Nico

Dear all, since some sears we run our iTop instance only in our Intranet reachable via VPN. Now we want to get it accessible over the internet, but through a reverse proxy (Duo network gateway). We also installed a test environment but figured out that every path seems to be absolutely and hardcoded. We configured our gateway to add the "X-Forward-Host" and "X-Forward-Proto" header. It still seems to use absolute and no relative URLs. Is there any best practice guide or hint how to set this up? Thanks...

Hi, I have the following question: When opening a new UserRequest in iTop I want to hide/show attributes depending on other attribute states. I already have some JS code with "change-function" that runs a function if for example if a radio button is pressed. That works very well but has one limitation: speed. The page loads completely and when loading has finished the JS code is executed. Is there any possibility to hide attributes initially when the page is loaded and my JS code shows the attribute...

Hi, in a "DashletGroupByTable" we are using the "average" aggregation function. We can see values with 4 decimal places, after a refresh we only see the value without decimal places, even not correct rounded. Attached are Screenshots before and after refresh. Maybe a function to define the number of decimals and round options would be great for a future release? Thank, best regards, Nico

Hi, I have the problem that 2 different Expiration rules are fireing the same notification. 1st Expiration-rule (NM_AgentAppointment is a DateTime field): SELECT UserRequest AS ur WHERE NM_AgentAppointment <= DATE_FORMAT(NOW(),'%Y-%m-%d 23:59:59') AND NM_AgentAppointment >= DATE_FORMAT(NOW(),'%Y-%m-%d 00:00:00') AND status NOT IN ('closed','resolved') 2nd Expiration-rule (should notify about long running tickets): SELECT Ticket WHERE finalclass IN ('UserRequest','Incident') AND operational_status...

Hi Guillaume, thanks for the hint. I changed it to <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="3.0"> And now it works. Thanks again, Greetings, Nico

Hi, in my iTop 3.1.1 develeopment environment I am testing setting colours based on custom enum values. I added a new state (status) to class UserRequest and defined a color: <class id="UserRequest" _delta="must_exist"> <fields> <field id="status"> <values> <value id="pending_supplier" _delta="define"> <code>pending_supplier</code> <style> <main_color>#d8e096</main_color> <complementary_color>#d8e096</complementary_color> <decoration_classes>fas fa-hourglass-half</decoration_classes> </style> </value>...

Hi, is there any explanation how to set attribute flags using the new events? I already successfully used "EVENT_DB_AFTER_DELETE" and "EVENT_DB_AFTER_WRITE" but I have no idea how to access attributes and set them for example readonly using this events. Thanks for any hint, regards, Nico

Hi, thanks for that hint. I can understand the purpose of that change. It seems I can use that interfaces for my customizations. Great Tool :-) Cheers, Nico