ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Project Samples

Form to sum up the progress of a project Statistics about tickets Details of a ticket view by a member of the support team Search engine for tickets of customers Planning of the absences of the members of the support Dialog interface between the customer and the support

Project Activity

See All Activity >

Categories

Enterprise, Help Desk

License

GNU General Public License version 2.0 (GPLv2)

Follow ASTRES

ASTRES Web Site

Other Useful Business Software
$300 in Free Credit Towards Top Cloud Services Icon
$300 in Free Credit Towards Top Cloud Services

Build VMs, containers, AI, databases, storage—all in one place.

Start your project in minutes. After credits run out, 20+ products include free monthly usage. Only pay when you're ready to scale.
Get Started
Rate This Project
Login To Rate This Project

User Ratings

5.0 out of 5 stars
★★★★★
★★★★
★★★
★★
★
3
0
0
0
0
ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

User Reviews

Filter Reviews:
All
  • bopre Posted 2013-04-16
    Excellent logiciel de gestion des services d'assistance. Complet, professionnel et bien conçu. Comprend un grand nombre d'outils de gestion et de statistiques, permettant de prendre en charge et d'opérer un service d'assistance (HelpDesk) avec un minimum de configuration. Chapeau aux concepteurs et merci pour le partage...
  • diegrossoitty Posted 2013-02-09
    ASTRES is small and works nicely
  • jungcaz Posted 2012-10-20
    Really nice project!
Read more reviews >

Additional Project Details

Languages

English, French

Intended Audience

Customer Service, Information Technology

User Interface

Web-based

Programming Language

JavaScript, PHP, XSL (XSLT/XPath/XSL-FO)

Database Environment

MySQL

Related Categories

PHP Enterprise Software, PHP Help Desk Software, XSL (XSLT/XPath/XSL-FO) Enterprise Software, XSL (XSLT/XPath/XSL-FO) Help Desk Software, JavaScript Enterprise Software, JavaScript Help Desk Software

Registered

2007-10-24
Report inappropriate content