Hey there, :-)
I've a question regarding user request. Exists some possibility to see my requests assigned to me in portal and work with them as like in back-office?
Yes this can be done easily through an extension by adding a ManageBrick to the portal as well as extending the original scope for Ticket class (natively a portal user can only requests it is caller of)
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Hey Guillaume. Thank you for answer. I'm using iTop just a moment. Is possible to send me please, what have I edit? Or send me the guide in case exists? Thank you for your time.
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ITSM Designer is only available within Combodo Services, which has a wide variety of prices depending on the service level. Check Combodo web site for more info and getting in contact with them.
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Hey there, :-)
I've a question regarding user request. Exists some possibility to see my requests assigned to me in portal and work with them as like in back-office?
Thank you for answer.
V.
Hi Vasek,
Yes this can be done easily through an extension by adding a ManageBrick to the portal as well as extending the original scope for Ticket class (natively a portal user can only requests it is caller of)
Hey Guillaume. Thank you for answer. I'm using iTop just a moment. Is possible to send me please, what have I edit? Or send me the guide in case exists? Thank you for your time.
You can check this link for information about making an extension and this link for the portal XML documentation.
Thank you! Is possible to edit those changes in ITSM Designer?
Yes, but ITSM Designer is only available for Combodo Customers as of today.
Yeah, I understand. Do you know price of ITSM Designer please? I'm thinking about it.
ITSM Designer is only available within Combodo Services, which has a wide variety of prices depending on the service level. Check Combodo web site for more info and getting in contact with them.
Good afternoon Vincent,
ITSM Designer is free? If it isn't free where i could read about cost and method of purchase?
Thank you
Daniela
Actually Vincent answered those questions right above your post?