Abdullah Noman

Hello, I would like to upgrade my current itop which is verison 3.0.2 to 3.2.1 in order to use the webhook-integration extension. How can I safely upgrade so I don't lose any current information and make sure the upgrade goes smoothly? Any advice would be appreciated. Thanks to all the kind souls out there for helping.

Is there a way I can do a query in OQL where I can find the objects with the latest date? For example, I have a Ticket class which also records the date when it is submitted. How can I find the ticket which was the latest submitted? What will be the OQL query. Since there is no LIMIT or ORDER BY in OQL , how can I accomplish this? I did try this but looks like the MAX function doesn't work in OQL SELECT Ticket WHERE MAX(DAY(submit_date))​​​

Is there a way I can do a query in OQL where I can find the objects with the latest date? For example, I have a Ticket class which also records the date when it is submitted. How can I find the ticket which was the latest submitted? What will be the OQL query. Since there is no LIMIT or ORDER BY in OQL , how can I accomplish this? I did try this but looks like the MAX function doesn't work in OQL SELECT Ticket WHERE MAX(DAY(submit_date))

hi @glajarige, I figured out the issue. The reason I couldn't see the object was there were fields in that class/object that were related to other class, and I needed to give scope to all of the classes and finally it worked. Its a good point to know. Thanks for your help.

also i wanted to point out, I have the circuitRequest class and the modul design in the same datamodel.xml file. Is that an issue?

hi @glajarige , i have read the entire instruction and added all the mandatory tag. and I still get the error saying I am not allowed to see the object. Please some help needed. Here are the codes: PS: i do have the fields mentioned in action_rules (caller_id,org_id, orgin in my CircuitRequest class)

Hello @glajarige , thank you for your quick response. so I have added the class scope and now I get this error message: Oops! An error has occured. An exception has been thrown during the rendering of a template ("Unable to generate a URL for the named route "" as such route does not exist.").

Hello, I have created a new class in a new extension to create ticket and it got its own fields. Now I want to let the user use the customer portal to fill out the form and create new ticket. For some reason, itop can not find my class and says , class not found or I am not allowed to see it. Can anyone suggest me how can I accomplish this? Here is my new brick code: [cid:image002.png@01DA4FA7.53578BB0] Here is my class code in the same extension: [cid:image003.png@01DA4FA7.53578BB0] [cid:image0...