[eGroupWare-users] Re: TTS acl problem - RC5

[jdinkel <jd...@bu...>]

Is TTS it's own program (as opposed to a third party program integrated i=
nto
eGroupware)?  Isn't some other pieces like AngleMail and FUDforum seperat=
e
programs that have been integrated into eGroupware?  Why not do this with=
 a
helpdesk/ticket tracker?  Integrate one of the actively maintained and
full-featured helpdesk/ticket trackers in to replace TTS.  Just my $0.02.

I'm mostly interested in eGroupware to see how the helpdesk part works.  =
We
have an existing program, but I would like something that has good email
integration and is web-based, such as eGroupware.  Maybe even converting
eGroupware to work more like Joomla (web content manager) where a choice =
of
third party programs can be integrated into the core suite by installing =
a
bridge component would be helpful.

Regardless one thing I would LOVE to see it a reporting tool that can thr=
ow
together stats on where time is spent by pulling data from the ticket
tracker and the project management pieces.