Re: [Audacity-devel] Non-english request on audacity-help

[Dave F. <dav...@co...>]

On Friday 19 March 2004 12:49 pm, Markus Meyer wrote:
> Please NO FORUMS. No, seriously. (At this point I originally had written
> a 2-page list of why web forums are bad, but I decided to delete it,
> because you can imagine already how it looks like, I think.) I believe
> web forums are not the way to go for support, because they are bad for
> both "customers" and "supporters". The "customers" are required to check
> back to see if their question is answered. (One could use
> auto-notification via email, but, eh, you get the point ;-) The
> "supporters", on the other hand, are required to check into the system,
> which is an extra step. Login may also be required. I will just not be
> able to answer an audacity-help email between two phone calls when
> someone says "I'll call back in 2 minutes". There's also the point that
> Web Forums are sloooow _by design_. Even with a fast server, they suck
> compared to a native MUA. Not to mention the limited interface.

There's a compromise here.  It's not common yet, but some projects will post 
forum emails to the mailing list and take mailing list emails and post them 
to the forums.  In this compromise you can easily require subscription to the 
mailing lists and allow anonymous posting through the forum, combined with 
email notification to the poster in the forum (and the notification could 
include subscription links for the list itself).  See, mailing lists are 
great, but I could see many users not even knowing where the lists are or how 
to open up a mail client because they use hotmail or somesuch.

I don't know if this is a solution to the problems that started this thread, 
though.  :)  SO here's your grain of salt.

Dave

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