Show Contact Name in PC's (Configuration Managment)

[Sebastian Sonntag]

Hi There,

iam looking for a way to show the contact name of a ci in the list. For example when iam going to list all PC's in configuration management, there is no contact name.

thanx a lot

Sebastian

[Guillaume Lajarige]

Hello Sebastian,

If you already have a Contact on the CI, you can display it by clicking on the top-right button (with the tools) then "Configure this list", then choose the fields to display. "Contact friendlyname" is the one you are looking for.

Hope this helps,
Guillaume

[Sebastian Sonntag]

hmm i do not have that option on the list, but have an contact on the ci. can i search it due to oql?

greetings, sebastian

[Guillaume Lajarige]

Can you put a screenshot of the whole page?

[Sebastian Sonntag]

sure, here it is :)

[Guillaume Lajarige]

Looks like you have a version of iTop prior to the 2.4, which one is it?
Also, I don't see the contact field in the popup, what is its name? Can you share a screenshot of a CI properties so we can be sure we have the right info?

Thanks

[Sebastian Sonntag]

Thank you a lot Guillaume :)

[Dave Dee]

I know this is an old post but we have the exact same problem in live and test and can't find the anwer...

[Jeffrey Bostoen]

Did you already link contacts to the functional CI?

[Dave Dee]

that's standard isn't it? (attached a screenshot of our current FCI model)

[Jeffrey Bostoen]

The problem is that you can only show it in the list if it's a 1:1 link.

But multiple contacts can be linked to one CI (by default, unless you customize it).

You might want to consider going to "run queries" and run a query like

SELECT lnkContactToFunctionalCI

You can of course get more specific and filter on names of the CI, person, CI final class, ...

[Dave Dee]

the 1:1 I know but how I read the opening post it seemed like there had been an update to make it possible to show n:n linked attributes , I also came acros a post stating something to the effect that it would now be possible to see linked contacts in a list.
I have a query but it would be nice if it worked the way you'd expect that you could at least see the first connected contact for CI's in the default screens it would make live much easier.....

[Vincent @ Combodo]

Hi Dave,
An enhancement request to show an n:n relation within the Properties tab of an object in the form of a Tagset of remote object friendlynames, is planned for iTop 3.1.

[Vincent @ Combodo]

Another approach is to run an OQL returning both objects

  SELECT a,c FROM Contact AS a
  JOIN lnkContactToFunctionalCI AS l ON l.contact_id=a.id
  JOIN FunctionalCI AS c ON l.functionalci_id=c.id

[Dave Dee]

Thank you for the clarification, can't wait to see how 3.1 will work!