Sébastien Potin

Hi Stephen, Wonderful ! It work like a charm ! Many thanks for your help, if needed I can provide the extension package for this fix

Dear All, Finally I found what was causing the issue ! Apparently the slowness are because of the extension "Time Tracking" I'll perform more tests in the coming days, and share more result and details Regards, Sébastien

Hello Guillaume, I cannot really explain what was the issue ... The issue was present on iTop version 2.6 but not on the 2.7. I identify that the issue was around the declaration on a specific brick: <fields> <field id="title"/> <field id="start_date"/> <field id="status"/> <field id="service_id"/> <field id="servicesubcategory_id"/> <field id="priority"/> <field id="caller_id"/> </fields> The exact same declaration was working on an other brick. So did a simple copy/paste from the brick that was...

Dear Combodo Team, I found my mistake ... So no more issue on my side Regards, Sébastien

Dear Combodo Team, I created a new portal (thanks for your help btw) It was working like a charm, until I pushed the extension in our production système. In the production env. I'm getting this error : (1/1) UndefinedMethodException Attempted to call an undefined method named "GetText" of class "DOMText". in abstractbrick.class.inc.php (line 601) at AbstractBrick->LoadFromXml(object(DesignElement)) in portalbrick.class.inc.php (line 427) at PortalBrick->LoadFromXml(object(DesignElement)) in managebrick.class.inc.php...

Dear all, We are currently "developping" new portals instances for specific customer + provider/external support teams, and I'm wondering how to restrict access to a specific portal for a user ? We guess we need to create a new profile, but we were not able to find in the documentation how to setup this restriction on a specific portal. We know how to restrict the access to a specific brick but not to a specific portal Could you please help on this point ? Maybe we missed something in the documentation...

Hello Vincent, We have around 40k tickets in total, and we are handling around 1k tickets per month We never defined ourself any indexes .. After checking I saw that there is some index, but only on columns that come with iTop by default Sebastien

Hello Pierre, I confirm our production and test environment are strictly ISO. Also investigating on an other "issue" I did a fresh install this morning, I'm facing the same slowness. Any other idea where I can investigate ? Sebastien