Hi,
in iTop version 2.7.7-9622 I saw that method "UpdateChildRequestLog" exists in itop-request-mgmt-itil and additionally in itop-incident-mgmt-itil directly before method "UpdateChildIncidentLog".
As far as I could test it, changes in "UpdateChildRequestLog" under itop-incident-mgmt-itil had no effect on UserRequest updates.
If this is something old it should be deleted from itop-incident-mgmt-itil since it only confuses.
Is it right or makes it sense to have this method twice?
Thanks,
best regards,
Nico
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Hi,
in iTop version 2.7.7-9622 I saw that method "UpdateChildRequestLog" exists in itop-request-mgmt-itil and additionally in itop-incident-mgmt-itil directly before method "UpdateChildIncidentLog".
As far as I could test it, changes in "UpdateChildRequestLog" under itop-incident-mgmt-itil had no effect on UserRequest updates.
If this is something old it should be deleted from itop-incident-mgmt-itil since it only confuses.
Is it right or makes it sense to have this method twice?
Thanks,
best regards,
Nico
Both are called and do different things. Were there user requests linked?