iTop trigger doesn't work when using API

[Marah Alh]

Hello dears,

I need to update the Request status to "closed" using iTop API, and I created a
Trigger (on entering a state) with state: closed, but unfortunately the trigger doesn't work.

I note that the trigger work only when the user take the action from iTop.
How can I solve this problem, please?

I use c#

var client = new RestClient("http://"+iTopOptions.Host);
client.Authenticator=new HttpBasicAuthenticator(iTopOptions.User,iTopOptions.Password);
 var request = new RestRequest($"webservices/rest.php?version=1.0&json_data=" +
                                          $"{JsonConvert.SerializeObject(UpdateObj)}", Method.POST);

request.RequestFormat = DataFormat.None;
 var resp = client.Execute(request);
Console.WriteLine("request has been updated");

[Guillaume Lajarige]

Hello Marah,

Can you share a screenshot of the trigger? Have you set a "context" on it?

Guillaume

[Marah Alh]

Hello Guillaume,

iTop version 2.6.1 doesn't have this attribute.
But I noticed that version 3.0 has this attribute, so I will upgrade to version 3.0.

thanks a lot.

[Guillaume Lajarige]

You don't need to upgrade to 3.0, I was only asking to see if you had put something in it which would have explain the issue.

Could you share a screenshot of the trigger anyway?

[Marah Alh]

Dear Guillaume,

kindly find the attached photos.

Even when I set "context" to "REST" and "console", the trigger doesn't work :(

[Guillaume Lajarige]

Oh, I found noticed something. Through the REST API, do you set the status value or do you use the "apply_stimulus" operation?

If you set the status value, it's normal that the trigger isn't activated because it doesn't consider that it has entered a state.
You should rather make a second REST call with the "apply_stimulus" operation.

[Marah Alh]

Thank you Guillaume,

we make another REST call with the "apply_stimulus" operation and the trigger work.

I appreciate your consistent help .

[Guillaume Lajarige]

Glad to see you fixed it :)