[eGroupWare-users] tracking system: why are private tickets search-/linkable

[Alfonso <alf...@gm...>]

Hello

I figured out how to make tickets private by default, so that nobody but the
user submitting the ticket and the staff (technicians, admins) can read it.
Still the ticket titles appear in the "links" section in several places (be
it calendar, address or infolog entries or other ticket submits) in the
account of other users with access to the tracking system. They can even
link one of their entries with a private ticket of another user - although
they cannot read more than it's title.

Did I oversee a function to stop that behaviour?

In our case, we want users to submit a ticket we can work on - without them
seeing the title and number of tickets other users submitted. What would be
the most efficient way to supress the appearance of private tickets in the
search field of the links tab of other users? I would even not mind to skip
the whole linking feature in order to have private tickets be really private
with their titles and numbers.

Right now our egroupware test installation behaves like this:
-user a submits a private ticket relating a personal issue (let's say for
example a mobbing report or something relating to a feature/problem/product
of his)
-user b adds a calendar entry and sees the titles (and number) of all
private tickets of other users in the links section (searching for tracking
system entries to link with)

Thanks for hints and ideas on this topic.

Alfonso



--
View this message in context: http://egroupware.219119.n3.nabble.com/tracking-system-why-are-private-tickets-search-linkable-tp4002559.html
Sent from the egroupware-users mailing list archive at Nabble.com.