I need to stop SLA when enter pending status and resume it when exit this status.
I know that I need to develop new extension, Is there any advice to do this??
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Hello dears,
I need to stop SLA when enter pending status and resume it when exit this status.
I know that I need to develop new extension, Is there any advice to do this??
What kind of advice are you looking for? Have a look at how Combodo does it for their SLA modules?
Hi Jeffrey,
I have a look at Combodo SLA module, but I didn't how can I stop the SLA calculation then resume it.
thank you.
solved :)