disappear like it appeared don't bother. It was mostly if you found a clear cause that could help others :)

Take care,
Guillaume