How to hide public_log ?

[Karl]

Hello,

I would like to hide public_log from User Request (we just work with private_log)
UserRequest's field public_log doesn't have an entry in <presentation> tag, or I can't find it.
If one of you can find a way to hide it (without removing the field), I would greatly appriciate.</presentation>

Many Thanks

[Thiago Arcanjo]

You have to alter Class UserRequest and remove this field, with you not using it. But I advice you to just keep empty and not change the standard class just for this.

[Denis]

You can change the definition of the life cycle to mark it as hidden is all the states of the ticket.

[Karl]

This solution worked for me, thank you !

[Emma Obenza]

This solution worked for me too but I used it for the private logs.

Thanks!

[Emma Obenza]

Hi! Does this solution work for version 2.4.1? I can't seem to hide my private log in this version. Maybe I'm doing something wrong.

[Jeffrey Bostoen]

You can do it, Emma. This extension will give you an idea:
https://github.com/jbostoen/iTop-custom-extensions/tree/master/web/extensions/jb-class-request-mgmt-itil-public-log-after-assign

Worked with 2.4.1 in the past (change datamodel 1.5 to 1.4 for compatibility and remove some part of the datamodel XML of this extension to prevent it from reappearing)

[Emma Obenza]

I have doing it with 1.4 with same codes, but this doesn't seem to work.

 <lifecycle>
                                <states>
                                        <state id="new" _delta="redefine">
                                                <flags>
                                                        <attribute id="private_log">
                                                                <hidden/>
                                                        </attribute>
                                                </flags>

                                                <transitions>
                                                        <transition id="ev_dispatch">
                                                                <target>dispatched</target>
                                                                <actions>
                                                                </actions>
                                                        </transition>
                                                        <transition id="ev_timeout">
                                                                <target>escalated_tto</target>
                                                                <actions/>
                                                        </transition>
                                                </transitions>
                                        </state>
                            </states>
 </lifecycle>