REST create ticket with service and service subcategories included

[Samuel Chan]

Hi, i was in progress to create an extension for auto assign ticket, and I had been using REST to create ticket, was wondering if there is a chance that I can include service_id and servicesubcategory_id in core/create? so that it can help to auto assign ticket? thank you

[Jeffrey Bostoen]

Yes, you can set those values during creation. Just add those fields in your core/create file and point to the right IDs.

[Samuel Chan]

how can I ensure I have the right ID? I tried to look into ticket_request to get some of the IDs to check, but every time when I use Postman to test create ticket, it will be invalid object... do I need to have anything wrap the service_id and servicesubcategory_id?

[Jeffrey Bostoen]

You could just check in iTop. When viewing the details of for example a service, you'll see "id=" in the URL.

[Samuel Chan]

so I have double check I have service_id 10, and it has servicesubcategory_id 1, but I still have the below error

Here's the code I use in Postman

{{rest_endpoint}}?version={{rest_version}}&json_data={
   "operation": "core/create",
   "comment": "Synchronization from blah...",
   "class": "UserRequest",
   "output_fields": "id, friendlyname",
   "fields":
   {
      "org_id": "SELECT Organization WHERE name = \"LYNK\"",
      "caller_id":
      {
         "name": "Chan",
         "first_name": "Samuel"
      },
      "title": "Laptop issue",
      "description": "My laptop is not responding",
      "service_id": "10",
      "servicesubcategory_id": "1"
   }
}

[Guillaume Lajarige]

Are you sure that you are pointing to the right URL? You seem to be using Postman, maybe you have the wrong env. variable in {{rest_endpoint}}

[Samuel Chan]

the URL part is right, as if I removed service_id and servicesubcategory_id, I can create ticket with no issue, that {{rest_endpoint}} is just a variable setting in Postman

[Jeffrey Bostoen]

Another thing which comes to mind: the REST user is not restricted to certain organizations? (Doubt this is the issue, but worth checking)

[Samuel Chan]

Currently we only have 1 organizations in place, so this is not an issue yet...

[Pierre Goiffon]

Can you try to create a userRequest manually with the same data ?