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Editing default shortcuts of Helpdesk/Incident/Problem/Change managemetn

Jasper
2022-11-12
2023-02-10
  • Jasper

    Jasper - 2022-11-12

    Hi,

    I'm just wondering if it's possible to edit these default shortcuts links or remove them?

    Thanks

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2022-11-12

    Yes, by creating your own extension and editing the XML datamodel.
    https://www.itophub.io/wiki/page?id=3_0_0:customization:start

     
    • Jasper

      Jasper - 2022-11-13

      Can you be more specific? Which datamodel should I target because it's not in the documentation you listed

       
      • Jeffrey Bostoen

        Jeffrey Bostoen - 2022-11-13

        That's the XML file, there's only one datamodel XML per iTop instance.

         
      • Pierre Goiffon

        Pierre Goiffon - 2022-12-16

        Hello,
        It is : check the XML reference !
        You'll then have to find in which iTop module the menu is defined, it should be easy.

         
        • Abdullah Noman

          Abdullah Noman - 2023-02-10

          Hello Pierre, I looked for 2 days and still couldn't find in which module the menu is defined. Can you help please?

           
        • Pierre Goiffon

          Pierre Goiffon - 2023-02-10

          Reading your question, I suppose you were planning on modifying iTop files directly ? You shouldn't ever do that, as it will forbid you to update... Instead, use the built in extensibility mechanism !

          You should find the menu id to change, and then create an extension module to code those changes.
          The menu id are inside the HTML (data-menu-node-id html attribute value)
          And about creating extension module, see Customizing iTop [iTop Documentation]

           
      • Pierre Goiffon

        Pierre Goiffon - 2022-12-16

        Note that any Combodo client get access to the ITSM Designer , a GUI tool that let you customize your iTop instance (including which menu to show) with just a few clicks.

         

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