Jeff

That worked perfectly! Thank you for all of your help on this issue also thanks for the tip that will cut down on a lot of work from now on! :)

I have attached all the files for the extension here. It is an upgrade on version 2.6.0-dev.svn datamodel 2.5.0. All configuration management options are selected. I am using service management for enterprises. ITIL Compliant Tickets Management with the user managment and incident management checked. * ITIL Change Management. Along with multiple custom extensions. Please let me know if there is anything else you need. Also thanks again for your help.

Nope it seems I spoke too soon. It looks like it is still giving me the same error

Ah yup I did simple ticket management. The ITIL one has the user requests it looks like. Thank you for your help I guess that's what I get for thinking I've run through the setup enough times. Thanks again!

Here is the data model part <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="UserRequest"> <parent>Ticket</parent> <properties> <comment><![CDATA[/** * Persistent classes for a CMDB * * @copyright Copyright (C) 2010-2012 Combodo SARL * @license http://opensource.org/licenses/AGPL-3.0 */]]></comment> <category>bizmodel,searchable,requestmgmt</category> <abstract>false</abstract> <key_type>autoincrement</key_type>...

Here is the data model part <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="Ticket/UserRequest"> <parent>Ticket</parent> <properties> <comment><![CDATA[/** * Persistent classes for a CMDB * * @copyright Copyright (C) 2010-2012 Combodo SARL * @license http://opensource.org/licenses/AGPL-3.0 */]]></comment> <category>bizmodel,searchable,requestmgmt</category> <abstract>false</abstract> <key_type>autoincrement</key_type>...

Hi Guillaume, I had a feeling it had something similar to that. Now I thought that the <parent> tag would of addressed that? I did also try doing Ticket/UserRequest. Is there a specific way to express the XML path?

I've created a module for iTop version 2.1 now I'm trying to install that same module on version 2.6. I am getting an error during the setup that says: Error loading module "Extension": /itop_design/classes/class[UserRequest] at line 4: could not be found - Here are the first 5 lines of the script: <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="UserRequest"> <parent>Ticket</parent> Did the name of this...