I've been using iTOP for a while now, but lately, I've been facing issues with notifications. Sometimes they work, but other times they don't. The error message I'm getting is:
"Could not read from smtpout.secureserver.net".
Everything was working fine before, and the error log doesn't provide any additional details about the issue. Has anyone else come across this problem?
Any contribution will be appreciated.
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1.Godaddy - cPanel-based gives the above error.
2. I switched to office365 and I get the following. (Error: 'cannot connect to host; error = stream_socket_client(): unable to connect to tcp://smtp.office365.com:587 (Connection timed out) (errno = 0 )'
Both were working fine before. Maybe some extra eyes might spot the issue.
We have multiple customers, each with their own mailbox set up. For example, Customer 1 uses xxxx@company.com (OAuth) to send tickets, while Customer 2 uses yyyy@company2.com(OAuth). For sending notifications, we use xyxy@company3.com, (Not Oauth) however, the notification email is behaving erratically — at times, it works, but other times it does not. Like today it worked for 2 hours then hits me with Error: 'Could not read from smtpout.secureserver.net'
i switch port from 25 to 587 then guess what? it works again until 2or3hrs later it will hit me with the same error. IMAP - port 993 - with OAuth 2.0 -Yes.
'email_transport' => 'SMTP',
'email_transport_smtp.host' => 'smtpout.secureserver.net',
'email_transport_smtp.password' => 'xxxxxxxxxxx',
'email_transport_smtp.port' => 587,
//I switched to port 25 works for a few hrs then stops
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi everyone,
I've been using iTOP for a while now, but lately, I've been facing issues with notifications. Sometimes they work, but other times they don't. The error message I'm getting is:
"Could not read from smtpout.secureserver.net".
Everything was working fine before, and the error log doesn't provide any additional details about the issue. Has anyone else come across this problem?
Any contribution will be appreciated.
What kind of e-mail server/service/provider are you using?
1.Godaddy - cPanel-based gives the above error.
2. I switched to office365 and I get the following. (Error: 'cannot connect to host; error = stream_socket_client(): unable to connect to tcp://smtp.office365.com:587 (Connection timed out) (errno = 0 )'
Both were working fine before. Maybe some extra eyes might spot the issue.
TCP, 465? Is that correct?
In my configurations, it's usually IMAP - port 993 - with OAuth 2.0 set up?
We have multiple customers, each with their own mailbox set up. For example, Customer 1 uses xxxx@company.com (OAuth) to send tickets, while Customer 2 uses yyyy@company2.com(OAuth). For sending notifications, we use xyxy@company3.com, (Not Oauth) however, the notification email is behaving erratically — at times, it works, but other times it does not. Like today it worked for 2 hours then hits me with Error: 'Could not read from smtpout.secureserver.net'
i switch port from 25 to 587 then guess what? it works again until 2or3hrs later it will hit me with the same error. IMAP - port 993 - with OAuth 2.0 -Yes.
Ah sorry, it's indeed outgoing mail you're talking about :)
Keep in mind, there is currently a limitation a few users ran into already: you can only configure 1 OAuth 2.0 mailbox that is used for SMTP :/
Perhaps it's something like that?
Isn't o365 basic authentication deprecated ? That could be the issue if it happens randomly, did you try to configure your SMTP with OAuth ?