Hi,
I am wondering about the attribute-order in the "Mark as resolved" submit form in Incident and UserRequest. (see attached image)
I compared the datamodels but did not find any differences.
This is important for me since I want to add some features with Javascript directly to that form.
To not write the code twice for Incident and Userrequest I need it to be in the same order.
In addition it would be better to have this homogeneous for a better look.
Can anyone give me a hint about that?
Thanks, best regards,
Nico
Hi Jeffrey,
no I don't want to manipulate values or something like that.
I am just wondering why this attributes have exactly the same order in object detail view (resolved incident and resolved userrequest) but not in that ev_resolve transition form (as seen on the image above).
It's somehow confusing for the IT-stuff that in an incident "Service" and "Service subcat." are next to each other but in a userrequest we got at 1st "Service" than "Resolution code", "Solution" and "Service subcat" at last. I would expect "Service" and "Service subcat" are next to each other as in incident.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
This is a known issue with iTop (logged internally as N°3213), the fields displayed within a transition are not following any user understandable order and you cannot pilot them except in the User Portal.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
I am wondering about the attribute-order in the "Mark as resolved" submit form in Incident and UserRequest. (see attached image)
I compared the datamodels but did not find any differences.
This is important for me since I want to add some features with Javascript directly to that form.
To not write the code twice for Incident and Userrequest I need it to be in the same order.
In addition it would be better to have this homogeneous for a better look.
Can anyone give me a hint about that?
Thanks, best regards,
Nico
Do you want to manipulate the values somehow? And if so, based on what?
You might simply want to approach them using their ID or a CSS selector?
Hi Jeffrey,
no I don't want to manipulate values or something like that.
I am just wondering why this attributes have exactly the same order in object detail view (resolved incident and resolved userrequest) but not in that ev_resolve transition form (as seen on the image above).
It's somehow confusing for the IT-stuff that in an incident "Service" and "Service subcat." are next to each other but in a userrequest we got at 1st "Service" than "Resolution code", "Solution" and "Service subcat" at last. I would expect "Service" and "Service subcat" are next to each other as in incident.
This is a known issue with iTop (logged internally as N°3213), the fields displayed within a transition are not following any user understandable order and you cannot pilot them except in the User Portal.
Hi Vincent,
okay, strange...
Thanks for the explanation.
So I will reorder them myself using JS.
Thanks again, best regards.