Running iTop 3.2.0, I started to face this kind of error when trying to access certain tickets (just a few of them), preventing from displaying corresponding tickets in the application :
PHPFatalerror:UncaughtTypeError:Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry::__construct():Argument#1 ($oDateTime) must be of type DateTime, false given, called in /var/www/itop-3.2.0/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.phponline87anddefinedin/var/www/itop-3.2.0/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.php:65\nStacktrace:\n#0 /var/www/itop-3.2.0/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.php(87): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry->__construct()\n#1 /var/www/itop-3.2.0/sources/Application/UI/Base/Layout/ActivityPanel/ActivityPanelFactory.php(117): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\ActivityEntryFactory::MakeFromCaseLogEntryArray()\n#2 /var/www/itop-3.2.0/sources/Application/UI/Base/Layout/PageContent/PageContentFactory.php(69): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityPanelFactory::MakeForObjectDetails()\n#3 /var/www/itop-3.2.0/pages/UI.php(445): Combodo\\iTop\\Application\\UI\\Base\\Layout\\PageContent\\PageContentFactory::MakeForObjectDetails()\n#4 {main}\n thrown in /var/www/itop-3.2.0/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.phponline65
As I could not find any issue on the concerned records in the database (both in tables "ticket" and "ticket_request"), I decided to upgrade iTop to the latest version 3.2.1.
Same issue: PHP Fatal error: Uncaught TypeError: Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry::__construct(): Argument #1 ($oDateTime) must be of type DateTime, false given, called in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.php on line 87 and defined in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.php:65\nStack trace:\n#0 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.php(87): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry->__construct()\n#1 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityPanelFactory.php(119): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\ActivityEntryFactory::MakeFromCaseLogEntryArray()\n#2 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/PageContent/PageContentFactory.php(69): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityPanelFactory::MakeForObjectDetails()\n#3 /var/www/itop-3.2.1/pages/UI.php(443): Combodo\\iTop\\Application\\UI\\Base\\Layout\\PageContent\\PageContentFactory::MakeForObjectDetails()\n#4 {main}\n thrown in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.php on line 65
Any idea of what I should do to recover access to my tickets ?
Thanks !
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Running iTop 3.2.0, I started to face this kind of error when trying to access certain tickets (just a few of them), preventing from displaying corresponding tickets in the application :
Here is the content of apache error.log file:
As I could not find any issue on the concerned records in the database (both in tables "ticket" and "ticket_request"), I decided to upgrade iTop to the latest version 3.2.1.
Same issue:
PHP Fatal error: Uncaught TypeError: Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry::__construct(): Argument #1 ($oDateTime) must be of type DateTime, false given, called in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.php on line 87 and defined in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.php:65\nStack trace:\n#0 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/ActivityEntryFactory.php(87): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\CaseLogEntry->__construct()\n#1 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityPanelFactory.php(119): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityEntry\\ActivityEntryFactory::MakeFromCaseLogEntryArray()\n#2 /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/PageContent/PageContentFactory.php(69): Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPanel\\ActivityPanelFactory::MakeForObjectDetails()\n#3 /var/www/itop-3.2.1/pages/UI.php(443): Combodo\\iTop\\Application\\UI\\Base\\Layout\\PageContent\\PageContentFactory::MakeForObjectDetails()\n#4 {main}\n thrown in /var/www/itop-3.2.1/sources/Application/UI/Base/Layout/ActivityPanel/ActivityEntry/CaseLogEntry.php on line 65Any idea of what I should do to recover access to my tickets ?
Thanks !