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Stop and Resume SLA

Marah Alh
2023-12-07
2024-01-09
  • Marah Alh

    Marah Alh - 2023-12-07

    Hello dears,

    I need to stop SLA when enter pending status and resume it when exit this status.
    I know that I need to develop new extension, Is there any advice to do this??

     
  • Jeffrey Bostoen

    Jeffrey Bostoen - 2023-12-08

    What kind of advice are you looking for? Have a look at how Combodo does it for their SLA modules?

     
    • Marah Alh

      Marah Alh - 2024-01-09

      Hi Jeffrey,
      I have a look at Combodo SLA module, but I didn't how can I stop the SLA calculation then resume it.

       
      • Marah Alh

        Marah Alh - 2024-01-09

        thank you.
        solved :)

         

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