So we have been having this issue where once in a while iTop will create tickets from old emails where most of the tickets have already been closed. I have checked all of the logs and I don't see any errors or anything related. Please let me know if there is anything I should try or any more information you would need. Thanks in advanced!
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The use_message_id_as_uid is in iTop's configuration file, it's listed on the ticket-from-email plugin. Make sure to be on 3.0.5 version though, the other versions also very frequently duplicated emails for us (Exchange environment, but it seems to be an IMAP issue)
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So we have been having this issue where once in a while iTop will create tickets from old emails where most of the tickets have already been closed. I have checked all of the logs and I don't see any errors or anything related. Please let me know if there is anything I should try or any more information you would need. Thanks in advanced!
Have you tried updating the mail extension to 3.0.5 and set use_message_id_as_uid to true?
It solved a lot of our problems, although I've seen an occasional duplicate once in a while, but definitely less frequent.
https://sourceforge.net/p/itop/discussion/922361/thread/b7b20734/?limit=25#cfcf
Hi Jeffrey thanks for the response! I have not tried that yet. Is that a change in the iTop configuration file or in the module directly?
The use_message_id_as_uid is in iTop's configuration file, it's listed on the ticket-from-email plugin. Make sure to be on 3.0.5 version though, the other versions also very frequently duplicated emails for us (Exchange environment, but it seems to be an IMAP issue)
Hi Jeff,
How did you solve your issue?