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#1408 Version 4.2.1 duplicate contact and conflict of commitments

open
nobody
None
2025-05-07
2025-04-16
No

After last update version 4.2.1 When synchronizing Google with Outlook, it is duplicating contacts and finding birthday reminders as conflicts without having made any changes in Outlook or Google, every time the synchronization is run, and it presents as a conflict but with identical information between Outlook and Google. This only started to happen after the last version update.

Discussion

  • James

    James - 2025-04-21

    I have similar issue with latest version 4.2.1 and 4.2.0 - I've downgraded to 4.1.33 and syncing is quick again. Hopefully this can get resolved in future releases. If it helps, I am using Microsoft® Outlook® LTSC MSO (Version 2502 Build 16.0.18526.20286) 64-bit

     
  • bennor3814

    bennor3814 - 2025-04-21

    Can confirm. Both 4.2.0 and 4.2.1 have the issue in my setup. Downgrading to 4.1.33 and the sync runs correctly, without this issue.

     
  • Gregory Brown

    Gregory Brown - 2025-05-07

    I'm having the same issue too. I tried deleting the birthday appointment on both Gmail and Outlook, but syncing again gives the below prompt every time:

    "Both the Outlook and Google Appointment "XYZ's Birthday - 2000-12-31 Recurrence" have been changed. Choose which you would like to keep"
    "Keep Outlook Entry" or "Keep Google Entry" or "Skip" or "Cancel"

    (I have both "Sync Deletion" and "Prompt Deletion" checked)

    So there's no way to actually remove these birthday reminders with v4.2.1.

    Thanks,
    Greg

     
    • bennor3814

      bennor3814 - 2025-05-07

      Roll back to version 4.1.33 and it should sync properly without the errors one gets n 4.2.1.

       

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