Thierry

Running iTop 3.2.0, I started to face this kind of error when trying to access certain tickets (just a few of them), preventing from displaying corresponding tickets in the application : iTop: An error occurred, check server error log for more information. Here is the content of apache error.log file: PHP Fatal error: Uncaught TypeError: Combodo\\iTop\\Application\\UI\\Base\\Layout\\ActivityPane l\\ActivityEntry\\CaseLogEntry::__construct(): Argument #1 ($oDateTime) must be of type DateTime, false...

OK, so I remove this display from the notification. Thanks

OK, so, in that case, I suggest to not reproduce the email content in the Notification center...

Hello, Another issue/bug report or a need for guidance... It concerns the "Notification Center" (bell icon on the bottom left corner). We are using it to be notified when a ticket is being updated by email. Unfortunately, nowadays, almost all emails are HTML formatted. But the notification center display them as raw HTML content : Date 2025-03-04 11:23:35 Message Nous vous informons d'une mise à jour du suivi de votre ticket : <div class="ydpb41db153yahoo-style-wrap" style="font-family:arial;font-size:16px"><div></div>...

Hello, Bug report (I don't know where to report them) When exporting a table in PDF, columns containing text (free text, entered in HTML format) are converted in the PDF file as-is (using the HTML code)... As an example, a simple quote is shown in the PDF document as &apos; instead of the simple quote character. This misbehavior is true only for all text fields entered in HTML. Thanks !

Hello, Bug report (I don't know where to report them) When exporting a table in PDF, columns containing text (free text, entered in HTML format) are converted in the PDF file as-is (using the HTML code)... As an example, a simple quote is shown in the PDF document as ' instead of the simple quote character. This misbehavior is true only for all text fields entered in HTML. Thanks !

Hello, Using this excellent extension again (thanks again guys !), I tried to setup a proper configuration to remove annoying signatures from the email (I don't want to pollute my ticket with all the fancy signatures we are getting nowadays...). And the documentation (available here: https://www.itophub.io/wiki/page?id=extensions:ticket-from-email) was helpful. We need to add a parameter like this : 'delimiter-patterns' => array ( '/^>.$/' => false, // "false" remove only the line, "true" remove...

Hello, Using this excellent extension (thanks guys !), I spent time trying to figure out why my "standard IMAP" mailbox was not working fine. I was suspecting the SSL/TLS usage, but I could not find any option in the mailbox setup form to tell iTop to use SSL/TLS when establishing the connection. Reading the documentation (not easy to find with a search on the documentation repository, so I post the link here, it may help others : https://www.itophub.io/wiki/page?id=extensions:ticket-from-email),...